EA_Kent

Hi @MonteCash23, 

This usually happens because your location is set to a place where Apex Packs can't be sold because of local laws. If you don't live in one of these places, it may be an issue with the location settings on your account. 

I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. You can find more information on how to set up a case with them at the ...

Hi @jcrowe1979, 

This is something we're currently investigating. Thanks for bearing with us while we're looking into this. 

Hi @tootallwilk, 

That is definitely strange. Have you checked to see if there might be any updates for your sound drivers? 

/Kent

Hi @Drewcide, 

Have you had the chance to try repairing the game to see if that helps? 

If you're using Origin you can repair by right-clicking Apex Legends in the game Library and clicking Repair when the menu pops up. If you're using Steam, try verifying the integrity of the game files to see if that helps. You can find more information on how to verify the file integrity at the ...

Hi @D_SP8S, 

Have you been getting any error messages when the game is crashing? If so, what is the full error you've been seeing? 

/Kent

Hey there, 

If you're still having any trouble connecting can we try some troubleshooting to see if we can help get you back online? 

I'd recommend starting off with the basic connection troubleshooting steps from the EA Help website first to see how that goes. If you're still having any trouble connecting after that check out the platform-specific steps as well: 

- ...

@xDarkomantis 

Got it, thanks! 

An update just went out recently that should have helped with that specific issue. Have you still been seeing it happen since yesterday's update? 

@ST4K21 

Thanks for following up!

Have you tried repairing the game to see if that helps? If you're using Origin you can repair by right-clicking on Apex Legends in the Library and clicking Repair when the menu pops up. 

If you're using Steam, try verifying the integrity of the game files to see if that helps. You can find more information on how to verify the file integrity at the ...

Hi @ST4K21, 

Have you been getting any error messages when the game is crashing? If so, what is the full error that you've been seeing? 

/Kent

Hi @jeffry_jam, 

Are you also playing on Xbox? Have you tried the steps I linked above to see if that helps? 

/Kent

@99495106 

Thank you for giving that a try!

Can we run through some connection troubleshooting to see if we can help with the packet loss you've been seeing? A good place to start would be with the basic connection troubleshooting steps...

Hi @Slayer_Ozr, 

If you're still having any trouble connecting can we try running through some troubleshooting to see if we can help get you back online? 

A good place to start would be with the basic connectivity steps from the EA He...

@0090123 

Thank you for the update! I appreciate the additional info. 

/Kent

Hi there!

I've seen some other reports recently saying this can happen if someone in your lobby is changing the default Legend. Does it seem like that could be what's happening in your experience? 

/Kent

Hey @Kawe-kun, 

Have you tried choosing different options when you set up the case? You should have a chat or phone option depending on where you're located. 

/Kent

@SakanaPoro 

Thank you for following up!

Have you had the chance to check and see if there are any updates for your BIOS or CPU drivers? I've seen some cases recently where that can also help with similar issues. 

/Kent

Hi @TheFizzWhiz, 

Please reach out to the EA Help team so they can pull up your account and take a look. They should be able to help get you back up and running. 

For more info on how to set up a case with them check out the EA Help website. The EA Help team also works on ...

Hi @fijsijj, 

If you still aren't seeing those rewards please reach out to the EA Help team so they can take a look. Missing content isn't something we can help with here on Answers HQ, I'm afraid. 

You can find more info on how to set up a case with them at the EA Help website. You can also...

Hey @ShesNuts, 

Have you checked to make sure the audio channels are set up correctly for your PS4? It sounds like it might be trying to output the audio in surround sound, and those channels might not actually be coming through. 

/Kent

Hi @Kawe-kun, 

I'd recommend getting in touch with the EA Help team so they can take a look at your account. I'm afraid this isn't something we can help with here on Answers HQ. 

You can find more information on how to set up a case with them at the EA Help website. You can also speak with ...