Rainbow Six Siege Dev Tracker

Originally Posted by BigMuscleLeo
After all these steps nothing worked for me and i tried to uninstall the game and install it back on but to no succes.

I have updated your support ticket with all the steps we have tried in an orderly format.

Our technical team now have a lot of information that they can use to investigate this for you. We will send you an email once we have some further suggestions!

Originally Posted by Pouriya.G2
Did any of you guys figured how to fix it
I've been playing the game for two years in Europe servers then I moved to china
the first year in china no problem in matchmaking until a few months ago
I tried everything possible to fix it but nothing worked
I even bought a 300$ gaming router to make sure the problem wasn't the connection in my side
I also tried w few DNS and VPNs
BUT in the end, nothing seemed to solve the problem
I will be appreciating any respond ಠ_ಠ

Hey, sorry to hear you've having connectivity issues.

I have checked your support case and can see you are on the PS4 platform, is that corr... Read more

Originally Posted by Codyjosh14
I'm having the same issue, I just got back from school, get on siege and try to play a ranked, and it says I need to recconect when I never got into a match in the first place, I've reset my game, my ps4, and the matchmaking queue several times and nothing seemed to work. After that I uninstalled and reinstalled the game, still having the same issue. I just don't want to get a penalty for leaving a ranked game I never got into.
But it would also be nice to be able to play.

Hello!

Just to clarify... When this happens, does it say you need to reconnect forever despite all of these steps, or does it eventually give you an abandonment sanct... Read more

Originally Posted by tranbix94
Hi Raziel,

This issue did not occur after an update.(it start to occur end of last month)
My friends has the exact same error message.
I'm on PS4 sorry I forgot to mention it earlier and so I can't find the wheel you're talking about. Nevertheless, all other games work pretty fine and my nat type is 2.

Thanks,

BR,

Tranbi.

Hey Tranbi, thanks for getting back in touch!

Are you and your friends with the same internet provider? If so, what is the same of this provider?

Considering a VPN works fine, that tells us it is a home network issue, so I'm trying to determine specifically wha... Read more

Originally Posted by BigMuscleLeo
I have done what you asked me to do and now, if u have time, do u mind taking a look at my problem?

Thank you very much! I now have your file, so that will be very helpful to me.

If you followed the above FAQ to no avail, please make sure to try this -

1. Open "Control Panel", then click on “Hardware and Sound” and then click on “Sound”.
2. Click on the “Recording” tab and then select your microphone (i.e. “Headset mic”, “Internal mic”, etc.) and click "Properties".
3. Click the "Advanced" tab. Click on the check mark in the box next to "Allow applications to take exclusive control of this device" to remove the check ... Read more

Originally Posted by BigMuscleLeo
I have just tried these solutions again but nothing happened
The plug icon instead of the mic icon in the score tab is still there and i cant here or speak to anyone

I see, this is very useful information!

Please try the following, if you can:

- Try a friend's Ubisoft account on your PC and see if the mic works
- Try your Ubisoft account on a friend's PC

This helps us narrow down the issue, to determine if it is account or PC specific.

Originally Posted by BigMuscleLeo
I have done this thing with my friend and the voice chat on his PC works when he is on my account so this means it is a hardware based issue i think

Thank you. I still recommend trying his Ubisoft account on your PC, just so we can be certain.

By trying your Ubisoft account on his PC, that confirms that his system is perfectly fine, however it doesn't 100% answer whether this is a profile / settings issue.

If his account does work, we know that your hardware and system is fine, it's just a bad setting. If his account does not work, that indicates a wider issue such as:

- A hardware issue
- A windows configurat... Read more

Originally Posted by BigMuscleLeo
Finished with using my friends account and i can confirm that his voice chat does not work on my computer

OK so we're getting closer! We know it's not a profile or account issue, it must be something more general.

- I checked your DxDiag report and was unable to see any mic device in there. Can you please specify what mic / headphones you are using?
- Would it be possible to make sure your head phones are connected, then add a new DxDiag to your case? I should be able to see it then.

Also, please try the following individually, not at the same time:

- Make sure you are running both Uplay & the game as administ... Read more

Originally Posted by H2Yo
So my account was hacked while I was in a different country. The ******* had me banned for repeated cheating and spent 23K of my hard earned renown. I logged a ticket on the 13/10 and it was escalated. The Ubisoft Support guy verified that my account had been compromised and I provided proof but I haven't heard a peep since.

The weird thing is he told me not to update my ticket further as it will automatically pull it out of the escalations queue and cause additional delays... But how can I request an update without doing so? I'm posting in here in hope that an Ubi dude can get back to me.

Hello, thank you for getting in touch. I'm sorry to hear ... Read more

Originally Posted by NameLess0024
nope, servers are still unreachable, I even updated the game but still can't connect

Considering you're still experiencing issues, I recommend we now move to a more personalised support option.

Please create a support case on our website with the following added:

- An image of your port forwarding configuration
- An MsInfo & DxDiag report: ... Read more

Ah OK, well we are always here if you need anything!

All the best!

Originally Posted by tranbix94
Hello,

I'm posting this message in this forum since the support in China keep answering me thanks to check our tutorial about connectivity despite all my answers.
Me and 3 friends can't access rainbow six server from China since 3 weeks !! The only way to connect is actually to use a VPN on our routeur.
We are all located in different cities and therefore its seems really improbable that the issue come from all of us.
Furthermore, a quick look over that forum show that this problem is recurrent from all SEA.

Would it be possible to have some official announcements from you about issues with SEA server and some updates about when you plan to fix it ?
I wish to add that I open all the ports mentioned in your ...

Read more

Originally Posted by vreewijk
im having the same problem! they need to fix this asap!

Hey, sorry to hear you're also experiencing this issue.

The error is quite general and simply means that you are struggling to connect to the Rainbow Six Siege servers.

Please follow the FAQ that UbiMorning posted above. Hopefully that is enough is resolved your issue but if not, we can help you further with any of our support channels.

Let us know how you get on!

Originally Posted by BigMuscleLeo
I have had this problem since i got the game, in literally every other game and discord my mic works perfectly but not in siege.I have tried every solution on the internet, not joking ,literally any ,and nothing has worked for me.
I sent my ticket last week to uplay support still no reponse and im just waiting here annoyed and frustrated why they cant fix a mic problen dating back ot 2016
My ticket has system info and everything you would need for the problem to be solved but no one is doing anything
Ubisoft wake up.

I appreciate you making me aware in this thread, I'm sorry that you've experienced this issue since day 1.

Y... Read more

Moving this thread over so it can be seen by the Support team!

Originally Posted by ashox.SSW
hello, my ping is too high in rainbow six siege. my ping was 45 in weu server as usual and 55 in neu but now its min 120. i tried other games like pubg, apex, ring of elysium and these games pings are same as used to be. there was no problem last night and i did not change anything. i did not even restart my computer. i was playing with 45 ping last night and now its 120.

Hello, very unusual indeed.

We've not made any changes on our side recently, so it's difficult to explain why this could be happening.

Since this issue has only just started, it may be easier to narrow down. Have you tried simply restarting your router?

... Read more

Originally Posted by jailedfreedom
Siege crashes to desktop without error in a match or automatically minimizes. I will try running uplay and game with administrator. It could be my antivirus.

Hey! That is certainly unusual, especially if the game simply minimises.

Checking for other conflicting software would be a good thing to check for sure. We have an FAQ here which should help you: ... Read more

Originally Posted by ArsenDeath
Some are different some are the same, more and more of them are getting back access but unfortunately for me still the same. This is the first time I have ever encountered this bizarre problem which I am very sure it is not a problem on my end. Is there like a reset switch somewhere to "reset" my connection with Ubisoft servers? Somehow feels like I have been denied access, my pc and internet works fine with Apex Legends, PUBG and CSGO. It's getting really annoying for this problem to extend through the whole weekend when only during this time most of us have the time to enjoy your product.

Thanks for getting back to us.

There's no way of re... Read more

Originally Posted by Morphiinum
Hello! my username is Morphiinum and I dont have the Test Server on my Uplay Library either.

Hey! I have added it to your account now, sorry about that

Originally Posted by LongJohnSlicer
If you already had a successful game before, but now you got d000a bugs, try this solution:

1. start the game
2. switch back to desktop (with alt tab or windows btn), and open uplay
3. log out from Uplay
4. log in in Uplay
5. switch back to the game
6. quit from the game
7. start the game again

This helped me.

Hello, thank you very much for doing what you can to help the community!