UbiKoality

Hi Hyperbeast4all and venombluefire! I'm incredibly sorry to hear that both of you do not have access to your operators. My first recommendation to you both would be to check the add-ons on your Xbox to see if you have any content waiting to be installed. Then, please provide the following details.

Hyperbeast4all: Do you have a digital or physical version of the game? Do you have the Year 1 operators, or are you missing access to the operators from both Year 1 and Year 2? Just wanting to confirm!

venombluefire: Did you notice that these operators were missing after the release ... Read more

Hi Maniak-H! My apologies for any inconvenience or confusion that has been caused. Various Player Comfort changes were implemented in Operation Shadow Legacy, one of them being the minimum MMR gain/loss. As explained in the patch notes here, "Winning/Losing a ranked match will now give a minimum of 25 +/- MMR gain or loss." Please let me know if you have any other questions!

Hey there, El_Fishman33 and El_Fishman33! I'm sorry to hear that both of you are receiving this error code in Rainbow Six Siege. Please complete our connectivity troubleshooting guide (Xbox / PS4) in full. Doing so will ensure that nothing is blocking or interrupting your connection to... Read more

Hi by_ScoUxtZ_77! I'm sorry to hear that you're receiving this error when trying to play Rainbow Six Siege. Please complete our connectivity troubleshooting guide in full. By suggesting this, I am not meaning to say the issue lies solely with your internet. However, I do think that there could stand to be some improvement in the connection between our online services and yours. Completing that guide will help optimize that connection and ultimately get this error resolved.

If you do not notice any improvements after completing those steps, please contact our team at ... Read more

Hello everyone! I sincerely apologize for the inconvenience or annoyance that this may have caused you. I would be more than happy to report this to the relevant team! Please provide the following details for me.

- Did you receive a duplicate operator? If so, which one?
- If you received a duplicate operator, how did you initially get them? Were they included with the edition of the game you purchased, a specific Year Pass, renown, etc.?

Your help would be greatly appreciated. Thank you!

Hello iF1am3z! I'm sorry to hear about this problem with your controller that you're experiencing in Rainbow Six Siege. I completely understand how this would be frustrating, and I truly apologize for the inconvenience that's been caused! Moving forward, please start by clearing your Xbox's cache. You can do this by unplugging your console from the wall, waiting at least two minutes, then plugging it back in. Afterward, please try completing the rest of our Xbox troubleshooting guide.

If the problem persists, can you please let me know if you've tried using the console wired? You can also contact our team on ... Read more

Hey DeathconBB. I apologize for my confusion, but are you meaning to say that you were able to use an angled grip on Finka's spear a couple of days ago, and it was suddenly removed?

Hi COMACZEY! I'm very sorry to hear about this annoying bug you've encountered in Rainbow Six Siege. Please start by clearing the cache on your console to see if that makes any improvements! Due to the amount of data your cache holds, it can sometimes get bogged down and lead to various technical and performance problems. Clearing it is a great, simple step to try when you start noticing issues like this. You can do this by unplugging your console from the wall, waiting at least two minutes, then plugging it back in and restarting your game. If that doesn't help, please consider completing the rest of our Xbox troubleshooting guide!

Please let me know if any of these suggestions fix the problem. You can also messa... Read more

Hey snoopgoose! My apologies for any inconvenience or confusion that has been caused by the MMR system in Rainbow Six Siege. It can be a complicating system to grasp, so I understand where you're coming from! Moving forward, the more games you play the less elo you start to receive. This does reset every season, though. Ultimately, there are many factors that go into the amount of elo you receive in-game. We have a really helpful blog post from the development team that explains all of these factors more in-depth, you can find it here! ...

Hey there, shacklebot24! I'm sorry to hear that you haven't been able to play Rainbow Six Siege due to the authentication error you're receiving. Since the game has already been activated under a separate account, you wouldn't be able to play it from a separate account. If you don't remember the details for the account that the game was initially activated under, please navigate to the following directory on your PC:

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership

Then, grab a screenshot of that folder's contents and upload it in a case at ... Read more

Hey everyone!

mvopinek: I'm extremely sorry to hear that this has been an everyday problem for you. Your disappointment and frustration are completely understandable, especially considering how severely this impacts your gameplay. I'm sure these instances are incredibly exhausting to deal with! Moving forward, I would strongly suggest grabbing videos and/or screenshots the next time you believe that your match is being DDoSed. Please be sure to also take note of the username(s) for the player(s) you believe to be responsible. Then, send this information in a private/direct message to our team on Facebook or ... Read more

Hello isometrick.! First, I sincerely apologize that you and your team were stuck in this situation in Rainbow Six Siege. I'm sure it was incredibly annoying, exhausting, and disappointing to deal with. I'm truly sorry for the inconvenience that was caused! Second, thank you for taking the time to write this post! The team is constantly working to make Siege a better gameplay experience for players, and any help we can get from the community when it comes to problems like these is greatly appreciated. Moving forward, your approach to this situation was and is totally reasonable. Considering the time at which you were playing this match and the fact that you had already spent a decent amount of time waiting in-game, I understand that there were not many other options. Although this already had a negative toll on your gameplay experience, waiting any longer would've wasted your time and that of your other team members.

With that being said, I would be more than... Read more

Hey there, ErickSantoz! I'm terribly sorry to hear that you and your friends encountered a DDOSer in Rainbow Six Siege. I completely understand how frustrating and disappointing this must have been to deal with. Moving forward, were you able to get any videos or screenshots of your connection being interrupted during the match? This kind of evidence is always incredibly helpful to include in a player report.

Hi Zombie11head! I'm sorry to hear about this. Are you able to attach pictures for me? I'd be glad to get them reported to the team!

Hi there, SlowBorris! I'm sorry to hear that you've been experiencing this bug in Rainbow Six Siege. Are you able to grab videos exhibiting this problem for me? I'd be glad to investigate this further and seeing a video of the incident would be very helpful.

Double_711: Support isn't able to speculate on when or if items will return to the in-game store. I'm also unsure of what future content may take its place. My apologies for that!!

Hey brozillazarus20! I apologize for any inconvenience that may have been caused. Did you just notice this today, or has it been going on for some time? Are you able to attach an image of the screen after your match showing this information?

Hi Drake_Paul214! I deeply apologize for the inconvenience and frustration that this may have caused. Anytime a player leaves a match, even inadvertently, the automatic abandonment system takes place and issues a temporary ban along with a renown/rank penalty. Even in a queue, there is a point where -- if left -- a player can still receive the penalty. Since Support does not control this system, we are not able to remove or revert penalties or temporary bans of any kind. My apologies for that! I would still be more than happy to pass your thoughts on the system along to the relevant teams for you.

Hi FiftyStorm2! I'm terribly sorry to hear about the audio problems you're experiencing in Rainbow Six Siege. Thank you so much for the videos, they're extremely helpful! Moving forward, do you notice this when using a headset, normal speakers, or with both and all the time? Any additional details you're able to provide would be incredibly helpful to include in my report. Additionally, have you tried any troubleshooting?

Hi JoneKone.! I'm terribly sorry to hear that your PS5 has been making this noise when playing Rainbow Six Siege. It appears that other PS5 users have experienced this as PlayStation addressed it in this FAQ. Have you considered grabbing a video of the problem and uploading it to their support team? If you mainly notice this noise with Siege, then the fan may just be working faster than it does for other games. Still, having this investigated by them may help!