EA_Kent

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@MarketJunkie wrote:

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It sounds like there's something that's blocking Origin from connecting to some of its online services

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Like what?

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In a lot of cases it's a security software or firewall. Have you tried adding an exception for Origin in any security software you're using to see if that makes a difference at all? 

/Kent

Hey @shortyblood. 

When you've got a chance could you grab a DxDiag and send it to us here so we can take a look? You can find more details on how to pull one up over at the EA Help website. 

Once you have the file please attach it to this thr...

Hey @controllertrash. 

I can understand the feeling, but please keep in mind that account bans are not something we can investigate here on Answers HQ. The Terms of Service team would need to review your account and make the final call on that. I can only recommend reaching out to them so they can take a look at your account. 

For more details on how to reach them check out the ...

Hey @meshestii. 

Let's take a look and see what we can do to help out with this. The best place to start would be with the basic connection troubleshooting steps over at the EA Help site. If you're still having trouble after that check out the ...

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@MarketJunkie wrote:

Also while in the game Origin In-Game green but under the lock "this setting is temporalily disabled due to restricted access mode"

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Hey @MarketJunkie. 

It sounds like there's something that's blocking Origin fro...

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@Magna202 wrote:

I fixed it by renaming the file without the A at the end. Then running without repairing on PC. 

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@Gdwga 

Were you able to try the suggestion above to see if that helps for you? Are you still getting that same error? 

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@nethorian wrote:

Okay in your response you said you can't merge an account in "that way." Is there a way to merge two account that would get at least all of the games on one account? If so let me know please.

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I'm sorry if what I said was unclear. Merging two PSN or Xbox accounts is not something we can do. 

/Kent

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@herRedLeftHand wrote:

Thnks Kent, I'll try that next time the issue occurs. Interestingly enough, since you have released the season 1 'return' I have not encountered the issue any longer.

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That's good to hear! Hopefully it doesn't start happening again, but if it does please let me know. 

/Kent

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@Cheese185 wrote:
@EA_Kent Any idea how long it will take? It keeps saying my case has been updated but I can't view a reply on the help site and I don't get an email. I'm just confused.

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The case showing as "updated" could mean that it's been transferred or escalate...

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@loverassandy wrote:
@EA_Kent I play with controller and even changing the layout doesnt help, i also play on the xbox and dont have this issue. It only happens with the ps4 remote

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Are you using any sort of third-party software for your Dual Shock 4? If so, have you tried disabling that to see if it makes a difference? I've run into issues like this in the past because I had a software running that w...

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@Cheese185 wrote:

Ok thank you for the information. I didn’t know if my email wasn’t working or if my browser wasn’t working and I couldn’t see a response to my case but I’m glad to hear it’s still in the works.😂 Thanks for the update.

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You're welcome! 

/Kent

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Hey @Cheese185. 

I took a look at the case you created and I can see that it's been escalated for further investigation. The team will review your account and follow up with you via email as soon as possible. Unfortunately we don't have a way to see how long that might take. It can vary depending on the case volume the Terms of Service team is investigating. 

At the moment I can only recommend sitting tight and waiting to hear back. I wouldn't recommend updating your case or creating more cases as that could actually increase the length of this investigation. Thanks for being patient on this. I know it can be rough...

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@herRedLeftHand wrote:
@EA_Kent HI Kent, both are installed on the same drive (my basic C: drive). What's really weird is that it never ever happened until season 4 came out. And it only happens first time I log in to Apex and always within 2 minutes. What I do now is start Apex, click 'c...

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@viphellfire95 wrote:

yes it's apex overdrive, thanks for the help

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You're welcome! 

/Kent

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@notouch91 wrote:
@EA_Kent Reinstalling the game - did not help

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Thanks for giving that a shot. I'll forward this up for a look. 

/Kent

Hi @Routapora. 

Were you able to try running through any of the steps I suggested? Are you still seeing any connection issues at all? 

/Kent

Ah, gotcha. Thanks for letting me know. 

One thing that might help would be changing your DNS. The DNS is basically the address book that your device uses to determine its route to its destination. I've seen cases where using a different DNS can help with various issues, and if this is connection-related it might do the trick. 

To update the DNS on your Xbox follow the steps below: 

1. Open up your Xbox Settings and go to Network. 

2. Select Network Settings, then go to Advanced Settings. 

3. Select DNS Settings and choose Manual. 

4. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary. (These are the public Google DNS domains). 

5. Exit the menu, and your Xbox should test your internet connection. 

Let me know how that goes when you ca...

Hey @viphellfire95. 

Was this a Bangalore skin? It might have been one of the skins that was recently disabled due to an issue: 

If it's a different skin let me know. Thanks!

/Kent