UbiKoality

Hi AhBuNehh! I'm very sorry to hear that you're experiencing this problem as well. Have you tried opening a case at support.ubi.com so that our team can investigate this further with you? If so, what is your ticket number?

Hi luckynights and ultrabrowndog! I'm very sorry to hear that you both have been experiencing DDoSing in some matches lately. Your disappointment is completely understandable and I would feel just as disheartened in your shoes. Moving forward, please keep in mind that this Status Report from the team is still relevant even though it was posted a few months ago. In that post, they discuss the DDoS situation and their plans (current and future) to tackle it. Additionally, I would encourage both of you to report these players in-game and to our team at ... Read more

moistchips: You're very welcome! Happy gaming!

Hello DuDude12! Did you activate the key you were provided for the Year 5 Pass in the Epic client? After further review of your account, that may be the issue here!

Hello Ossetia89! I apologize for the trouble you've experienced with Rainbow Six Siege on your Xbox. Thank you for letting me know everything you've tried on your own thus far! Do you have a digital or physical copy of the game?

jeffjordan93: I understand that this is not the outcome you were hoping for and I truly am sorry that I was not able to provide the desired assistance!

Hi Ramy4990! I'm very sorry to hear this. Are you receiving any error codes or messages when trying to connect to the game?

Hey Attila-HUN31! I'm sorry to hear about this. Are you able to provide a screenshot for me? What general region are you located in? Who is your Internet Service Provider (ISP)?

Hi guest-HNicL2vB! Welcome to Rainbow Six Siege! I'm sorry to hear that you've been having a poor experience with the connection in-game. For starters, please try clearing your Xbox's cache by unplugging the console from the wall, waiting at least two minutes, then plugging it back in and restarting the game. Then, I would recommend completing our connectivity troubleshooting guide in full. Doing so will ensure that nothing is interrupting your connection to the game's online services and that the connection is ... Read more

No problem at all, MorgothCrusher! We are always happy to help. Happy gaming!

Hey BreathF1r3! My apologies for this inconvenience and the confusion that it has caused you. When you exit the game and go to launch it again, do you still have the option to choose between 2 saves?

Omegax1981: Thanks for that information! Are you able to provide screenshots showing these operators as locked? I would be more than happy to get this reported for you.

Hi Omegax1981! I'm sorry to hear about this and I apologize for the inconvenience that has been caused. What operators are you missing specifically? Are you game-sharing at all?

Hi FaCe_Jarvis! I'm very sorry to hear that you've been having trouble purchasing credits in Rainbow Six Siege. After further review of your account and the numerous failed transactions, please open a case at support.ubi.com to receive further assistance from your regional Store team. They are best equipped to investigate this and provide some additional assistance. Thank you for your patience in the meantime!

Hey there! As stated in this tweet from the team, leaving the event will result in a penalty. Please keep in mind that Support is not able to revert or overturn these penalties. My apologies for the inconvenience!

Hey there!

moistchips: You will be able to change your username on November 2nd, 2020.

SirCharlamgne: You will be able to change your username on November 15th, 2020.

Let me know if you have any more questions!

Hi joshyop! I'm very sorry to hear about the permanent sanction that has been placed on your account. If you have already tried opening a case at support.ubi.com to submit an official ban appeal, please let me know your case number. I would be more than happy to review it further. Thank you!

You're very welcome, eNz.IN! Please don't hesitate to let us know if you need any additional assistance.

Hello everyone! I would first like to apologize for this inconvenience. Your frustration is completely understandable in this situation, and I would be equally as annoyed if content I had paid for suddenly became inaccessible. With that being said, please provide the following information so I can try my best to assist each of you and so I can get this reported to the team!

- What operators are you missing specifically? (A full list would be very helpful)
- Were these operators included with your edition of Siege or did you obtain them through a Year Pass?
- Are you game-sharing?

Thank you all!

Hey iSoYummy! I deeply apologize for this inconvenience. I will certainly pass your information along to the relevant team to aid them in their ongoing investigation of this issue. While I do not have a specific timeframe in which it will be resolved, I do greatly appreciate your patience in the meantime. Thank you for taking the time to write this post and get it reported!