Hyper Scape Dev Tracker

Hello!

These 2 threads were merged due to having the same title, however I see your issues are a bit different. I will try to tackle both

Please refer to the following sticky thread: ... Read more

Originally Posted by EVRLST.666
I got everything all set. I downloaded the Uplay app, opened it up, went to the Hyperscape section and low-n-behold the damn page won't even load. I left it there for awhile and still nothing. (I have verrrry good internet)
Any assistance would be greatly appriciated.



Idk wtf to do chief.

Hey! I'm sorry this is happening to you, we can discuss it.

It's possible it is taking a while to load due to all the network traffic the game is receiving. Do all other pages seem to work OK?

If you're having issues connecting to Uplay as... Read more

Originally Posted by GimmickEiGhT
I completed 3 weekly challenges which were suppost to reward me with 350 battle points but i received none.
Edit: due to a glitch the challenges appeared completed but were not.

Hello, thank you for letting us know!

This seems to be a visual issue. Can you please confirm if it still shows like that after restarting the game?

Hello everyone.

You all seem to have slightly different scenarios so I would like to answer them all -

The whole process can be found in our sticky thread here: https://forums.ubisoft.com/showthrea..... Read more

Originally Posted by Flying_Klein21
Hello,
I have encountered performance problems with regards to fps, in fact with my hardware, which is clearly higher than the MINIMUM ones, I can ONLY reach 23 FPS in the HUB area and in the match at 14 FPS with all settings at MINIMUM
PC features:
-Video card: RX 460 (2gb Vram)
-CPU: i5-7400
-RAM: 8gb (2400Mhz)
-OS: Windows 10 Home 2004
To get around this problem I tried to run the "game file verification" function but nothing, always the same result.

Hello! Thanks for getting in touch, I hope you are doing well.

For reference, we have the minimum requirements listed here: ... Read more

Originally Posted by OminousAnomaly
followed your instructions and im still having the same issue.

that was the same way i set it up originally. the ubisoft twitch drop website is saying "your twitch drops has been activated" and the twitch drop still hasn't shown up in there even after reloading the page and waiting for a few minutes .

Hello! You appear to be experiencing the same issue as AinzOoalGown-. and bleblanc19 above.

I have now created a sticky thread for this, please refer to it here: ... Read more

Originally Posted by justplayer2212
I am now in Croatia during the summer where I was born, but for the last four years I living and working in Ireland.

Hello!

Our list of supported countries can be found here: ... Read more

Originally Posted by masoola
I got a drop and everything and my account is linked but it shows i have 0 games waiting what do i do?

Hello!

The whole process can be found in our sticky thread here: ... Read more

Originally Posted by tornadoX50
vkgetphysicaldeviceproperties2 could not be located in the dynamic link library vulkan-1.dll this is the error i get when trying to load the game anyone know how to fix it

Hello! I'm not familiar with this error but I believe it could be related to out-of-date / unsupported drivers, or perhaps a corrupt game files issue.

Please refer to the following sticky thread: ... Read more

Originally Posted by ljdslkfjasl
Every time I try to enter the game the game says that I have no internet/lan cables connected and that I must try again. I do have internet and I am connected so I'm not sure what the problem is. Battleye stats that some things where blocked from loading but I have no idea how to fix those at all.

Hey, let's get this sorted for you.

Considering BattleEye is giving you that error, there may be some third-part software conflicting with it.

Please try the steps in this sticky thread: ... Read more

Hello everyone!

I have found multiple discussions about this issue and merged you all into one. As there are many of you to respond to you, I thought it best I start by offering some troubleshooting, then we can take it from there.

First of all, please refer to this sticky thread: ... Read more

Hey there, everyone!

We actually have a thread for this here!

Let's post here so we can assist everyone of the same issue in one location! I'll close this thread in the meantime so solutions and information isn't spread thin!

MaorYi2: Can you go ahead and tell me the following:

- What version of Windows are you using?
- What graphics card/video driver are you using?
- Do you have both the game and the Uplay PC Launcher on the same hard drive?

intaloYT: Are you able to take a screenshot of what your Task Manager shows at game launch?

guest-58UTTyRF: Okay, and where did you reinstall the game to when the error prompted you to do so? And was it reinstalled with the Uplay PC Launcher as well? ( As in both Uplay PC and the game on C: Drive together instead of separated )

guest-58UTTyRF: Thanks, guest-58UTTyRF. I was able to make you a support ticket ( 12046705 ) on the Ubisoft Support page and sent yu an email with steps to try. Can you try those for me?

VxultiYT: Hmm, I'm not seeing that your Twitch Account is actually linked with this Ubisoft Account. Can you try the following please?

1. Unlink Twitch account from your Account Management page
2. Link Twitch account on the Twitch Drops Page

jackfrost7: Thanks, jackfrost7. I have reached out to our game development team to report this issue for you. I'll update the thread as soon as I hear back!

Syko0025: Hey there! Have you also tried these steps?

Originally Posted by UbiDork
jackfrost7: Thanks for that information! Can you please try the following?

1. Unlink Twitch account from your Account Management page
2. Link Twitch account on the Twitch Drops Page

... Read more

jackfrost7: Are you currently using a VPN?