UbiKoality

Hello Nettingman! I'm sorry to hear that you've been having trouble with lag and disconnects in Rainbow Six Siege. Have you ever tried using this workaround to reconnect to your ranked matches? If you have, please let me know how it worked out for you! Aside from that, I think it'd be beneficial to complete our connectivity troubleshooting guide for Siege. Our team at ... Read more

I deeply apologize for the inconvenience you all have experienced. I'm also extremely sorry for the frustration that this whole ordeal has caused. Have any of you tried contacting our team at support.ubi.com? If so, can you please let me know your case number(s) for this instance? I'd be glad to ensure it's placed with the correct team for efficient support. Thank you!

Hi DamSquadYT! I'm terribly sorry to hear that you encountered a hacker in Rainbow Six Siege. I fully understand how frustrating this is, and I appreciate you wanting to help improve the community by getting them reported. As Belishine advised, please be sure to report them to our support team by opening a case at support.ubi.com. This will allow for detailed documentation in our system. Thank you!

MasterChiefDxD and Parlex_Frost, are you logged into the same home Xbox as the account you're game-sharing content with?

TRX_Godly, additional purchases are no longer able to be game-shared on consoles. I'm extremely sorry for the inconvenience this may cause!

YuZi.ME, thanks for that! If the challenge is called "Blacker than Black" specifically, I'm seeing that it was unlocked yesterday. Can you please try verifying the files for Siege in Uplay?

Hi BooGreekPro! I'd advise running through our PS4 troubleshooting guide. Rebuilding your database would be an especially beneficial step to try!

tdoguk99, I'm deeply sorry to hear about this. Have you tried reaching out to Sony Support to see if it is, in fact, an issue with the console? They may be able to help.

Hey kimmlnhk! I'm deeply sorry that I was not able to assist you sooner, but I'm very glad to hear that you were able to get the problem resolved! If it pops back up again or you find yourself in need of assistance in the future, please reach out to the team at support.ubi.com. They'd be glad to help!

Hey BaconX1117! My apologies are extended to you as well. Temporary bans are not able to be removed, unfortunately. Any time that a player disconnects from a ranked match, even inadvertently, they receive an abandonment penalty and a temporary ban. I'm deeply sorry for the inconvenience once again.

Hey Volt.13 and YuZi.ME! My apologies for this inconvenience. Can you please attach screenshots of the challenge showing as locked for you on your end?

Hi Silverlion35! Can you please let me know which challenge specifically you were having this problem with?

Hi UkZz_BigMac! I'm sorry to hear that you're having trouble with the voice chat in Rainbow Six Siege. Firstly, can you please try clearing the cache on your Xbox? To do this, please unplug your console from the wall, wait at least two minutes, then restart your game. If you're still having with the voice chat afterward, I'd recommend running through the other steps in this troubleshooting guide.

Our team at ... Read more

Hi jakeman1287! I'm sorry to hear that this happened. I'm not able to restore lost ranked points or revert what happened, but I'd like to get some more information on this. Did you leave the queue for ranked prior to receiving this penalty?

Hey kiven112.PwK! I deeply apologize for the spam you've been receiving. If you want to opt-out of receiving emails from us, this support article lets you know how to do so. Thanks!

Hi thatminer1! I'd suggest reading over the official Code of Conduct for Rainbow Six Siege in regards to what is an isn't bannable in-game.The Forbidden Conduct section will be helpful specifically.

Hey there, Kesrj! Thank you for taking the time to write this post. I'm extremely sorry for any inconvenience or frustration this player may have caused you! In addition to reporting this player to me, I'd suggest submitting your report in a ticket at support.ubi.com. This will allow for more detailed documentation in our system.

Hey Petrica.ps! I'm deeply sorry to hear that you're having trouble purchasing and receiving credits in Rainbow Six Siege. It sounds like you created a case at support.ubi.com for this issue, can you please let me know the specific case number? Thank you!

Hi vikkstar145! I'm sorry to hear that you're having trouble finding matches in Rainbow Six Siege. Can you first try clearing your cache? To do this, unplug your Xbox from the wall, wait at least two minutes, then plug the console back in and restart the game. If you're still having trouble afterward, it'd be worthwhile to complete connectivity troubleshooting. You can upload a screenshot of your port forwarding configuration to the team at ... Read more

Hey Iluminatti312. I'm sorry to hear about this sanction that's been placed on your account. To submit an official ban appeal, please head over to support.ubi.com. Our team there will investigate your case and your account, then get back to you once a decision has been made regarding your ban. Thank you!

Hey aCUBED.. I'm sorry to hear that you're having trouble with Uplay's chat. This sounds incredibly frustrating, especially since you're used to using the feature so much. For starters, can you please try running Uplay as an administrator? Also, please let me know your case number that you created for this issue. Thank you!

Hello ZACKoookie! I'm extremely sorry for the frustration and dissatisfaction that has been caused in Rainbow Six Siege. Alpha Packs are designed to give players free cosmetics for the game, but the rarity of these items is not guaranteed. This meaning that you could receive a few common items consecutively and not be guaranteed to receive an item of another rarity. More details can be found here. Please understand that, as the content within Alpha Packs cannot be guaranteed, support is not able to provide packs with specific skins (like Black Ice). Though I understand how widely desired this skin is, I truly am not able to add it to a... Read more