UbiKoality

Hi DairyQueen.! I'm terribly sorry to hear that you've been dealing with this problem. Thanks for letting me know everything you've tried on your own thus far! If you've already tried contacting our team at support.ubi.com, can you please let me know your case number? I would be glad to investigate it further to ensure it's placed with the correct department. Thanks!

Hey there, BallistiX09! Thank you for taking the time to write this post and get this reported. I'm glad to see that you posted on R6Fix, as it's a great resource to utilize when reporting bugs and other in-game problems. I sincerely apologize for any inconvenience or frustration that you or your friends may have experienced as a result of this.

First, in regards to the bans you mentioned, these are the result of the automatic abandonment system in-game. Any time a player disconnects from a match, even without meaning to, they automatically receive a temporary ban and a renown/rank penalty. Since this is an automatic process, Support is not able to control it. I can, however, share this instance and your feedback with the team as I understand receiving these penalties can be frustrating in situations like these. Second, has this always been a problem, or did you all just notice it happening after a recent update? I would be glad to share this information with... Read more

Hey GenaR15! I'm extremely sorry to hear that you experienced this error when trying to play Rainbow Six Siege. Since there was just an update today, please verify the game's files in Steam. Doing so will replace any missing or corrupted files that could have popped up, then ensure that everything else required for the game was properly installed during the patch process. Then, I would suggest completing the rest of our ... Read more

Hey extendo_BOT! I'm sorry to hear that you were receiving this error. Can you please try running Ubisoft Connect as an administrator then attempting to proceed with the download? Also, are you able to try a different connection to see if that makes any differences here?

Hi GamingAsbubu! I'm extremely sorry to hear about this problem you've been experiencing in Siege for so long. I fully understand how and why this would be so annoying to deal with in-game. Voice chat is a huge part of Siege, so when it isn't working properly it can definitely impact a player's overall experience. Moving forward, have you tried completing any basic troubleshooting? These steps are quick and simple to run through, but often help resolve various technical problems one may notice. I'd also suggest going through the steps listed in ... Read more

Hi there, UmlKaZe_! I'm terribly sorry to hear about this bug you've noticed in Rainbow Six Siege. Thanks for taking the time to write this post and get it reported! For starters, please verify the game's files in Steam. I recommend completing this process after updates, so it would be great to do since there was just a patch for the game today. It replaces any missing or corrupted files that may have popped up, then ensures everything else required for the game is properly installed. Afterward, you may want to try the other steps in our ... Read more

Hi Para2normal! I'm extremely sorry to hear that Rainbow Six Siege has been crashing for you constantly after the latest update. For starters, please verify the game's files in the Ubisoft Connect client. I generally recommend completing this process after updates as it ensures everything required for the game was installed correctly during the patch. Then, try running the game as an administrator to see if that makes any improvements. Since this grants the game acce... Read more

Hey POFF_! I'm incredibly sorry to hear that your mic is not working in Rainbow Six Siege. I completely understand how frustrating this would be to deal with considering how much it impacts your overall gameplay experience! Moving forward, please start by verifying the game's files in Steam. Doing so will replace any missing or corrupted files that may have popped up and started causing problems in-game. It will also ensure everything else required for the game is properly installed! Since there was just a patch for the game today, this would be great to complete. I would also advise running through everything listed ... Read more

Hi Mr_Pink27! I'm sorry to hear about this problem you've been encountering in Rainbow Six Siege. Thank you for listing everything you have tried on your own thus far! Since you've already completed a decent amount of troubleshooting in an attempt to get this resolved, have you tried uploading your MSinfo file in a case at ... Read more

Hello everyone! My apologies once again for the inconvenience and frustration that this problem may have caused. If you've already tried contacting our team at support.ubi.com, can you please let me know your case number(s)? Thank you!

Hi SG4.Hauptmann! No, this is not a glitch. This is part of the MMR rollback system in-game. It occurs when a player in one of your previous matches has been identified as a cheater and sanctioned/banned. The goal of this system is to ultimately balance the outcome of the match for all players that were included in said match. Please keep in mind that Support is not able to restore these points, identify the specific player that was sanctioned, or adjust rank. I apologize for any inconvenience or confusion that may have been caused!

Hey there, jwags_1111! I'm extremely sorry to hear that DDoSing is something you've been having increased trouble with in Rainbow Six Siege lately. I fully understand how disappointing and frustrating this must be to encounter, and I sincerely apologize for the inconvenience here. Support is not able to adjust rank or restore any lost ranked points, but I would be more than happy to share your comments, concerns, and feedback on this with the team. As stated in their post on the Top Issues and Community Concerns in-game, the team is actively working to mitigate DDoS and tackle the p... Read more

Hey Raas-al-Ghul! Yes, since the Game Pass can still be used on the new Xbox consoles then you should be able to upgrade/transition with no problem.

Hey there, mbyFRANK1! I'm incredibly sorry to hear that you did not receive your credits in Rainbow Six Siege. As I am not able to assist with charges or orders of any kind over the forums, I just looked over your case to ensure it has been placed with the correct department for efficient assistance. As soon as our team has some new information available for you, they will update you accordingly through your case. Please keep in mind that, due to all of our upcoming and current releases, response times may be delayed. Your continued patience and understanding are greatly appreciated in the meantime!

Hello uncleniccius! I'm sorry to hear about your ping in Rainbow Six Siege. Are you noticing any other icons in the top-right corner of the screen during your matches or are you only having trouble with the ping?

Hey there, TheSaberToothRT! I'm incredibly sorry to hear about your poor experience with Rainbow Six Siege. Your disappointment and frustration are completely understandable! Moving forward, please start by clearing your Xbox's cache. You can do that by unplugging the console from the wall, waiting at least two minutes, then plugging it back in and restarting your game. This is a quick step that has been known to resolve a handful of technical and performance issues on Xbox! Then, I would recommend completing the rest of our Xbox troubleshooting guide. Let me know if those steps help make any improvements or please do not hesitate to rea... Read more

Hi there, guest-uxy9aSFE! I'm very sorry to hear that you've been missing these benefits in Rainbow Six Siege. Did you purchase the Year 5 Pass or are you game-sharing with someone else that purchased the pass?

Hey rayo2423! Rainbow Six Siege does not support cross-platform at this time. This meaning that any content you earned or purchased on your Xbox cannot be transferred over to your PC and you would essentially be starting over. My apologies for any inconvenience or confusion that may have been caused!

Hey Guzzuwu! My apologies for this inconvenience. Can you please provide screenshots with your username available in them? Also, have you tried restoring your PS4 licenses?

Hello Shadowghost788! I'm terribly sorry to hear that this happened in Rainbow Six Siege. While Support is not able to revert these penalties or remove bans of any kind, I would be glad to get this instance reported for you. Is this the first time you've experienced this or is it something that happens often?