UbiKoality

Hi Toxic_Killer_04 and CallGunsReckles! I'm sorry to hear that you both encountered this in-game. Please keep in mind that Support is not able to adjust rank, restore lost ranked points, or revert the outcome of a game. I apologize for the annoyance this may cause! However, as Ubi-TheBerry stated, this has been reported to the relevant teams for further investigation. If you encounter this again, please grab some videos of it and send it to our team at support.ubi.com. Your help would be greatly appreciated!

@jonmango Hello! I'm sorry to hear that you're also experiencing this problem. I appreciate you being so willing to upload your save files for the team! A couple of issues with Hamtunscire have been reported, but having additional details is helpful to see if the specific problem you (or other players) are experiencing is what has been reported. Are you unable to pledge to Hamtunscire because it is grayed out? Also, is it showing as a completed region despite not actually being completed?

Hello there, CsC_MeniosGamer! I'm sorry to hear that you've been receiving this error code in Rainbow Six Siege. Please complete our connectivity troubleshooting guide in full, including port forwarding. Doing so will ensure that the connection between our online services and yours is not being interrupted. Having an optimized connection will help resolve this error, along with any other connection issues you may be facing. However, if you do not notice any improvements after completing that guide, please contact our team at ... Read more

Hi there, Supermonkey273! I'm sorry to hear about this problem. Can you please provide more details regarding the exact problem with your Doc Bundle? I would be happy to look further into this once I get more information.

@expertbus408969 Hey there! I apologize for the inconvenience or disappointment that this bug may have caused you. I would be glad to gather some additional information from you and report it to the team! First, are you able to load up a previous save where you hadn't started the mission yet to see if there were enemies in Jorvik prior to the world event? Second, would you be able to grab screenshots or a video exhibiting the exact problem you're experiencing? This would be incredibly helpful for the team's investigation on the issue!

@expertbus408969 Hey there! I apologize for the inconvenience or disappointment that this bug may have caused you. I would be glad to gather some additional information from you and report it to the team! First, are you able to load up a previous save where you hadn't started the mission yet to see if there were enemies in Jorvik prior to the world event? Second, would you be able to grab screenshots or a video exhibiting the exact problem you're experiencing? This would be incredibly helpful for the team's investigation on the issue!

@cocline123 @The_Unseen_666 Hi! I'm sorry to hear that you both are experiencing this bug in Assassin's Creed Valhalla. For starters, please complete all the steps listed...

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@cwellsy30 Hey there! My apologies for the inconvenience here. What exactly is preventing you from completing Aegir's Daughter? What is the name of the quest you are stuck on? If applicable, please include any screenshots or videos exhibiting the problem at hand. I would be happy to help!

@cwellsy30 Hey there! My apologies for the inconvenience here. What exactly is preventing you from completing Aegir's Daughter? What is the name of the quest you are stuck on? If applicable, please include any screenshots or videos exhibiting the problem at hand. I would be happy to help!

Hi Duskullevol999! I'm sorry to hear that you encountered this in Rainbow Six Siege. Your annoyance is completely understandable! Have you tried using this workaround to see if that allows you to rejoin your match? Also, does this happen often or was this the first time you experienced this? Please keep in mind you can always reach out to our team at support.... Read more

Hi BigWoo_092! I apologize for the inconvenience and frustration that has been caused by this incident in Rainbow Six Siege. I can completely understand your disappointment here. Have you tried using this workaround to reconnect to these matches? Additionally, it would be beneficial to complete our connectivity troubleshooting guide in full. This will ensure that your connection to the game's online... Read more

Hi Mxrk14! My apologies for the inconvenience this may have caused. Have you checked this support article from Microsoft to see if it covers the problem you're experiencing? It provides potential solutions, so it would be beneficial to look over!

Hello enderzone2002o! I'm sorry to hear that you've been having trouble with your loadouts resetting in Siege. Your annoyance is completely valid here, and I would feel the same way! Moving forward, have you tried completing ... Read more

Hey bellns3! I'm sorry to hear that you've been having to deal with your loadouts resetting every time you play Rainbow Six Siege. Can you please try completing these steps listed here? Those steps h... Read more

Hi samppa10s! I apologize for the annoyance that this may have caused you in Rainbow Six Siege. Have you tried completing the steps listed here? They have helped other players in similar situations! ... Read more

Hey Litten66! I'm terribly sorry to hear that you and your friend have been experiencing these issues in Rainbow Six Siege. I'm sure this is incredibly annoying to deal with, so I apologize for the inconvenience that's been caused. Moving forward, does this happen when you or your friend are hosting the match, and have you tried changing hosts? Have either of you tried completing our connectivity troubleshooting guide in full? Doing so will ensure that your connection to the game's online services is completely optimized, which will make for a more seamless experience when playing online together. ... Read more

Hi there, AyeEnd! I'm terribly sorry to hear about this problem you've been experiencing in Rainbow Six Siege. I completely understand why this would negatively impact your gameplay experience! Thank you for sharing that thread and video. Moving forward, have you tried completing our technical troubleshooting guide, or any other troubleshooting for that matter, to see if it makes any improvements with this issue? For example, it would be good to try running Siege ... Read more

WantedBoy_: As Ubi-Milky explained above, purchased content is not able to be shared between accounts anymore. If you purchased this content on your brother's account, then the content would only be accessible there. My apologies for the confusion that may have been caused!

Hello there, Te1iz. I'm extremely sorry to hear that your rank in Rainbow Six Siege was reset. A rank reset can occur when too many high MMR rollbacks are being issued. This is all part of the MMR rollback system in-game, which takes place automatically. You can find more information on that system here. Please keep in mind that Support is not able to adjust rank, restore lost ranked points, or revert any penalties. Nonetheless, I can still share your comments on MMR rollback... Read more

J-C-Ace: Thank you for sharing your findings with me! The group may be partially right, as explained in a Dev Blog regarding matchmaking in Siege here:

It is difficult to find the sweet spot between short queue times and balanced matches on all playlists and we always work on improving our system and its functionalities to give you all the best possible matchmaking experience.

Ult... Read more