UbiKoality

Hey J-C-Ace! I'm incredibly sorry to hear that you haven't been able to get into a match in Rainbow Six Siege. I completely understand how disheartening and frustrating this can be to deal with! Moving forward, it would be beneficial to complete our technical troubleshooting guide. Although this problem may be more connection-based, that guide would be great to complete to ensure there are no potential technical factors interfering with the game itself. Aside from that, I would highly suggest completing our ... Read more

Hi padi_dvr7! There is no story or campaign mode in Siege, so the only aspects you would be able to play offline would be the Situations. My apologies for any inconvenience this may cause!

Hi Dr.Baddy.-! I apologize for any inconvenience or confusion this may have caused for you. However, Support is not able to speculate on pricing for various games or in-game content in different regions. You are always more than welcome to reach out to your Store team at support.ubi.com to see if they have any additional insight to provide!

bazzabom: Support is not able to speculate on potential updates, game releases, in-game content, etc. My apologies! Any new information would be posted on the official Twitter for Siege, though.

Hi martysJP! I apologize for any inconvenience or annoyance that this may have caused. BattlEye actually has a section on their FAQ that addresses these errors and how to resolve them, you can find that here! As stated in that article, please contact BattlEye Support if you believe the application is blocking legitimate files. Aside from that, you can try completing our ... Read more

Hi CagierGecko5382! I'm sorry to hear this. Have you checked the in-game settings to ensure that nothing is being restricted or limited? Also, if you are using a Nvidia graphics card, please do the following:

1. Right-click on your desktop
2. Select "Nvidia Control Panel"
3. Select "Change Resolution"

You should be able to select the correct refresh rate from there. You can update the thread with your findings, or you can always contact our team at support.ubi.com in case a member on the forums is not able to respond in a tim... Read more

Hello K1Acell! First, I apologize for the slightly delayed response to your post. Second, I'm extremely sorry to hear that you've been experiencing crashing in Rainbow Six Siege! While your hardware may not be the sole cause of this problem, there are still some troubleshooting suggestions I would advise completing to ensure that Siege is able to run and perform as intended on your system. For starters, please verify the game's files in Steam to ensure that everything required for it is installed properly on your PC. That process will also replace any missing or corrupted files that could potentially be causing this crashing. Then, try running... Read more

Thank you so much for attaching that for me! That specific error means there was a problem with the connection to the game's online services. With that being said, it would be very beneficial to complete our connectivity troubleshooting guide in full. Doing so will ensure that nothing is blocking your connection to the game's online services and that it is completely optimized. This will help to get that error resolved!

However, if you do not notice any improvements after completing that guide, please do not hesitate to create a ticket at ... Read more

Hi LeReiz! I'm sorry to hear about this visual bug you've been encountering. First, please make sure that everything on your system is up-to-date -- especially your graphics card! Updates for your GPU come out fairly frequently and can make quite the difference in-game. Second, try verifying the game's files in Steam to ensure that everything required for it is installed correctly on your system. That process will also replace any missing or corrupted game files that could potentially be causing this bug. I would also suggest running Siege ... Read more

Hi OreoKingShake! My apologies for any inconvenience or annoyance that this may have caused you in Siege. Other players have mentioned that rebinding the vault key has essentially helped with exiting rappel. It seems like they mentioned binding vault to the space key, though it may work on another key since you already have an action bound to the spacebar. Would you be able to give this a try for me? Thanks!

TioPatinhas156: I'm afraid I'm not able to see any images, I'm sorry! Can you try uploading the image to a site like Imgur, then replying with the link?

Hello rexet0604! Would you be able to attach screenshots of what exactly you are referring to? I would be more than happy to help.

Thank you for sharing your experience on this, GregoryVan2021! I'm glad to hear that you don't experience the delay anymore.

No problem at all, dvdkkms122.FSAZ! I am always happy to help. I appreciate you letting me know the steps you have already tried running through, though I do apologize for re-recommending things you already spent time doing. Nonetheless, it would be great if you kept me updated on your findings moving forward.

Hey dvdkkms122.FSAZ! I'm extremely sorry to hear about this problem you've been encountering in Rainbow Six Siege. Thank you for letting me know what steps you have completed on your own to get this resolved! Moving forward, I would recommend verifying the game's files in Ubisoft Connect. Although you have tried reinstalling the game and client completely, verifying the files would still be a great process to complete to ensure that everything required for the game is installed correctly on your PC. It will also replace any missing or corrupted game files that may have popped up! Then, I would recommend ... Read more

Hi princjit! I'm extremely sorry to hear about this. However, Support is not able to restore lost ranked points, adjust rank, or revert abandonment penalties of any kind. Nonetheless, I can still get this reported for you! Have you tried using this workaround to reconnect to your matches? Also, is this something that happens often, or was this the first occurrence? Thanks!

Hi there, TioPatinhas156! I'm very sorry to hear that you've been receiving this error when trying to play Rainbow Six Siege. Do you receive this error in Siege itself, or is it a prompt from Ubisoft Connect that pops up when you try to launch the game? If you could, please provide a screenshot of it for me!

Hello Geekzs! Thank you for compiling all your previous posts into one and including so much detail on the problem at hand. I'm extremely sorry to hear that this issue has been plaguing you in-game for so long! I can whole-heartedly understand your frustration and disappointment. Moving forward, do you have a digital or physical copy of the game? Have you been able to capture video of this occurring? I would be more than happy to report it to the relevant team for you!

Hi dye45731! You should be able to change your username again on January 22nd, 2021. Let me know if you have anymore questions!

Hello there! I apologize for those of you who may still be having trouble with Rowdy Raiders in Assassin's Creed Valhalla. I understand how disappointing and frustrating this can be to deal with! Moving forward, it would be incredibly helpful if you could grab videos and/or screenshots exhibiting the bug with this quest. I would be more than happy to include these in my report to the team! Additionally, if you are on PS4 or PC, please consider uploading your save files in a case at support.ubi.com. This kind of data is very helpful for the development team to have when investigating various in-game issues. Your help would be greatly appreciated!