EA_Kent

Hi @SakanaPoro, 

Have you checked to see if there are any updates available for your NVIDIA drivers? You can find more info on how to check at the EA Help website. 

Let me know how that goes once you're able to have a look. Thanks!

Hi @kupaBft, 

If you follow the file path in that error message it should lead you to that specific .rpak file. If you can find it, try renaming the file, then verify the file integrity for Apex Legends in Steam. 

Let me know if you're still getting the same error message after that. Thank...

Hi @iamanoob4sure, 

In some cases this can happen because of the location settings on your Steam account. I'd recommend getting in touch with the Steam Support team to see if they can help make sure your account is set to the ...

Hi @Rafarel, 

Have you already tried repairing Apex Legends to see if that helps? 

If you're using Origin you can repair the game by right-clicking on Apex Legends in your Library and clicking the Repair option when the menu pops up. If you're using Steam try verifying the integrity of the game files to see if that helps. You can find more info on how to verify the file integrity at the ...

Hey everyone, 

Thanks for the reports on this. We'll pass this along for a look. 

/Kent

Hi @tool_foolish, 

Have you checked to see if there are any updates for your graphics drivers? I've seen a few similar reports recently, and usually a driver update will fix this. 

You can find more information on how to update your drivers at the ...

Hi @jpawin, 

We were seeing some issues earlier today that were preventing many people from logging in, but those should be fixed now. 

If you're still having any problems connecting please let me know. Thanks!

/Kent

Hey @Dufferfilch, 

It sounds like the account may have been accessed by someone else while you were not playing. If you haven't already please contact the EA Help team so they can help secure the account. 

You can find more details on how to set up a case with them at the EA Help website. 

/Kent

Hi @CH3CKMEHOUT, 

Have you tried logging in again recently? We were seeing some connection issues earlier today, but things should be improving now. 

Let me know if you're still having any trouble connecting. Thanks!

/Kent

Hey @voidmother, 

We're aware of the disconnection issues that many people are seeing right now. We're currently investigating. 

Thanks for your patience on this. 

/Kent

Hey @MyR99BeamsYou, 

When you've got the chance can you check and see if you have any updates for your graphics drivers? I've seen a few reports of the same issue on AMD video cards, and usually a driver update will fix it. 

You can find more details on how to update the drivers at the ...

@RiverGoblinGod 

Got it, thanks!

I've seen this happen myself. Usually it happens if I try to queue immediately after getting back to the lobby. If you give it some time before you try queueing again it might help stop this from happening. 

/Kent

@Fbggtrans-lucent 

I'm afraid I can really only recommend that you keep playing. After some time it will sync the ranks back up, but there isn't another workaround unfortunately. 

/Kent

@VPrinceMusic 

Thank you for letting me know! 

/Kent

Hi @Fbggtrans-lucent, 

This happens sometimes whenever there's a rank reset. If you play a few ranked matches solo it should force the ranks in the lobby to sync back up. 

/Kent

Hey @ShelliePB32, 

Have you tested any other controllers to see if the same issue still happens? I've seen similar reports in the past, and it almost always comes down to an issue with the controller. 

/Kent

Hey there, 

Thanks for the report on this. We're aware of the issues that many people are seeing with high CPU usage, and we've been passing this information along. 

There are a handful of workarounds that some people have said are helping with this. Since you're using an NVIDIA GPU can you give this a shot to see if it helps? Start up GeForce Experience and make sure your drivers are up to date. Afterward try launching Apex Legends through GeForce Experience and see if the same issue still happens. 

/Kent

Hey @cosmic_goldo, 

Were you able to try running through the steps I suggested in this thread? Is it still giving you the same error message after that? 

/Kent

@VPrinceMusic 

Would it be possible to try connecting with a network cable instead of wifi to see if that makes a difference? That way we can eliminate any possible wifi issues as a cause for the high ping. 

/Kent

Hi @RiverGoblinGod, 

Thank you for following up!

Is this happening when you return to the lobby after playing a match, or does it happen even on the first match you try playing after you group up? 

/Kent