Hyper Scape Dev Tracker

Hey guys,

Thanks for the updates and clips showing this in action.

We'll be passing this onto the team.

In the meantime, can you guys please try verifying the games files as a possible means of seeing if it helps resolve the issue?

Thank you!

Hey Fanho- welcome to the forums!

This error usually occurs when you either:

1. Do not meet the requirements
2. Need to update your GPU drivers

Please ensure your drivers are up to date, and get back to us if the issue persists!

Originally Posted by CatxGamer22
Okay, thank you for the help. I just want to point out that I tried reinstalling the game and the bug was still there.

Thanks for the update!

The issue is in the teams hands, so keep an eye out for updates on the Forums!

Originally Posted by NERTYKyleLoki
Im tier 30 and only have 350 bitcrowns , which is very weird considering when i counted in the battlepass i should have like 500-500+ . Only purchases i made were , i bought the starter pack , bought the battlepass with the starterpack crowns and also i got the nvidia hyperscape promo pack.

Hey there,

A BattlePass will only grant BitCrowns on the platform it was purchased on. If you've purchased your Battle Pass on Xbox and then redeemed the NVIDIA PC pass, this can lead to issues.

I've disabled the Nvidia pass, this should allow you to begin earning BitCrowns as you should do as normal again.

If you're still havi... Read more

Hello guys,

Further to imnkz's comment, have any further of you attempted to manually change your Data Centre and tested the results?

If you guys could give that a try and let us know if that works for you or the issue still persists, this will help us investigate.

Thank you!

Thanks for letting me know your specs!

The minimum GPU requirement is the 7870, so this might be causing the issue as well. Also, looking up your GPU I'm unsure if Vulkan is fully supported. as this site states that the 7730 and above would be required.

Hey MHMD952, welcome to the forums!

This is more of a driver issue, usually. Can you ensure you meet the system requirements, and that your GPU driver is up to date?

Please let me know if the issue persists after this.

Hey there, thanks for getting in touch and welcome to the forums!

This guide will show you how to link accounts - please follow it and let us know if you run into any issues!

Originally Posted by Choosen_Bunny
Yes, it happens everytime, no error messages at all

Thanks for clearing this up! Could you please try verifying the game files, performing a clean... Read more

Hey Choosen_Bunny!

Has this been happening every time? Do you have any errors or messages on screen when this happens?

Originally Posted by Gadiel79
Supposedly I linked the account Mora than 10 times and still not having them, and if I enter the prime web it appears like if I already have them

Hey there, please contact us via the options above as we cannot discuss account details on a public forum. We'd be happy to help!

Originally Posted by CatxGamer22
Sure, here are both of them:
http://imgur.com/a/DrDRSMn

Cheers! Could you try resetting the options to default to see if this helps at all?

Okay, the next thing I would suggest is trying a different controller but I understand this may not be possible. I will relay this issue to the developers in case it is an issue on our end. Any updates will be posted in the forum!

Originally Posted by JustOgwig
Thank you it is working perfectly fine now

Fantastic! Hopefully this will help others if they have the same issue.

Originally Posted by Kyandro_kb
Thank you so much! it does not say the error code again! Thanks!

That's great to hear, glad everything is working now!

Originally Posted by Ravv158
i did everything and it still doesn't work. Could it be because I have a game on disk d?

We'd always advise that you have the game + your OS on the same drive. try this, and test again!

Hey there, I'm sorry this is happening! Please try deleting your settings file, which is located here:

%USERPROFILE%\Documents\My Games\Hyperscape\\GameSettings.ini

After this, please verify your files:

1. In Uplay, click on Games tab at the top of the window
2. On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
3. Click on this arrow to make a drop-down menu appear, then click on Verify files

The game should launch normally after this. If not, let us know!

Originally Posted by Kyandro_kb
the GPU is a NVIDIA GeForce GTX 1050 Ti, the version of the driver is 23.21.13.8816,

Can you please install this driver and test the game again?

Hey Kyandro_kb, sorry to hear this!

What GPU are you running, and what driver version do you have installed specifically?

Hey obsolescence, sorry to hear this!

What audio are you losing? is it happening every game, and could you provide a video?