EA_Kent

Hey @aRiah09172015, 

You won't see any rewards until the end of the season. You'll have the chance to rank up again in split 2, and at the end of the season you'll get the rewards for the highest rank you reached in either split 1 or split 2. 

Hey all,

Thank you for the reports. 

Are you seeing any of the in-game performance icons popping up before it gives you the error? 

@apexnino23 

The Terms of Service team reviews all appeals that come through. If they reviewed the account and determined the ban won't be lifted then I'm afraid that it will not be unbanned. 

Hi @chaw0n, 

Have you tried repairing the game to see if that helps? 

If you're using Origin you can right-click on Apex Legends in your Library and choose the Repair option when the menu pops up. If you're using Steam try verifying the integrity of the game files to see if that helps. You can find more info on how to verify the file integrity at the Steam Support website. ...

Hi @apexnino23, 

I'm afraid that account bans aren't something we can help with here on Answers HQ. It would be up to the Terms of Service team to review the account and see if the ban can be lifted. 

If you haven't already, please set up a case with them so they can take a look at your account. You can find more info on how to get in touch with them at the EA Help website. 

Hey @Prafferty1861, 

Were you able to try any of the steps mentioned earlier in this thread to see if that helps? 

If you're still getting the same error after that, can you try resetting the password on your EA Account to see if that makes a difference? Sometimes that can do the trick with errors like this. 

You can find more info on how to reset the password at the E...

Thanks for the updates!

If you're still seeing the friend on your friend list, but they're showing as offline, can you try removing and re-adding them to your friends to see if that helps? I've seen a few cases in the past where that can make a difference. 

Hi @DamnBobolobo, 

I'm curious if updating the DNS in Windows would help with this at all. 

You can change the DNS through the Windows TCP/IP settings. For more information on how to get there check out the Microsoft Support website. I usually go with the public Google DNS (Primary DNS: 8.8.8.8; Secondary DNS: 8.8.4.4), but I've also heard that using the publ...

@Jordxn_Wilde 

You're welcome! Thanks for following up and letting me know it helped. 

@Jordxn_Wilde 

Thanks! That's pretty strange. 

When you have the chance can you try resetting the password for your EA Account to see if that makes any difference? I've seen some cases where that can help with issues like this. 

If you need more info on how to update the password check out the EA Help website. Let me know if you're still having the same issue...

Hey all,

Were you able to try any of the suggestions that Execcc posted? Are you still running into the same issues? 

Hey @Jordxn_Wilde, 

Have you noticed any problems with your in-game settings not saving, or is it just the TOS that's coming up? 

@TPAXOMACTEP 

I see, thanks!

Do you remember if you last played before the max level was actually changed? As far as I can remember those packs would have automatically gone out around that time, so if they were never opened they should still be there. 

Hey @NPere3165, 

I'd like to try out some troubleshooting to see if we can help stop these disconnections you've been getting. 

When you have the chance I'd recommend starting out with the basic connectivity steps from the EA Help website to if that helps. If you're still seeing any disconnections after that please let me know. Thank you! 

Hi @Clevergamer098, 

I'd like to try out some troubleshooting to see if we can help with the disconnections you've been seeing. 

When you've got the chance can you try running through the basic connectivity steps from the EA Help website to see if that helps? If you're still seeing any disconnections after that please let me know. Thanks! 

Hey @abc575183221, 

What you're describing sounds like it could be an IP address conflict between the two Xbox consoles on your network. 

When you have the chance can you try setting a static IP address for both consoles to see if that helps? The Port Forward website has some instructions on how you can set a static IP address if you need more info. 

Please let me know how that goes once you've had the chance to give it a shot. Thanks! 

@BlacKnightCLY

Thanks for the update!

I'll pass this along for a look. 

@RNM97003716 

Could you try setting a static IP address on your PS4 to see if that makes any difference? The Port Forward website has instructions on how you can set that up. 

If you're able to give it a try please let me know how if you're still running into any disconnections. Thanks! 

Hey there, 

Those dive trails were intended to be temporary since the start of season 3. There was an issue that was causing them to stick around longer than intended, which was just recently fixed. Since the issue was fixed, the dive trails that were supposed to be temporary will have been removed. 

@RNM97003716 

I appreciate you following up!

How is your PS4 connected to the internet? Is it using wifi, or is it connected with a network cable? If it's using wifi, would it be possible to try connecting it with a network cable to see if that makes any difference?