Assassin's Creed: Valhalla

Assassin's Creed: Valhalla Dev Tracker




13 Nov

Comment
    Ubi-Raziel on Support Forums - Thread - Direct

@darth_yes Hello!

Thank you for sending us your feedback about this. I am personally unsure why there is a difference if your graphics settings are high, but I will forward this to our team!

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hey everyone!

This doesn't appear to be a known issue, maybe it just hasn't hit us yet.

Can you all please confirm if you play on PS4, if the issue still persists for you and where you are in the story?

One suggestion would be to restart both the game & your router. I've seen game restarts fix many issues 🙂

Thank you!
I can buy things in the store now the last two days on Ps4.

Thank you for letting me know, hopefully everything is resolved now 🙂

Comment
    UbiExcellent on Support Forums - Thread - Direct

@ashtg133 Hey everyone! We haven't received any reports about this issue before. Would any of you be able to send over a video of this happening, so I can get that over to our teams to be evaluated further please?

Comment
    UbiExcellent on Support Forums - Thread - Direct

@errza Greetings! I'm sorry to hear about this issue you encountered, errza. Can you send over a screenshot showing that you have two copies of this armor in you inventory please?

Comment
    UbiExcellent on Support Forums - Thread - Direct

@dreadnebon Hello! Would you be able to send over a short video clip showing which mission you're stuck on please? I'd like to forward this to our investigating teams if possible, so we can work on getting this fixed.

Comment
    UbiPositive on Support Forums - Thread - Direct

Contacting Ubisoft Support

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

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    UbiPositive on Support Forums - Thread - Direct

Still need Assistance?

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found in the post below.

To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.
An example of a good title: Ubisoft Service is currently unavailable error
An example of a bad title: HELP ME PLEASE

Also select the relevant tags that are available to identify which platform you are playing the game on and what it relates to.

In your post, you should ...

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Comment
    UbiPositive on Support Forums - Thread - Direct

Locating additional content in Assassin's Creed Valhalla

Depending on the content that you have unlocked with a code or bought in the in-game store of Assassin's Creed Valhalla, you will find it in different places in the game.

We prepared a list of the content and where to find it: 

The Ultimate Pack


You can access items of the Berserker Gear Set in your inventory after completing the mission "Family Matters" and talking to Gunnar in Fornburg.

After talking to Gunnar and completing the quest, you will also receive the set of runes.
 
The Berserker Mount "Hati" and Berserker Raven "Muninn" are both accessible once you reach England and build the stable in your settlement.

The Berserker Ship Pack can be accessed once yo...

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Comment
    Ubi-Raziel on Support Forums - Thread - Direct

@merluzzogno Hey, thank you for your report!

@FILLEFJUTTEN If you are still having issues please let us know. A video would also help massively.

Comment
    Ubi-Raziel on Support Forums - Thread - Direct

@daiblohel666 Hello! I'm very sorry you and your wife are saddened by this, it is completely understandable.

I'm afraid I don't have the reasoning behind this decision, we can only provide answers with the information we have available.

Here is our support article listing all available languages: https://support.ub...

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Comment
    Ubi-Raziel on Support Forums - Thread - Direct

Hey everyone!

This doesn't appear to be a known issue, maybe it just hasn't hit us yet.

Can you all please confirm if you play on PS4, if the issue still persists for you and where you are in the story?

One suggestion would be to restart both the game & your router. I've seen game restarts fix many issues 🙂

Thank you!

Comment
    UbiPositive on Support Forums - Thread - Direct

Cross-platform progression

Assassin's Creed Valhalla supports cross-progression, so you can carry your progress between different platforms!
When the game is saved automatically or if you create a manual save, it will upload the latest sav...

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Comment
    UbiPositive on Support Forums - Thread - Direct

Cross-platform content sharing

When venturing through the world of Assassin's Creed Valhalla across different platforms, you should keep in mind what content you can expect to be carried over.

Add-ons
Any additional content that you bought on your platforms storefront will not be accessible unless you own the content on all platforms you play on. For consoles with cross-generation entitlements you will be able to access content on the same console family.

If you own the ...

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Comment
    Ubi-Raziel on Support Forums - Thread - Direct

@heisenberg_bm Hello! You've done the right thing by posting here on the forum, we can look into this for you.

I would like to ask you some questions -

  • Which PS4 are you playing on? (Regular, Slim, Pro)
  • Would it be possible to provide a video?
  • How often would you say this happens? Is it constant or quite rare?


Thank you very much!

Comment
    UbiPositive on Support Forums - Thread - Direct

Connectivity Troubleshooting


Before diving into the thick of the troubleshooting, it is important to understand that your Internet Service Provider (ISP) and the way you share the connection speed play a huge role in how you experience the game. Please try connecting to the game after completing each step to see if the issues have been resolved.

PC

• Reset ...

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Comment
    UbiPositive on Support Forums - Thread - Direct

Contents of editions and season pass

Below is an overview of the content included in each of the available game versions:
 

Standard Edition

Assassin's Creed Valhalla (Game)

Gold Edition

Assassin's Creed Valhalla (Game)
Season Pass

Ultimate Edition

  • Assassin's Creed Valhalla (Game)
  • Season Pass
    • Ultimate Pack
      • Berserker Gear Pack
      • Berserker Settlement Pack
      • Berserker Longship Pack
      • Set of Runes

Collector's Edition

  • Assassin's Creed Valhalla (Game)
  • Season Pass
    • Ultimate Pack
      • Berserker Gear Pack
      • Berserker Settlement Pack
      • Berserker Longship Pack
      • Set of Runes
  • 5 cm Male Eivor Viking Statuette
  • 30 cm Female Eivor Figurine 
  • Premium certificate of authenti...
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Comment
    UbiPositive on Support Forums - Thread - Direct

PC Requirements

Minimum requirements - Low preset (30 FPS)
Operating System: Windows 10 (64-bit versions only)
Processor:  Intel i5-4460 @ 3.2 Ghz or AMD Ryzen 3 1200 @ 3.1 Ghz
RAM: 8 GB (Dual-channel mode)
Video card: NVIDIA GeForce GTX 960 (4 GB) or AMD Radeon R9 380 (4 GB), or better with DirectX 12 feature support
Resolution: 1080p
DirectX: DirectX 12
Hard Drive space: 50 GB (SSD recommended)

Recommended requirements - High preset (30 FPS)
Operating System: Windows 10 (64-bit versions only)
Processor:  Intel i7-4790 @ 3.6 Ghz or AMD Ryzen 5 1600 @ 3.2 Ghz
RAM: 8 GB (Dual-channel mode)
Video card: NVIDIA GeForce GTX 1060 (6 GB) or AMD Radeon RX 570 (8 GB), or better with DirectX 12 fea...

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Comment
    Ubi-Spud on Support Forums - Thread - Direct

Hey there, thanks for your feedback! I will pass this up to the developers.