Hyper Scape Dev Tracker

Originally Posted by Komekko-
Hello! I'm from Russia, dealing with connection problem since tech test/open beta. I need your help!
During the actual gameplay, I keep getting yellow / red notifications about connection or latency issues. This greatly affects on hits registration, and moreover, it makes the game stutter, which looks like I'm skipping big amount of frames even though my fps counter is not getting lower than 80-90 fps in close combat. I've checked the cpu throttling with MSI Afterburner - this is not the case, all of the cores were even.
The things I've tried (in many various combinations):
- Following ' Connection Troubleshooting ' guide
- Clean boot
- Disabling any non-Microsoft software or background applications
- Prioritisin...

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Originally Posted by igornunes980
how i resolve this? my game dont start

Hello there ignornunes980! Welcome to the forums!

This may be to do with how your Windows Parental Controls are set-up. I'd recommend taking a look at the settings with whoever set up the Parental Controls to ensure that the game is whitelisted, and see if this helps.

If you don't have Parental Controls set up, but are encountering this error, could you let us know?

Originally Posted by TheAdyus
Thanks a lot Ubi-Baron! The uncheck Load start up items did the trick for me and now I can play.

Thanks for the update, TheAdyus! We're glad to hear that you can play the game now! Good luck, Contender

Hey there guys!

Our team are aware of this issue and are investigating further. Thank you for all of your reports and clips!

We apologise for any inconvenience caused during this time. Once we have an update, it will be shared in the forum.

Hey there guys!

Thank you for reporting this issue with the Datacenters to us, we are aware of this occurring and it's currently being investigated.

To help us look into this, please provide us with the information below:
- Does this happen in both Solo & Squads mode? If you are playing in Squads, is the Squad leader from the same region as you are?
- After changing your Datacenter Manually, have you set the File/Folder to Read-Only? Please do so if you have not already.
- Were there any outages reported by your ISP at the time you were playing?

If you can provide us with that information it will help the Hyper Scape team to look into this. Thank you!

Originally Posted by MarJos2020
cuando le doy iniciar al juego no me inicia queda como que se abre pero nunca inicia ya probe instalando de nuevo los controladores graficos y ni aun asi inicia el juego

Hello there MarJOs2020! Welcome to the forums!

I'm afraid we only offer support in English in these forums. If you would like to receive support in Spanish, I recommend checking out our dedicated Spanish forum... Read more

Originally Posted by BlackShadow_N
Good evening,

I am afraid that the game hyper scape keeps kicking me out of the game during the battle and gets me back to the desktop screen. I dont seem to notice a computer mulfanction so it might be the games problem. This problem has accured since yesterday (and its been twenty four hours since that) and i havent been able to play a single full match before it crashes ever since. Please take a look at it because i like this game and i would like to continue playing it. Thank you.

Hello there BlackShadow_N! Welcome to the forums!

Are you receiving any error messages at all when you crash to desktop? If so, can you let us kn... Read more

Originally Posted by Jourdyyyyy
After I verifyed my files the stats were correct until I won a game and found out that it still did not update. I have no words to say anymore. Help again

I'm sorry to hear this Jourdyyyyy. As my colleague TheBerry mentions earlier, please... Read more

Originally Posted by drevnij_vladik
in fact, the sounds of the steps and the sound of the caste abilities disappeared after the update

Hello there drevnij_vladik! Welcome to the forums!

Thanks for your report! Our team are aware of this issue, and are currently investigating it further. Once we have an update, we'll share it here in this thread. We apologise for any inconvenience, and appreciate your patience at this time.

Originally Posted by Sevn..
so i just got my 10 total victories and i didnt get BOTH of the achievements, the 500 club XP and the badge/medal.

screenshots of the 10 victories/and both challenges:
https://imgur.com/a/glQfgX7
https://imgur.com/a/rzzDIvd
...

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Originally Posted by ralphske
I have the same issue, I had sounds for a couple of hours then mid game lost it completely (could only hear my own shots) I uninstalled the game and after reinstalling I had audio for a couple hours, then temporarily lost it inside a building then lost it again completely at the crown section of the map.

Hey ralphske, we're looking into the audio issues that you guys are experiencing. Feel free to send us any videos of this occurring as part of our investigation, however I need to ask for your continued patience while we investigate. ... Read more

Originally Posted by DefNotYellow
I just downloaded Hyper Scape and when I press play I get this message: [IMG]Help.jpg[/IMG] Can anyone help?

Hey there,

You can attach images by posting a link into the 'attach image' field.

However, it appears these drivers are in relation to the AMD Software Adrenalin which may be causing conflicts.

I'd advise trying a Clean Boot to see if you're able to launch the game, if you are ... Read more

Hey there guys,

I'm afraid Forum support is only available in English.

If you can translate your message we'd happily see what we can do.

Alternatively, you can open a ticket through or Support Site and an agent will get back to you in your preferred language.

Thank you!

Originally Posted by KJB-46
Yesterday when looking for players In a community someone said that wins weren't tracking currently. After playing some games with friends none of out stats went up. I've been stuck at 82 games played and 24 wins and they haven't moved at all. I have no idea what's going on here but a fix would be nice.

Hey there,

Your stats do appear to have been updating, so this may be a visual issue.

Could you please give our ... Read more

Originally Posted by Twitch_kedavlar
yea, stats stop working for all

Hey Twitch_kedavlar,

I've merged your thread here as they're for the same issue, please try the steps in my above post and post a screenshot in-game if your stats remain unchanged so we can get this looked into.

Thanks guys!

Hey there guys!

This does appear to be a visual issue, matches do seem to still be tracking.

Could you both try Verifying your Files and restarting the game to see if your match totals update?

If not, please provide some screenshots showing your in-game stats.

Thank you!

Originally Posted by Ravv158
It still doesn't work after changing to the C drive I would like to play COD and all I haven't done yet is reinstalling the game

Hey there,

If you're still having issues, please open a case on our Support Site and send over your system files.

... Read more

Hey there guys,

I can see s3thar has already given this a go, however have the rest of you guys attempted to change your Data Centre manually yet to see if this helps prevent you being auto connected to NA servers?

s3thar, would you be able to provide an image of your Port Forwarding configuration?

Thank you!

Originally Posted by BTG.Mystical
so my friends suggested that we play this game and i said okay. i go to install it through the website since i cant on the uplay app because of steam and it wont let me start downloading the game at all. The only 2 options i get when i click "start download" is download uplay or launch uplay so i chose launch uplay and it opens up nad nothing happens i'v tried to download it by disconnecting my steam but nothing happens.

Hey there,

Ultimately, you will require Uplay PC to download and install Hyper Scape.

How so is Steam preventing Uplay from downloading games?

Have you tried ... Read more

Originally Posted by Choosen_Bunny
Tried all that, still, it doesn't help..

Hey there,

Sorry to hear that hasn't worked for you.

Could you please open a case on our Support Site and send over your system files.

... Read more