UbiKoality

Hi aslamkhanx! My apologies for this inconvenience. After further review of your account, I'm seeing that the charm was added to your account today. If you're still not seeing it on your end, can you please try restoring your PS4's licenses? If that still does not help, please open a case at ... Read more

I agree, C0nC0n123! This is completely unfair to you, your friends, and our other players. I appreciate this information! In the future, please do not hesitate to grab some screenshots, videos, and the username(s) of the player(s) responsible. You can send this information in a message to our team on Facebook, Twitter or in a case at ... Read more

Hi Vix.BTW! There is another maintenance with Ubisoft Club today, which explains why your level and units are not displaying correctly at this time. Please check here for updates. Thank you for your patience in the meantime!

Thank you for letting us know, mugsy.-! I'm sorry to hear that this issue is still persisting for you. Have you tried contacting our team at support.ubi.com?

Hello there, Johan-t10! I'm extremely sorry to hear that you have not been able to play Rainbow Six Siege. Can you please try rebuilding your PS4's database? You can find those steps here. That process acts like a computer disk defragmenter and will not affect your save data, so it would be great to try.

Hi BoondoggleLimp! Firstly, I'm very sorry to hear that you've been encountering so many cheaters in Rainbow Six Siege. Your exhaustion and frustration here is completely valid! Secondly, I appreciate you reporting these players and ultimately helping to improve Siege's in-game community. Our team works extremely hard to make the game fun and fair for everyone, and any help we can get from the community is greatly appreciated! As for the MMR rollback, this is an automatic system that Support cannot control. That being said, I'm not able to speculate on when or if this may take place. Support also is not able to manually adjust rank or restore lost ranked points. I understand this can be frustrating, but I can certainly pass your comments along to the relevant team for further review. Thank you for your patience and understanding!

Hello WofulGibbon5654! Thank you for taking the time to write this post and address these concerns. Your frustration here is completely valid and I would be just as annoyed if I were not able to fully enjoy a game I had paid for. With that being said, please complete our connectivity troubleshooting guide in full, including port forwarding. Doing so will ensure that your connection to the game's online services is not being blocked or interrupted. This will ultimately help to lessen any disconnects or connection issues you may be having trouble with. Optimizing your connection would be a great step to take to see if that makes any improvements for yo... Read more

Hey there, the_lastfire. Please understand that Support does not have any information about additional international services at this time. We understand that this is frustrating for some regions without infrastructure and hope to have more information soon. In the meantime, we appreciate your patience and understanding. Apologies for the inconvenience!

I'm terribly sorry to hear that, Chilakil128. I would be more than happy to gather some information and pass it along to the relevant teams for further review. At what point specifically does the game crash? Do you notice any errors or messages before or after the crashing? Did you only notice this after the initial Y5S3 patch?

Hey Feonix13! I'm sorry to hear this. Have you tried this workaround yet?

Hey there, POTAT0AIM4U! As VougishMan said, you would need to open a case at support.ubi.com to submit an official ban appeal. In your ticket, please be sure to explain that your account was hacked. From there, our team will investigate your account then let you know once a decision regarding the sanction has been made. Please keep in mind that our team's decision is final and cannot be overturned. Thank you for your patience in the meantime!

Hi PIat1! I'm sorry to hear about this. Thank you for letting me know what you've tried to get this resolved! Since you noticed this after updating your driver, have you tried rolling it back to the previous version? I understand this is not an ideal permanent solution, but it would at least be beneficial to try to see if you notice any differences!

Hi uwupuggo! I'm sorry to hear that this happened. There is no way to deactivate the game from your account, but our team at support.ubi.com can look into transferring the game to your friend's account for you. Please open a case with them and be sure to include a screenshot of your ... Read more

Hey there! Even though you already have the game installed through Steam, it would still need to be separately installed through Uplay. This is because they are two separate clients and different files are required to be installed through each one in order for the game to operate correctly. If your separate copy of Siege is owned through Uplay, have you tried signing out of Steam to see if that stops you from being redirected as you explained?

I'm sorry to hear that those steps did not resolve the problem for you, KORKULUK1! Have you tried creating a case with your MSinfo file at support.ubi.com? Our technical team wo... Read more

Hi Woodzeez! I'm very sorry to hear that you've been experiencing this problem upon trying to play Rainbow Six Siege. Thank you for including everything you have tried on your own thus far! Running the game as an administrator is another simple, quick step you could try. Granting games admin rights allow them full access to the permissions required to operate on your system. This can actually resolve varying technical issues you may notice! I would also advise ... Read more

Hey NotDaRealest. I'm very sorry to hear about the sanction that was placed on your account and that your appeal was denied by our team. However, the decision made by our team following their investigation is final and cannot be overturned. I understand this is not the outcome you may have been hoping for, and I do apologize for the inconvenience and frustration that may have been caused. Please be advised that I will be closing this thread to prevent any additional discussion or speculation. Thank you for your patience and understanding!

Hello Anaxim_! I'm extremely sorry to hear that you've been dealing with this bug in Rainbow Six Siege for so long. Thank you for providing some more details on it and suggestions on how to get it resolved! If I may ask, where did you first report this initially? Also, are you able to grab any videos exhibiting this? I would be more than happy to pass them along to our team for further investigation.

Hi spidermonster.! My apologies for this inconvenience. Where is this occurring exactly? I know some players like to view their stats on fan-made websites.

Hi cemilxelilov! Thank you for that information. Have you tried completing the connectivity troubleshooting that was previously recommended?

FlamoonguZ, I'm so happy to hear that you're able to play Siege again!! Thank you for following up with that update. Happy gaming!