Anno 1800

Anno 1800 Dev Tracker




11 Aug

Comment
    Ubi-Baron on Support Forums - Thread - Direct

@migjkyo Thank you for getting back to us, we're sorry to hear that's not helped.

With your system files, could you please open a case on our Help site here? Please then attach the documents to the case, and let us know the Case I...

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Comment
    Ubi-Baron on Support Forums - Thread - Direct

@ziv19971 Thank you for clarifying that for us.

One thing to check is that the game is using the dedicated GPU on your system, if you haven't already, which you can do through the steps in the guide here

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no further reports of this issue persisting in-game following the release of TU 1.2.2, we will now be locking this thread.

If you encounter any further trouble when fighting Erik Loyalskull, please don't hesitate to open up a new thread so we can take a closer look. When opening a new thread, please include as much information about the issue you're encountering as possible. Any images or videos th...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no further reports of this issue persisting in-game following the release of TU 1.2.0, we will now be locking this thread.

If you encounter any further trouble with "An Efficient Cremation," please don't hesitate to open up a new thread so we can take a closer look. When opening a new thread, please include as much information about the issue you're encountering as possible. Any images or videos that demonst...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no further reports of this issue persisting in-game following the release of TU 1.2.2, we will now be locking this thread.

If you encounter any further trouble with "Edmund's Arrows," please don't hesitate to open up a new thread so we can take a closer look. When opening a new thread, please include as much information about the issue you're encountering as possible. Any images or videos that demo...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no further reports of this issue persisting in-game following the release of TU 1.1.1, we will now be locking this thread.

If you encounter any further trouble with "Bridge of Oppresion," please don't hesitate to open up a new thread so we can take a closer look. When opening a new thread, please include as much information about the issue you're encountering as possible. Any images or videos that demonstrate...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no further reports of this issue persisting in-game following the release of TU 1.2.2, we will now be locking this thread.

If you encounter any further trouble with "The Boar with the Golden Nose," please don't hesitate to open up a new thread so we can take a closer look. When opening a new thread, please include as much information about the issue you're encountering as possible. Any images or vi...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no further reports of this issue persisting in-game following the release of TU 1.2.2, we will now be locking this thread.

If you encounter any further trouble with the "Beast of the Hills," please don't hesitate to open up a new thread so we can take a closer look. When opening a new thread, please include as much information about the issue you're encountering as possible. Any images or videos th...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no further reports of this issue persisting in-game following the release of TU 1.2.2, we will now be locking this thread.

If you encounter any further trouble with "A Desperate Bounty," please don't hesitate to open up a new thread so we can take a closer look. When opening a new thread, please include as much information about the issue you're encountering as possible. Any images or videos that d...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no further reports of this issue persisting in-game following the release of TU 1.2.2, we will now be locking this thread.

If you encounter any further trouble with "A Cordial Invitation," please don't hesitate to open up a new thread so we can take a closer look. When opening a new thread, please include as much information about the issue you're encountering as possible. Any images or videos that...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no further reports of this issue persisting in-game following the release of TU 1.2.2, we will now be locking this thread.

If you encounter any further trouble with the Fly Agaric in Sciropescire please don't hesitate to open up a new thread so we can take a closer look. When opening a new thread, please include as much information about the issue you're encountering as possible. Any images or vide...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no further reports of this issue persisting in-game following the release of TU 1.2.1, we will now be locking this thread.

If you encounter any further trouble with the Corpse Feeders, please don't hesitate to open up a new thread so we can take a closer look. When opening a new thread, please include as much information about the issue you're encountering as possible. Any images or videos that de...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@bielik01 Thanks for the update. Did you kill it yourself with a melee attack or did an enemy kill it? And can you remember how long ago this was?

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no further reports of this issue persisting in-game following the release of TU 1.2.2, we will now be locking this thread.

If you encounter any further trouble with "Aegir's Daughters," please don't hesitate to open up a new thread so we can take a closer look. When opening a new thread, please include as much information about the issue you're encountering as possible. Any images or videos that de...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Macken723!

The development team have been taking a closer look at your report, and would like to collect some additional information.

Can you let us know if you've tried pledging to Jorvik by speaking to Randvi? You'll need to hover over the city on the map to select it.

If you're unable to pledge to Jorvik, can you please send us a video that shows you interacting with Randvi to view the Alliance Map, and that you are unable to select Jorvik to pledge to.

I would recommend uploading the video to a sharing platform...

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Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Hey @Vateas - thank you for posting here on Discussions, and I sincerely apologise that your thread was not acknowledged or replied to until now. I am sorry to hear that you were struggling to locate your Twitch Reveal items and preorder bonus content previously.

I can see from a later post that you were able to locate your Twitch Reveal rewards after arriving in Ravensthorpe, which is great to hear. With regard to the preorder bonus "The Way of the Berserker", if you preordered the game in a physical retail store, your retailer was responsible for providing you with your pr...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@saturn2015 Can you confirm if this is your first or second playthrough of the Wrath of the Druids expansion? If it's your second then this is a known issue and will be resolved in a future update.

Please keep checking the known issues list and the news and announcements page for updates.

However if it's your first play-through then can you please provide a video showing ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@skywardsoul Thanks for reporting this, I will forward it on to the development team.

Can you confirm if you fast travel to another location and return that leaves are still there?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@flamingtiki8117 I'm sorry to hear that your achievements have not unlocked. There was a known issue with achievements not unlocking on Xbox previously, however this was resolved with update 1.2.1.

Please ensure you have the latest game update installed. If you already do can you confirm if you play the game on any other platforms and if you unlocked the achievements on there beforehand?