Assassin's Creed: Valhalla Dev Tracker

Hey Restinpizes, I'll do my best to answer each of your questions as best I can.

1. The purchase definitely went through or Do I need to do another purchase and wait for refund of the first purchase??

I can't see an order for Assassin's Creed Valhalla in your transactions list, so I do believe your payment to have failed. If your funds are in an authorisation hold, they'll be automatically released eventually, but you may wish to contact your bank about this to see if they can provide you with an estimate of how long. We can also investigate a hold on our side and try to release it from our side, so please update your support case with the following details for us to look into that for you (if they're not already there!):

- the time and date of the attempted transaction
- the amount you paid / see held and the currency
- your full name as it appears on your card / account that you used

2. Why it's not showin... Read more

Hey guys,

Thank you for reporting this issue with Eivor's voice to us.

Are you playing the game in English or a different Language?

Hey foryoubaby11,

These forums are no longer in use for Assassin's Creed Valhalla. You can find the new Player Support forums for the game here, over on our new platform!

Before posting there, please make sure that you've already run through our PC troubleshooting and, if you have the game installed on a Microsoft Storage Space De... Read more

SilentSerenity - Glad to hear the issue is being sorted for you. Please continue to update your support case if you require additional assistance!

Silvow - From your account, it appears that the game has now been delivered and you've been able to play! Enjoy!

althedude - As above, it seems you're all sorted now and the game is on your account!

Kelvin_Warhead - I don't see any orders for Assassin's Creed Valhalla on your account. It may be that your order was unsuccessful, and there is a hold on your funds that we need to check for. Please reach out to us using one of the methods below for this:

- Support Case
- ... Read more

@StancedSubies
Thank you for reporting this to us, we're sorry to hear that's been the case.

Would you be able to provide us with a screenshot of the floating objects? This will help us to look into this and pass it on to the team.

Hey Gilberto.Rondon,

I replied to you over in this thread. Please refer to my answer there!

@cyph3rx2 Very strange indeed, can you provide a short video detailing this so I can send it off to the team?

dafter83 - I see two orders for the game on your account, however it looks like you may have requested to refund these as well. This may have caused issues with the delivery of the content, and an agent will need to investigate fully with you in private. You don't appear to have raised a support case so far, so please do so now via one of the below methods, and explain the situation in full there:

- Support Case
- ... Read more

Hello to you both!

Please check whether you are able to install the English language pack using the instructions in this article.

I do believe this issue has been addressed and should be fixed by following those steps.

Hi there! I'm sorry that you are experiencing muffled audio. Please verify your game files and test again - and please provide a video of the issue if it persists. As far as the visual settings, it's a matter of preference to be honest. I've left mine on default and the game seems fine, though I appreciate it can look rather dark when the sun is gone!

Hey there,

Apologies, I am not so sure what you mean.

Are you saying that you have the collectibles map and have gone to the location, grabbed the collectible, but it still appears on your map despite having it in your inventory?

@da_djoker Thank you for sharing this workaround.

Can anyone confirm if this does not work for them?

Shman_Doe - I can see that both the game and preorder bonus are now active on your account, and that you've been playing the game - I sincerely hope that you're enjoying it! I do apologise for the delays we were experiencing previously with the processing and delivery of our orders.

naz00l - As above, I can see that the game and preorder bonus were since activated on your account, and that you've been playing the game. Enjoy, and please accept my apologies for the issues we experienced just prior to launch day!

ivierlin76 - As a quick heads-up, the orders you place via Ubisoft Connect are separate to those placed via the Ubisoft Store in your browser, so you'll need to check your history in the same place as you placed your order to see it. As with Shman_Doe and naz00l, it looks like... Read more

Hey christojt,

Please reach out to us using one of the methods below for this query, and provide us with screenshots showing that you had earned the rewards / were eligible and correctly redeemed the code provided to you by Azarus if possible:

- Support Case
- Live Chat
- ... Read more

Hey Zatara__,

As far as I can see, both the preorder bonus and the game are now successfully activated on your account!

I hope that you've been enjoying the game so far, and don't hesitate to update your support case if you require any additional assistance with your order.

Hey kurlapika and Lord Savvart,

The activation keys will be emailed to you. Please keep an eye on your email inboxes for an update from us. Should you have any concerns or questions, I'd advise you to reach out via one of the methods below for one-to-one, personalised assistance in private:

- Support Case
- Live Chat
- ... Read more

Hey Blodfest,

The promotional copy of the game you receive if purchasing an eligible CPU (such as your Ryzen 7 3700X) is the Standard Edition, and I don't believe it is treated as a preorder. Having looked into it further, I haven't found any information about the preorder bonus being included, so I would advise consulting AMD directly to see if that is something they were including as part of the product or not.

I hope that you've been enjoying the game, if you already started playing!

Hey UnforgivenRulez,

Have you confirmed with Xbox Support that the achievements should have been unlockable? It sounds like you may have been playing prior to launch day (today!) so this may have contributed to your issues with unlocking achievements. It's worth checking with them.

If you do continue to have issues with these achievements, please post again in our new forums for Assassin's Creed Valhalla, and be sure to tag your platform and issue type. Please state the specific achievements you are having issues with, as well as their unlock conditions.

Thanks!

Hello Lord Savvart,

I would recommend contacting us privately if you have any concerns about the delivery of your copy of the game, as I am unable to discuss your orders here on these public forums. You can reach out using the methods below:

- Support Case
- Live Chat
- ... Read more

Hey DOUBBLEDIGGITTS,

You can find a detailed breakdown of the recommended specs for each level of play (minimum, recommended, high, enthusiast, ultra) here. I'd recommend consulting it for more information.

Regarding your query, the highest spec outline we offer is for 4K / 30FPS, and your CPU looks like it meets this, though your GPU is slightly underpowered for it. I'd therefore not expect your system to be able to handle 4K / 60FPS, though tweaking the settings as Lucuton suggests might help you get close!