Rainbow Six Siege Dev Tracker

Hey guys,

Thank you for your feedback regarding match-making.

I have passed this over to the dev team for consideration and investigation.

Cheers,

We're sorry to hear that, DeenoG59

Have you been through the troubleshooting that has been provided in this thread for other users?

Hey,

I've just added the TTS to your libraries! Enjoy

Thanks for adding further info and clarification to what's happening, unfortunately again we are unable to add the trophy, but we do get reports of the trophies unlocking

Hey, KPY_Windstorm!

We appreciate the report. Please submit in-game and at support.ubi.com with detailed supporting documentation for the team to review. Support cannot expedite player reports over forums.

Thanks ... Read more

Thanks for reporting! Please understand that support cannot restore rank or lift temporary bans. If you suspect that the connection was disrupted by another player, please provide complete and accurate details at support.ubi.com.

In order to investigate, we must have all the following details:

Platform:

Suspected player(s):

Video link:

Did you get disconnected from your match? YES OR NO

Did you experience lag while this was happening? YES OR NO

Did you freeze (check... Read more

Originally Posted by rapraptor2006
i bought rainbow on my xbox and now on pc it is asking me for a activation code

Do you own the PC version of the game as well?

A purchase of the game on one platform does not entitle you to the game on every platform, just to clarify. Your progress is non-transferrable between platforms as well, as we do not support cross-platform functionalities in Rainbow Six Siege.

Originally Posted by PotatoServerz
I have the exact same problem ever since the last update the game just crashes randomly with no error code or anything

Have you attempted any troubleshooting previously advised in this thread, PotatoServerz, or opened a support case with us about the issue?

Originally Posted by JDunlavy
I've been subm...

Read more

Did you disconnect from any previous matches Maztrcheif, or cancel queuing in the menu previously? As it may be that you received this penalty for a previous abandonment / action, not for your current game. If the previous game was still ongoing and then ended, or the game you were supposed to join but quit from the queue ended, you may then have received the sanction with a delay.

Just to reiterate - we as Ubisoft Support have no power to appeal, remove or shorten abandonment sanctions. They need to expire before you'll be able to play again.

Originally Posted by Flinckk
i tried every thing what is currently in this page is is there some other way?

Can you please specify exactly which steps you've tried? Have you tested installing the game in a clean boot environment, with Uplay PC having ... Read more

Hey anttom89.

If you leave or are disconnected from a match, the system detects that you are no longer in that match, but cannot discern the reason. As such, regardless of why you are no longer in the match, if you do not rejoin it within the allotted time, an abandonment penalty / sanction is applied. This is the same for all players, and as such is a fair / indiscriminate system.

As someone who has been on the receiving end of abandonment penalties in other games before due to technical issues or connection drops, though, I do understand how unfair these sanctions can feel, and appreciate that they're not ideal when the circumstances are beyond your control. As such, I am more than happy to forward any feedback you may have about the system, for the Rainbow Six Siege team to take it on board alongside other feedback and improve the game for all players in the future.

Do consider completing our connectivity troubleshooting for your appro... Read more

Originally Posted by SaitamasWaifu
TTS is not showing up in my library on Uplay.

Originally Posted by LandDestroyer
Hello, i also do not have the TTS in my Uplay Library. Can you guys help me out?

Hey there folks! I've added the TTS to your library now. If you're already logged in to Uplay please log out and back in and you should now find it in your library to download ... Read more

Originally Posted by Startail_
I've been having the same issue. Though it may seem that the credits are being withheld from me because the purchase may have been tagged as fraudulent. I made a support ticket asking for questions. Has anyone looked into it? Also, it was about 6000 R6 credits. As much as this issue annoys me I'd a least want the money spent to be refunded if the issue cant be resolved within a few days.

Hey Startail_! I realise it's been a while since your report of this issue, but I thought I'd check into it just in case. I do see on your account that you attempted a high volume of transactions in a short space of time, which can sometimes trigger an automatic ... Read more

You're very welcome! Glad to help.

If anyone else is facing the same issue, let us know.

Hey there, Shmob,

Would it be possible to provide a short video demonstrating what's happening in game that we could take a look at, please?

Thank you for the video, SHM0B. Although you do not believe your mouse to be the root of the issue, I would like to ask that you do test with another (even if just a plain office-style one) to fully rule out that possibility. If you're truly holding RMB down, but this behaviour is occurring in-game, it does look to be an input issue.

To that end, as well as testing an alternative mouse, can you also please verify your game files, to ensure that there's no corruption? Here's intrsuctions for Steam PC and ... Read more

Originally Posted by Cavendar.WT
It's not fun losing every round or not being able to have competitive match. What do you not get?

I fully appreciate that "losing every round" is / would not be fun, Cavendar.WT - but what do you believe the root cause of this is? That the teams in the matches you play are not balanced?

What changes would you like to see? How would you like matchmaking to be organised, or limited?

Knowing the existing matchmaking rating / rank systems (you can read an older, but still valid, blog post about them ... Read more

Hello everyone!

Just to make sure nobody was still having issues with accessing the TS, I checked the accounts of all players who commented on this thread since the last response from one of our agents.

The players listed below should already have had access to the TS, and should currently be able to play it as the Test Server is currently active:
TheBolt76, DatEliteNoiroja, LegitLegendary0, PrideSin121, SmallMan., LT.Pochito, shane196, Big_Strong_Tom, awry.LFT, ToastBro2, FBI_JackieShan

These next players I unfortunately couldn't locate the Ubisoft Accounts of, as the usernames appear to have been changed, so please do send me a PM with the current details of your account if you still need my help:
Wiggy.UBI, Dr.Sami

And finally, to RipNDipity, I struggled to locate the TS on your account so I added it again for you now to be 1... Read more

I see two recent successful transactions now on your account, TBG.svkTomin - one for 600 Credits, and one before it for 4920 Credits as you mentioned in your original post.

I'm assuming that this means that you have now received the full amount of Credits that you purchased? I do apologise if there was a delay in the delivery of the Credits.

Hey AJCS_RGC-Raven!

I have checked your account, and believe the TS should now be visible to you. Could you please check if you are able to download it?