Ashes of Creation Dev Tracker

Greetings yamu1, We do not do any sort of account support in a public space such as the forums. Please put in a ticket for our support team and we can assist you with any account questions that you have. https://support.ashesofcreation.com/ As for the "You've Been Unbanned" notification you received from the forums (without a corresponding "You have been banned" message), that happens if you change any information on your account. The forums temporarily lock the account until the changes are complete. We are working to improve that process. I am locking this thread. If you have any other questions, please feel free to make a new post.

Greetings catibrie, When you make a change to your account, such as resetting the password or updating your email address, your account is temporarily locked until that process is complete. And part of that is locking your forum account as well. The "You have been unbanned email" (without a corresponding "You have been banned" email) is a product of this process. We are working to make this process less confusing, and hope to have an update in the near future. I am closing this thread. Please feel free to make a new post if you have any other questions.

Greetings mkuis, We did receive your tickets, and we have replied to them. Please follow those directions and we can help with your account. I am closing this thread. Please feel free to make a new post if you have any other questions.

Greetings MightySpartan, Any updates to our release schedule will be announced on the monthly live stream, our social media channels and our support articles. https://support.ashesofcreation.com/hc/en-us/articles/360016315013-What-are-the-Alpha-Beta-Release-dates I am closing this thread. If you have any other questions, please feel free to make a new post.

Greetings dufly, We are sorry, but as we have been announcing since September 11, 2023, Pre-Order packages have been removed from the Ashes of Creation shop and are no longer available. This is not the end of Ashes of Creation content, just the end of our Pre-Order packages. Keep an eye on our News and Social Media channels for updates as to what may be coming next on the Ashes of Cr... Read more

This is a bug that we have reported to the forum provider. Unfortunately, we do not have an ETA for resolution. We do apologize for the inconvenience.

Closing year-old necro thread. Feel free to make a new post in General Discussion should you have any new ideas for game guides.

Greetings dupes, At this time, we are not offering any packages with testing access as we evaluate our ability to provide a quality experience to our existing playerbase. As we get closer to the start of the Alpha Two phase (and all future phases), we will evaluate our capacity versus player count and may potentially offer other ways of gaining access to testing. If you are interested in participating in future testing, we would also recommend that you follow us on all the socials as we occasionally have giveaways for testing access. And should w... Read more

Greetings blat Due to privacy concerns, we do not share any sort of moderation action with anyone but the account holder.

Greetings v00d0 We responded to your support ticket. Please reply back to that and we can assist you further.

Greetings Dontfrown, We are aware of some issues that are causing password reset and email verification notifications sent from our Account Services system to fail to be sent. Our team is actively working to correct this and we hope to have a solution in place very soon. We will update this thread when we have a resolution in place. We appreciate your patience and apologize for the inconvenience.

Greetings mortalux, We have not yet implemented roles for the Alpha Two pre-order packages. Once we get closer to the start of that testing phase, we will create the applicable roles, badges, and forum categories. Once those permissions are set up, we will make an appropriate announcement so that all participating players will know where to look for pertinent information. I am closing this thread. Feel free to make a new post should you have any other questions.

Greetings MensoTheOrginalGamer, The option to post a question only existed on the Support & FAQ forum. But the New Question option on the Home category didn't make that very clear. We have worked with the Community team to resolve this issue by removing the Ask a Question functionality since it has created more confusion than it helped to resolve. I am closing this thread. Feel free to make a new post should you have any other questions.

Greetings mortalux, We appreciate your enthusiasm for our game, but as I mentioned in your previous post, the only way to get access to the testing phases is with a Kickstarter or Pre-Order package. If you already have a package, then you can check your account inventory to see which phase you will have access. If you would like us to look at your account, please feel free to put in a support ticket as we do not share personal account information on the forums. I am closing this thread. If you have any further questions, feel free to make a new post or reach our support team direc... Read more

Greetings mortalux, Access to our Alpha and Beta testing is currently reserved for our Kickstarter and Pre-Order backers. Players who have purchased these packages will get access to testing first. At this time, we are not offering any packages with testing access as we evaluate our ability to provide a quality experience to our existing playerbase. As we get closer to the start of the Alpha Two phase (and all future phases), we will evaluate our capacity versus player count and may potentially offer other ways of gaining access to testing. If you are interested in participating in future testing, we would also recommend that you... Read more

Greetings MarcoDark, We have ended the sale of Pre-Order packages, which grant access to our upcoming testing phases. This was done to ensure that we are able to provide a high-quality experience to those who are already signed up to participate in testing. As we get closer to the start of the Alpha Two phase (and all future phases), we will evaluate our capacity versus player count and may potentially offer other ways of gaining access to testing. If you are interested in participating in future testing, we would also recommend that you follow us on all the socials as we occasionally have giveaways for testing access. And should we announce other packages, social media is a great way to stay up to date. I am closing this thread. Should you have any other ques... Read more

We are aware of issues with the Ashes of Creation forums displaying correctly on some mobile platforms and hope to have a resolution soon. We apologize for the inconvenience. I am locking this thread as we already have another one here.

We are aware of issues with the Ashes of Creation forums displaying correctly on some mobile platforms and hope to have a resolution soon. We apologize for the inconvenience.

Greetings Vissox, Upgrading your current Pre-Order package to a higher tier has always been a feature, and will grant you all of the items included in the higher tier pack. Upgrading was not removed, only sales of new Pre-Order packs. So yes, if you were to upgrade your Wayfarer package to a package that includes Alpha Two access, you would be invited to the Alpha Two testing. At this time, we have no intention of removing the upgrade option for the foreseeable future. But we will provide ample notice before that option is removed. I am closing this thread. Feel free to make a new post should you have any other questions.

We're testing out new spam tools for the forums. They can be a bit overzealous at times, so apologies for that! Your post should appear as normal now :)