EA_Kent

Hi @AeroLeha, 

If you still aren't seeing the rewards on your account please reach out to the EA Help team so they can take a look. I'm afraid that missing items aren't something we can help with here on Answers HQ. 

For more information on how to set up a case with them check out the EA Help w...

Hi @Stoozyluvsu, 

Have you checked to see if there are any updates available for your BIOS? I've seen some cases where that can help with DXGI errors like this. 

If you're able to give that a shot please let me know if you're still running into the same error. Thanks!

Hi @Pikkaa_Chew, 

Sometimes that can happen if you're in a location where Apex Coins can't be sold due to local laws. Have you changed the location on your account? If so, you may need to revert the change in order to purchase Coins. 

Hey @Wayeah_ss, 

Which platform are you playing on? What sort of troubleshooting steps have you already tried so far since this started happening? 

Hey @StopAsianHatee, 

Did this happen after you unlinked your platform account from your EA Account? If so, you would need to relink it with the original EA Account to restore your progress. 

For more information check out the EA Help website. 

@2Peaceonyou2 

Have you been seeing any of the in-game performance icons popping up around the time this is happening? 

@ELJANPLAYZ 

Thanks for letting me know! 

@P290DarkSpear 

Nice, that's good to hear! Thanks for following up and letting me know. 

@ShesNuts 

Does your version have the 7.1 channel button on the inline controls? If so, can you try disabling that if it's currently active? I am curious if that would make a difference. 

@Memes33453433454 

Got it, thanks!

Another thing that could help is setting a static IP address for your PlayStation. I've seen some cases where an IP address conflict can cause similar issues, so I am curious if that would make a difference here. 

The Port Forward website has some instructions on how you can set up a static IP. If you're able to give that a shot please let me know how it goes. Thanks!

Hi @Pezolution, 

Have you been getting any error messages when the game crashes? If so, what is the full error that you're seeing? 

@xDarkomantis 

Good to know! Thanks for following up. 

Hi @dasherspeed, 

If you haven't already please reach out to the EA Help team so they can take a look at your account. The links in my post above should help you get in touch with them. 

@P290DarkSpear 

Thanks for following up!

Can we also try updating the DNS on your PlayStation to see if that helps? I've seen some cases where that can make a difference as well. You can change the DNS using the following steps: 

1. Open the PS4 Settings and go to Network 
2. Select Set Up Internet Connection 
3. Choose Wi-Fi or LAN Cable depending on how your console is connected to the internet 
4. Select Custom 
5. Choose Automatic u...

Hey @jbeeBlue, 

Have you tried starting up your PC in a Clean Boot to see if that helps? Sometimes other software running in the background can cause this error, and a Clean Boot may help narrow it down. 

You can find more information on how to set up a Clean Boot at the ...

Gotcha, thanks!

Can we try out some troubleshooting to see if we can help stop this error? 

When you've got a chance I'd recommend starting off with the basic connection troubleshooting first to see if that helps. If it keeps happening after that check out the platform-specific steps as well: 

- ...

@ShesNuts 

Got it, thanks! Do you have it running through the inline controls attachment for the headphones, or is it just going straight through? 

Hi @P290DarkSpear. 

Let's try running through some troubleshooting to see if we can help with the connection errors you've been seeing. 

When you have the chance I'd recommend starting with the basic connectivity troubleshooting steps ...

Hey @MooseMelnyk, 

Just to make sure I understand, is it giving you the same error no matter who you search, or does it only come up when you're trying to find your cousin? 

@Memes33453433454 

Thanks for following up and letting me know!

How is your console currently connected to the internet? Does it use a wifi connection, or is it connected with a network cable? If it's using wifi, is it possible to try connecting it with a cable instead?