UbiKoality

Hi Marce1714! Thank you for including the specific error you received in Rainbow Six Siege. This code means there was a problem connecting to our online services. With that being said, completing this troubleshooting guide in full will help to get this error resolved. If it doesn't, please contact our team at ... Read more

Hey dewie2. If you previously tried to appeal your ban upon receiving it at support.ubi.com and the appeal was denied, the ban will remain permanent and will not be removed at any time. I'm extremely sorry for the inconvenience this may cause you, but I'm glad to hear that you're reformed. I wish you the best of luck in your future gaming endeavors!

Hey Alparslan545454 and MacmaN61! Please try verifying the game's files in either Steam or Uplay -- depending on which client you run the game through. Let me know if this challenge is still showing as locked!

RGPFish, I'm so glad to hear that helped resolve the problem for you!

JamesAndr, have you tried contacting our team at support.ubi.com?

No problem! Your current ban will expire after 24 hours, it is not able to be reduced to 30 minutes.

Hello fitz2resqjr. I'm deeply sorry to hear that you lagged out of the game and that you received a temporary ban. As these temporary bans are issued automatically when a player disconnects from a ranked match, Support is not able to remove them. My apologies for this inconvenience. However, if the steps in this support article did not help to resolve this error, I'd advise contacting our team at ... Read more

Hello VenomCrimsonFox! I'm seeing you have two cases open for a ban appeal -- 11475844 and 11487762. Can you please login to support.ubi.com and let me know if you see these cases?

Hello WebShark75! I'm deeply sorry to hear that this happened during your match in Rainbow Six Siege. I appreciate you taking the time to write this post and include this information. If you were not able to start a live chat with our team, were you able to submit an email to them? If so, can you provide me the case number? I'd like to ensure your report has been placed with the proper team. Thank you!

Hey Frikanjel! Thank you for taking the time to write this post and get this reported. Did verifying the game files help at all for you? If not, you could also try running through the other steps in our technical troubleshooting guide!

As for the live chat being down on our support portal, were you able to submit your case through email?

webst3r27, my apologies for the confusion! You had stated, "They told me that my "ticket" has been sent to "their team" for investigation." This made me think you had a case number. If you have tried contacting our team previously, you can log in to support.ubi.com to see your current open cases.

Hey BurningDiagram. Additional purchases are no longer able to be shared between multiple accounts on Xbox.... Read more

Hey Knightjs! I apologize for this inconvenience. Please try verifying the files for Siege in Steam for starters. Let me know if this makes any difference for you!

Hi Smol_Scottie. I'm deeply sorry for the frustration that this has caused you! I understand how annoying this must be. Since cross-platform is not a supported feature of ours at this time, please feel free to contact the vendor from which you purchased Rainbow Six Siege to see about requesting a refund. Thank you.

Gruphius.aL, games that are graphically intensive often require a certain amount of virtual RAM. This acts essentially as a buffer between the graphics card and the system.

poalcospe, have you tried contacting our team at support.ubi.com? They'd be able to provide further assistance if you provide them your ... Read more

Hey SneakyBrecky! I'm extremely sorry to hear that you are experiencing this issue in Siege. Have you tried verifying the game's files in Steam? If that hasn't helped, you can complete the other steps in our technical troubleshooting guide. You can contact our team at ... Read more

Hey DankDoodleDog! I'm sorry to hear about this. I'd first suggest checking your key mappings to see if vaulting was somehow mapped to a different key than what you're pressing! As LibFireSprink stated, the default key is the spacebar.

Afterward, if you're still having trouble, you can report this to our team at ... Read more

qtTropic, thanks for confirming! I just sent you a private message about this.

Hey LaxWarrior43! I'm sorry to hear that you're having trouble with the connection in Rainbow Six Siege. Firstly, please keep in mind that every game utilizes a different online service. Though you may be able to connect perfectly fine in one game, there could still be something blocking your connection to the online services for Siege. With that being said, it would be beneficial to complete our connectivity troubleshooting guide. This guide will ensure that nothing is blocking your connection to the game's online services.

Aside from that, you could try clearing your cache. To do this, please unplug your console from the wall, wait a... Read more

Hello Nettingman! I'm sorry to hear that you've been having trouble with lag and disconnects in Rainbow Six Siege. Have you ever tried using this workaround to reconnect to your ranked matches? If you have, please let me know how it worked out for you! Aside from that, I think it'd be beneficial to complete our connectivity troubleshooting guide for Siege. Our team at ... Read more

I deeply apologize for the inconvenience you all have experienced. I'm also extremely sorry for the frustration that this whole ordeal has caused. Have any of you tried contacting our team at support.ubi.com? If so, can you please let me know your case number(s) for this instance? I'd be glad to ensure it's placed with the correct team for efficient support. Thank you!

YuZi.ME, thanks so much for confirming that! Please try restarting your client and checking this challenge again.