UbiKoality

Hey SpecterR6.! After further review, I am not seeing your username in our system. Please reach out to support.ubi.com for further assistance!

JackyUwU, the test server has been added to your account. Please log back into Uplay to check if it's available!

MisterLOL231, thank you for that information! To clarify, did you purchase the Year Passes for Years 1, 2, 3, and 4?

Hey there, AlreadyArab! Thank you for sharing all of this helpful information regarding this situation. My apologies for any inconvenience it may have caused you! An issue was recently corrected that allowed more content than intended being shared for Xbox games. Players can share Year Pass Operators with profiles on the same console, but not additional purchases. This includes skins, uniforms, etc. You can find that information here.

Thank you NYracer and MapIe_Apache for that information. As stated on this support article, players are able to share their Season Pass Operators with other profiles on the same console, but not additional purchases.

CarolinaTee82, are you game-sharing at all? Also, do you own any Year Passes? If so, which ones?

Darren0532, please answer the following questions for me!

- Do you have the Year Pass? If so, which one?
- Which exact items or Operators are missing? Please be as specific as possible.
- Were you sharing your account with... Read more

Hey everyone! I'm moving this to the Console subforums for better visibility. In addition to that, I'd like for you all to answer the following questions. Our teams are actively investigating this issue, and we'd be glad to include your information for them:

- Do you have the Year Pass? If so, which one?
- Which exact items or Operators are missing? Please be as specific as possible.
- Were you sharing your account with profiles not on the same console?
- What platform are you playing on?

Thank you!

Noziruh: Thank you for that information! Do you own any of the Year Passes (Year 1, 2, 3, 4)?

Hey everyone! After following the suggestions provided by UbiMorning, please provide me your case numbers. Thank you!

Veteran-., were you unable to link your accounts before the event ended?

Hey there, JROceans and Drew.RB6. I'm deeply sorry that both of you are encountering this issue when trying to purchase R6 credits. To begin, please try verifying the files for Siege to see if that makes any differences with your ability to purchase in-game content. If you continue to experience problems, it may be worthwhile to reach out to ... Read more

V0LAT1LE_, not necessarily, but I'm sorry to hear that it's an issue you're experiencing! For starters, please try verifying your game's files. Then, if you continue to experience problems with your ping, please run through our connectivity troubleshooting guide here. Let me know how those steps work out for you! ... Read more

Hey everyone. I'm sorry to hear that you're all having trouble purchasing R6 credits. Firstly, please ensure that the Steam overlay is enabled. Then, please reach out to the team at support.ubi.com so that they can review everything on our end.... Read more

Awesome! I'm so glad that you were able to figure it out.

Hello To_Treloagori! Thank you for taking the time to share your experience with Vulkan! As it's still in testing, it's great to hear that you're already enjoying it so much. Perhaps you could try verifying the files for Siege in Uplay to see if that makes any differences with the FPS differences you mentioned. All this does is ensure that everything is properly installed, and it's super quick to complete. Thank you, once again, for noting your feedback.

Hey XURZZ and N0tNoobJUSTbad. Sorry that you're both running into this problem! If verifying the game files (in Steam or Uplay) does not work, it may be worthwhile to complete YrMumasaurusRx's suggestion and ... Read more

Hi LiebeIsHere! Thank you for bringing this to my attention. When you record your gameplay on your Xbox, are you unable to hear yourself in the recording if you use voice chat in-game?

Hey Erinkoooo. If you believe that other players in your match are exploiting cheats and hacks, please refer to this FAQ that contains more information on how exactly to report them. Thank you so much!

Hi babajohann. I'm deeply sorry to hear about your negative experience with our team. If you're referring to a case you created at support.ubi.com, please let me know the case number. I'd be more than happy to look over it for you!

TheBigPaff, can you please read over this FAQ to see if the tips help with your Uplay overlay not working correctly?

DokkaTrui, thank you for listing everything you tried to remedy this problem. I'm truly sorry for the inconvenience this may have caused you. I can assure you that this is not being ignored! As Ubi-Raziel stated, the team is aware of an issue with players not being able to reconnect to their matches after being disconnected and they're actively looking further into this. Aside from that, I do not have any additional information that I'm able to disclose at this time. I deeply apologize once again! Thank you for your continued patience.

Hey U443! I'm sorry to hear that you're running into this issue. Did you run through the steps Ubi-Viral suggested awhile back?