Hyper Scape Dev Tracker

Hey! I'm moving your thread to support so the team can have a look

Originally Posted by RedAsp
Hello,

posting here to give a hint, should it be helpful, concerning the audio issue mentionned on the Trello:
- https://trello.com/c/nc0UyyWD/9-weap...ng-during-drop

I experienced this bug a LOT of times when I had those settings:
- Dynamic range: TV
- Mu...

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Originally Posted by TheBananaDuckie
this happened to a streamer ebgaeiTV, she tried using the shockwave hack during a fight and it teleported her outside the zone (clip below)
https://clips.twitch.tv/IcyGleamingCaribouAMPTropPunch

Hello there TheBananaDuckie! Welcome to the forums!

Thank you for your report. Our team are aware of the issue, and are currently investigating it further. I'll be sure ... Read more

Originally Posted by PhaseDevil
I tried to reinstall the game twice, made sure i was an admin and look through forums for an hour and still cant find help. Each time i try to load up the game the same message pops up and it says "procedure entry point vkGetPhysicalDeviceMemoryProperties2 could not be located in the dynamic link library vulkan-1.dll" and i will ignore it but it is just an infinite loading screen. Can anybody help, I've never played this game before and I really want to.

Hello there PhaseDevil!

If you have not already, I recommend updating your Graphics drivers and then fully reinstalling the game.

If the issue persists after trying this, please d... Read more

Hey folks, thanks again for keeping us updated with the information we have requested.

Originally Posted by Zacsby1991
Anybody know if there is a page where they are more actively updating the progress of this issue? Or do they just not give a hoot? I've looked on Google, Reddit, here...you'd think a literal game breaking bug affecting a large portion of an entire platform would get a little more attention. Games probably already dead on Xbox.

I'm sorry for the lack of clarity. We're asking folks to run through ... Read more

Hey there guys!

We had some scheduled maintenance on the Ubisoft Club recently, which could have caused disconnections from Ubisoft Club interfaces. We apologise for any inconvenience caused.

Is the issue still persisting?

Hey there Parzival701!

Could you let us know if updating your drivers helped to resolve the issue? Once you have updated your drivers, if you have not already, I would also recommend fully reinstalling the game.

If the issue persists, please don't hesitate to update us!

Hey hhaahhaa2006,

Thanks for reaching out and welcome to forums!

As it stands, cross-play feature is yet to be introduced into the game, however cross-progression is already live.

As soon as there will be further information regarding cross-play, details will be posted here, in our official forums, therefore keep an eye!

Hey COOLSTRANGER,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

First of all, please make sure that your GPU drivers are fully updated and reinstall the game.

If issue persists, would you be able to visit our support website, submit a ticket by clicking 'Contact Customer Support' and provide us with your system files (DxDiag and MsInfo).

Shoul... Read more

Originally Posted by Kyandro_kb
.

Hello there Kyandro_kb!

Have you tried the steps outlined earlier in the thread by Spud?

Originally Posted by Toxic_awo.basis
(pls dont look at my spelling mistakes)
Open your radeon driver and update at the right hand side your drive.(see screenshot)
https://drive.google.com/file/d/1uAT...ew?usp=sharing
If your have no driver installed, than install this one frome the offical amd webside
https://www.amd.com/en/support/kb/re...

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Thanks for your reports, obsolescence and LuxBulbi!

Our team are aware of this issue, and they are currently investigating further. Once we have an update, we'll share it in the forum.

We apologise for any inconvenience, and appreciate your patience at this time.

Originally Posted by hadesaur
I have the same laptop model and exactly the same specs but I'm getting the "Display driver version 26.20.100.7263 is not supported" error message. I updated all my drivers from the device manager, but still no luck. What do I do?

Hello there hadesaur! Welcome to the forums!

Please note that graphics cards on a desktop and graphics cards on a laptop are ... Read more

Originally Posted by RandomGingeHero
game is altering my screen, mouse and keyboard setting's and flagged by window's defender? ummm what

Hello there RandomGingeHero! Welcome to the forums!

Could you give us some more information on the issue you're encountering? Do you have any images or videos that could help to show the steps leading up to the issue?

Thank you for your additional clip, TTVcoteclear!

The Hyper Scape Team are aware of the issue and are currently investigating further. To help in the investigation, could you let us know the following?

- How often have you encountered the issue? Was it during the same session, or separate sessions? Do you have any additional clips?
- Did you or another teamate have connection issues during this session?

Thank you!

Originally Posted by FixxYleB3st
Hello, when I launch my games, there is a window that opens normally then, 5min pares the game closes and there nothing more. Can I help me please.

Hello there FixxYleB3st! Welcome to the forums!

If you haven't already, I recommend following the steps from this troubleshooting article. In particular, I would ensure that y... Read more

Originally Posted by kirka3433
Helo, what I need doing to be this game started on intel pentium G4400 and nvidia geforce 1060?

Hello there kirka3433! Welcome to the forums!

Are you having trouble launching your game? Your CPU and Video Card seem to meet minimum requirements, so if you're having trouble launching the game, I recommend trying the steps from this ... Read more

Originally Posted by GregJA
Watching streams allows me to collect points but i stay at 0/400 for the daily cap, it never levels me up and in game it doesnt add any points either.

It use to work until a few days ago, I’ve unlinked the extension and my Ubisoft account and re-linked them with no luck.

Anyone else experiencing this? Or know of a fix?

Hello there GregJA!

Our team is aware of this issue. Please be assured that it is simply visual and that all of your points are present on your account.

Hello there gwigglewiggle!

If you have not already, I recommend trying out these basic troubleshooting steps. In particular, I recommend disabling MSI afterburner, and other background applications, as we have found that certain software, such as hardware monitoring software, can interfere with Ubisoft game files and caused freezing and crashing.

If the issue persists after trying these steps, please don't hesitate to update us!

Originally Posted by T.Neal
It cant connect to the game after 10min. I have confirmed the network is connect.

Hello there T.Neal! Welcome to the forums!

Are you still having trouble connecting to a game? If you have not already, I recommend trying the steps on this troubleshooting article.