EA_Kent

@Memes33453433454 

Thanks for following up and letting me know!

How is your console currently connected to the internet? Does it use a wifi connection, or is it connected with a network cable? If it's using wifi, is it possible to try connecting it with a cable instead? 

@lawsoncole819 

Is Radeon Boost currently active in your Radeon Software? If so, can you try disabling it to see if that helps? 

Hey @PostWillDivide, 

Were you able to try running through the troubleshooting steps I recommended above? Are you still running into the same issues as before? 

@ShesNuts 

Gotcha! What type of headset are you using? 

@Credenz90 

Ah, I see. If you're still not seeing them it would be best to follow up with the EA Help team so they can take another look. I'm afraid that missing content is not something we can help with here on Answers HQ. 

Hi @Credenz90, 

Were you able to speak with the EA Help team about the missing rewards? 

@Coolki8709 

Got it, thanks!

That would be the reason why the progress was lost. When you unlink a platform account it will reset the progress on the account. I'm afraid we don't have a way to recover that progress if that's the case. 

Hey @ChAmUlAaCe, 

Are you also using an AMD video card? Can you share a bit more info on what's happening on your side? 

@WhiteOwllet 

You're welcome! 

@ShesNuts 

Thank you for following up!

Are you running your sound through a headset, or is it going through the TV audio? 

Hi @TK_Buink, 

After deleting the file have you tried repairing the game? Usually that will help with this type of error. 

If you're playing through Origin, you can right-click on Apex Legends and click Repair when the menu pops up. If you're using Steam, try verifying the integrity of the game files to see if that helps. For more information on how to verify file integrity check out the Steam Support website. 

Hi @WhiteOwllet, 

I'm afraid this isn't something we can help with here on Answers HQ. It would be best to reach out to the Terms of Service team so they can take a look at your account. They will need to determine if this can be reversed. 

For more details on how to set up a case with them visit the ...

@TheRealTchoii 

I appreciate you following up!

I looked at the cases you had created with EA Help, and from what I can see it looks like they determined that the Xbox account was previously unlinked from an EA Account before it was connected to the current account. Unfortunately when that happens, the account progress is lost and we don't have a way of recovering it. The only way to recover that progress would be to link the account to the original EA Account from which it was unlinked. 

I'm afraid we don't have a way to help with account issues directly here on Answers HQ. If you'd like to see ...

@SolidArt421 

Thanks for giving it a shot!

Can we also try updating the DNS in Windows to see if that helps? I've seen some cases in the past where that can make a difference. 

You can update the DNS through the Windows TCP/IP Settings. For more info on how to get there check out the ...

@tootallwilk 

Thanks for following up! Were you able to check for any updates to your motherboard? Are you still running into any volume issues? 

Hi @Randellroy, 

Which platform are you playing on? 

@D_SP8S 

It sounds like you've run through some pretty extensive troubleshooting already. If everything you've tried so far hasn't helped, it could be a hardware issue. I'd recommend getting in touch with the Xbox Support team to see if they have any advice on further troubleshooting. 

You can find more info on how to reach them at the Xbox Support website. 

Hi @SolidArt421, 

Can we try out some troubleshooting to see if we can help stop the error messages you've been seeing? 

When you have the chance I'd recommend starting off with the basic connection steps from the EA Help website. If...

Hey @TheRealTchoii, 

Did you unlink your Xbox gamertag from a different EA Account before this happened? 

/Kent

Hi @PapaGarf16, 

This looks like what happens when you live in a location where Apex Packs can't be sold because of local laws. 

If you don't live in a place like this, then it could be an issue with the location settings on your account. I'd recommend getting in touch with the EA Help team so they can take a look at your account. You can find more information on how to set up a case with them at the ...