Star Wars: Galaxy of Heroes

Star Wars: Galaxy of Heroes Dev Tracker




13 Jul

Comment
    EA_Barry on Forums - Thread - Direct

@LowKal74 

 

Check the following link for info on changing your account details: 

 

https://help.ea.com/en-us/help/account/if-you-forgot-your-ea-account-id-or-password

 

Thanks.

barry.png... Read more

22 Jun

Comment
    EA_Lanna on Forums - Thread - Direct
Hi @lalosieg,

As long as Sion and Nihilus are present in the battle, you won't be able to land any damage on Traya. You'd need to defeat Sion and Nihilus and afterwards reduce Traya's protection to be able to damage her health.

- EA_Lanna
Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' help...

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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @a7qmtkxt10no

 

The restore purchases option doesn't undo a purchase. It's there to help push content through if the content got stuck/didn't deliver after making a purchase. 

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players ar...

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14 Jun

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @jhnfjk2ll476

 

I'm sorry to hear that. You're right, you'll need the support team to get help with the guild rename. Let's see...If this is still an issue for you, please grab your Player ID & ...

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01 Jun

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @Durumana

 

I'm sorry, I don't have an answer for that. If you'd like to give feedback on the feats though, I'd recommend creating a thread ...

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03 May

Comment
    EA_Mari on Forums - Thread - Direct

@cacary Happy to help Wink Have fun!



Mari.png


26 Apr

Comment
    EA_Mari on Forums - Thread - Direct

Howdy @cacary ,

 

First of all, apologies for the late response and thanks for creating this thread. I'm afraid the board you've shared this on is supported in Portuguese, so this won't get much response if it remains there. Please ensure your posts and threads are shared in the language of the board you're posting on ^^ 


I'm going to pop this on over to the English boards. Standard smile 


 

... Read more

19 Apr

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @BlitzkriegArmada

 

If it helps address your scepticism about needing to adjust for DST, please look at the timestamps besides the creation of these threads on the topic: 

  1. The Road Ahead: 11/09/2018 and ...
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16 Apr

Comment

Hey @n9voll5fh3zg,

 

We currently support the following languages here on AHQ: 

 

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04 Apr

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @BlitzkriegArmada

 

This isn't a new occurrence. It happens twice a year, every year in-game. Daylight savings time (DST) will mean the times in-game are going to go forward an hour or back an hour depending. As the company is based in America, when DST happens over there, the time change comes into effect in-game for everyone. It can catch you by surprise if you're not keeping an eye out for the change. 

 

If you'd need to update your payout time, this guide will share how: Change your reward payout ti...

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26 Jan

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @Rice9817

 

Thanks for sharing. There is a SWGOH board set-up on the over on the SWGOH Forums for feedback that would be great for this and the Studio team do monitor those boards too.

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06 Dec

Comment
Units used in Operations[/b]
Operations function the same as Platoons and Squadrons, but may contain a mix of Characters and Ships instead of only including one or the other. Rise of the Empire is Territory Battles but on a grand scale and includes many different types of characters, including Galactic Legends and Conquest units. Guilds that are at the level needed to compete in Rise of the Empire are well prepared to fill these Operations with some careful forethought and planning.

These are static Operations and should remain the same mix of units in the same quantities and spots for the foreseeable future, so your guild will have targets to aim for to make sure they can fill out the Operations every time they play Rise of the Empire.

Coruscant:
[spoiler]

[/spoiler]

Corellia:
[spoiler]
...
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22 Nov

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @rvdbandit,

 

I'm sorry to hear it went down like that. That doesn't sound like a good experience at all...mixed messages coming through there. Unfortunately, you'll need to stick with them. They are the only channel that can help with missing content.

 

If you've been in touch with them already, you should have a case number that links to your account. Grab that number, along with your ...

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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @rvdbandit

 

Ah I see. You're on the right board already! If you're missing mods, please get in touch with the EA Help Support team. They should be able to restore your mods. This guide will share how to contact them for SWGOH cases: 

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29 Oct

Comment
    EA_Lanna on Forums - Thread - Direct
Hi @mightysack,

It sounds like your account was originally set-up with a date-of-birth that'd make it a child account.

Legally, child accounts have to have restrictions in place to protect children while they are online, such as disabling chat options. Because of these laws, the support team cannot adjust the Date of Birth lightly. They need to ensure the account owner is the age they claim to be before they can make any changes to the Date of Birth registered to the child account.

If you've entered the wrong Date of Birth and need it changed, then you'd need to work with the support team and supply what they need to m... Read more

08 Sep

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @sss123212

 

We're unable to help with account issues from the forums but the support team may be able to help more. They'll take a look into this and let you know what can be done from there. Please use these steps to start up a case with the live support team: 

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10 Aug

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @redli0nswift,

 

I've split your post into it's own thread to limit derailing the other discussion. I'm sorry if the support agent told you that posting on Answers HQ is the same as opening up a support ticket. That support agent was misinformed. 

 

Answers HQ is a player he...

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19 Jul

Comment
PrussianGeneral;c-2372992
How is Greedo not in the Hutt cartel? He literally tried to make Han Solo get Jabba his credits in the beginning of New Hope
The Dev Insights mentions the full list of tags (which includes Greedo): Boba Fett, Embo, Cad Bane, Greedo, Gamorrean Guard, Mob Enforcer

30 Mar

Comment
KNOWN ISSUES
[list]
[*] GENERAL - The new Omicron character badge is not displaying the number of Omicrons on a character
[*] GENERAL - Missing some descriptions for Grand Arena Defenses and Fleet Prebattle screens
[*] GENERAL - Salvager is missing recipes for Gear
[*] EVENT - Required Ships for Jedi Knight Luke's event are not available
[*] UNIT - Missing texture for one of Iden Versio's abilities
[/list]

General Known Issues can be found on the Development Tracker ... Read more

29 Mar

Comment
Game servers are now back online!