UbiKoality

Hello Beetledud3! I'm sorry to hear that. Can you make sure to check your add-ons to see if you have any extra content waiting to be installed?

Hey WellsGray! I'm sorry to hear that the voice chat in Rainbow Six Siege has been giving you some trouble. Since VOIP is a huge part of Siege, I'm sure these issues have had a frustrating impact on your gameplay experience and I deeply apologize for that inconvenience. Moving forward, have you tried clearing your Xbox's cache? You can do this by unplugging your console from the wall, waiting at least two minutes, then restarting your game. Due to the amount of data your cache holds, it can get bogged down and potentially lead to various technical/performance problems in-game. Occasionally clearing it is a great, simple step to complete! Aside from that, please be sure to complete the rest of our ... Read more

Hey Captain_ubi1! I'm sorry to hear that you have not been able to load into a match in Rainbow Six Siege. This sounds incredibly frustrating to deal with, and I deeply apologize for the inconvenience that's been caused. Since uninstalling the game did not make any difference, I would strongly suggest completing the steps in our PS4 troubleshooting guide -- especially rebuilding the database. That process acts like a computer disk defragmenter and will not affect any of your save data. Aside from that, you may find our ... Read more

Hi NYX_XD! My apologies for the inconvenience. Thanks for providing the names of the specific challenges you were having trouble with! This should have been addressed with the recent update. As some time has passed, can you please try rebuilding your PS4's database? You can find those steps here. This process acts like a computer disk defragmenter and will not affect your save data, so it would be good to try if you're still noticing problems. Please don't hesitate to update me or let our team at ... Read more

Hey there, FoughtGlintt! I'm sorry to hear that this happened in Rainbow Six Siege. I completely understand how frustrating this can be and I truly apologize for the inconvenience. However, the abandonment system that takes place in-game is automatic and not controlled by Support. That being said, Support is not able to revert these penalties, restore lost ranked points, or remove temporary bans of any kind. Although you may not have fully joined a match, there is a point in the queue where a penalty can still be received if left. My apologies once again!

Hi VirtuosoSnail3! I'm extremely sorry to hear about the problems you've experienced in Rainbow Six Siege. This sounds exhausting to deal with, and I apologize for the inconvenience that has been caused. Moving forward, have you tried clearing your Xbox's cache? Due to the growing amount of data your cache can hold, certain games or the console itself can get bogged down and cause specific technical problems. You can clear your cache by unplugging your console from the wall, waiting at least two minutes, then plugging it back in and restarting the game. Aside from that, please make sure you have completed everything else in our Xbox troubles... Read more

Hey hahahanoob2020 and riskydragons! I'm sorry to hear that you both have been dealing with abandonment penalties in Rainbow Six Siege. First, please be advised that this is an automatic in-game process that Support does not and cannot control. With that being said, I am not able to revert these penalties or remove temporary bans of any kind. However, I can still look into these instances with you and report this to the team! Second, have you left the queue for a ranked match or left a match itself any time recently aside from the day you received the penalty?

Hey mrhjr1! First, I'm incredibly sorry to hear that you've been encountering DDoSers in Rainbow Six Siege. Your disappointment is completely understandable and I would feel extremely frustrated in this case. Second, MMR rollback (the feature you were referring to) is not PC-specific meaning that it happens on all platforms. This occurs when a player in a match has been identified and sanctioned as a cheater. When or if this takes place exactly, Support is not able to speculate on as it is an automatic process that is out of our control. Although you may not have received it immediately after getting disconnected from your match, it may still take place in the future when and if the player(s) responsible are banned from Siege. Nonetheless, I can certainly forward your comments on this to the relevant teams for further review!

As for DDoSing, please do not hesitate to grab videos of this as it is happening and send it to our team on ... Read more

Hello again, waseef.ANV! My apologies for any inconvenience that this may have caused you. Have you experienced this in other games, or just with Rainbow Six Siege?

Originally Posted by MegaKid127
ive been wanting to do the same but go from ps4 to xbox, but i dont think its possible to transfer our items from one account to another because i have the same issue as you as i had spent alot of money on the game on xbox and i want it on my ps4 because xbox servers are so toxic,ive signed in with the same ubisoft account but it isnt working either.

Since you previously played on PS4, it would not be possible to transfer the content or data under your account to Xbox. Cross-platform progression and cross-platform content sharing are not supported in Siege at this time. My apologies for the inconvenience!

Hello daniel1011mm! First, I apologize for the confusion that has been caused thus far. I understand it can be annoying to not have clarity in situations like this, so I'm sorry for that inconvenience. Second, since your account was permanently banned it will not be possible to transfer any save data or the content you had purchased, unlocked, or earned on your old account to a new account. This kind of content is not transferrable between accounts regardless. You would ultimately be starting over if you decided to purchase the game under a separate account. I understand this is not the outcome you were hoping for and I deeply apologize for that. I wish you the best of luck in your future gaming endeavors!

Hey Hatchr1989 and waseef.ANV! I'm extremely sorry to hear about these problems you've been experiencing with matchmaking in Rainbow Six Siege. Please make sure that you have completed our connectivity troubleshooting guide in full! Although that article addresses PS4, the steps would still be beneficial to run through in this situation. If those steps do not make any improvements, would either of you be able to grab some video exhibiting what happens? I would be glad to pass it along to the team for you.

Hi waseef.ANV! I actually just replied to your comment about this in a separate post here.

Hey there, DJTJ81 and Nexus_89! I'm sorry to hear that you're both having trouble with Rainbow Six Siege on your PS5. Are you receiving any error codes or messages? Are you able to load into the game at all or does it fail on launch?

Hey there, Inigmahaze420! I'm extremely sorry to hear that you have not been experiencing good performance in Rainbow Six Siege. I completely understand how frustrating this must be to deal with and I apologize for the inconvenience! Moving forward, I would first advise completing our troubleshooting guide for PS4. Specifically, rebuilding your database would be great to try as this acts like a computer disk defragmenter and will not affect your save data. Then, can you please let me know if you're noticing any icons in the top-right corner of the screen during your matches? If so, please provide a screenshot of those icons for me. ... Read more

Hi IGuy2810! I'm sorry to hear about this. Can you please provide images showing Blacklist in your library with your username visible? Thanks!

Hello Double_711! On Siege, cosmetics items are often removed and added to the in-game shop. The team's goal is to improve the quality and attractiveness of the offering in-game. This may include the removal or adding of items, as well as price or rarity adjustments, including adding renown offers. My apologies for any inconvenience or confusion that may have been caused by this!

Hello TOQIDABOSS! I deeply apologize for the inconvenience that this problem in Rainbow Six Siege may have caused you. Since you just noticed this issue after today's patch, please start by verifying the game's files in the Ubisoft Connect client. This quick process is generally good to complete after updates as it replaces any missing or corrupted files that may have popped up and started causing problems. It will also ensure everything else required for the game was installed properly during the patch. Running the game ... Read more

Hello GrapeChowder! I apologize for the grievance and disappointment that has been caused by not receiving a Black Ice skin in Rainbow Six Siege (yet). I understand why this would be frustrating! However, we are not able to add this kind of content to a player's account since it can only be gained through Alpha Packs. My apologies once again for the inconvenience. I wish you the best of luck with getting Black Ice in the near future!

Hey there, Donuts._! I'm terribly sorry to hear that you've been having trouble purchasing credits in Rainbow Six Siege. After further review of your account, I would strongly suggest contacting your regional Store team at support.ubi.com. It appears the purchase attempts are showing as failed, which our Store team will be able to investigate further. In the meantime, please do not attempt to purchase any more credits. Please let me know your case number once it has been created. Thank you!