EA_Kent

Hi @Tylor1702, 

Do you have login verification currently enabled on your account? I've seen some similar cases where this can happen when login verification is active. 

If you're comfortable with it you can try temporarily disabling login verification to see if you're able to log into the EA Account in Apex Legends. If it works, you can then reactivate login verification and you should be good to go. Just to be extra safe it might be a good idea to change the EA Account password before disabling login verification, if you decide to give that a try. You can find more information on how to reset the password on the ...

Hey @Trylobitz, 

Have you had the chance to try repairing or reinstalling Easy Anti-Cheat to see if that helps at all? You can find more information on how to do that over at the EAC website. Please let me know how that goes once you've had the ch...

Hey @Trylobitz, 

Have you had the chance to try repairing or reinstalling Easy Anti-Cheat to see if that helps at all? You can find more information on how to do that over at the EAC website. Please let me know how that goes once you've had the ch...

@juhpv2oigkkn 

Thanks for giving it a shot!

Can we also try setting a different DNS on your PlayStation to see if that helps? Sometimes changing the DNS can also help with similar issues. You can change the DNS using the following steps: 

1. Open the PS4 Settings and go to Network 
2. Select Set Up Internet Connection 
3. Choose Wi-Fi or LAN ...

@Shinku25 

Got it, thanks!

I've seen some similar reports of this happening on the Nintendo Switch. We've been gathering up reports over at this thread: 

http...

@Icy-1678-, 

Thanks for following up!

Can you try setting a static IP on your PlayStation to see if that helps at all? The Port Forward website has step-by-step instructions on how to set this up. Once you've had the chance to give this a try please let me know if you're still running into the same issues. 

Thanks again, 

/Ke...

@juhpv2oigkkn 

Thanks for following up!

How is your PS4 currently connected to the internet? Is it using wifi, or is it connected with a LAN cable? If it's using wifi would it be possible to try using a cable instead to test and see if that makes a difference? 

/Kent

Hey @Icy-1678-, 

I'd like to try out some troubleshooting to see if we can help fix this here. 

First can you try running through the basic connectivity troubleshooting steps from the EA Help website to see how that goes? If you're sti...

Hey @Uhroboros, 

What you're describing sounds like it could be more of a connectivity issue than actual FPS drops. Can we try running through some connection troubleshooting to see if that helps? 

When you have the chance I'd recommend starting off with the ...

Hi @oIPewPewIo, 

I'm afraid we don't have a way of granting skins from events once they've ended. The Apex Legends team has said in the past that limited time skins may come back in the future, so there's a chance that skin might show up again at a later date. 

/Kent

Hi @frank471, 

That error code can sometimes point to issues with Easy Anti-Cheat. When you've got the chance can you try repairing or reinstalling EAC to see if that helps? You can find more information on how to do so over at the Easy Anti-Cheat website. 

Please let me know how that goes once you've had the chance to give it a shot. Thanks!

/K...

@IShoot4FunX4 

No worries! Thanks for following up and letting me know. I'm glad to hear it's working now. 

/Kent

@iliszn 

Thank you for following up!

When you have the chance can you try running a UOTrace on your PC? This will give us a more detailed look at the connection between your home network and the servers, so if there's anything happening along the way we might be able to spot it. 

You can find more information on how to run the test over at the ...

@Shinku25 

Thanks for the update!

Which platform are you playing on? 

/Kent

Hi @juhpv2oigkkn, 

Lag is definitely a pretty annoying thing to deal with. Would you mind if we try out some connection troubleshooting to see if we can help stop it from happening? 

When you have the chance please try running through the ...

@Shinku25 

How's it going now? Are you still having any trouble? 

/Kent

Hi @WattoAsaur, 

Can we try out some troubleshooting to see if we can help get you back up and running? When you have the chance please try running through the basic connectivity troubleshooting from the EA Help website first to see if that helps. 

...

Hi @R3ckl3ssF1r3, 

Have you had the chance to try starting up your PC in a Clean Boot since this started happening? If there's anything else running that might be related to the FPS issues that could help narrow it down. 

For more details on how to set up a Clean Boot check out the ...

Hi @Shinku25, 

This happens sometimes when there's a rank reset. Usually it will fix itself after you play a few ranked matches. Try playing some ranked games, and it should sync back up in the lobby. 

/Kent

@iliszn 

I appreciate that. Keep me updated on how it goes, if you can. 

/Kent