EA_Kent

Hey @BGursky59, 

Sorry about that. We can't help with missing content here, so it sounds like you might have been sent here by mistake. 

/Kent

Hi @arosa-gti, 

We should try out some troubleshooting to see if we can help stop the Invalid Token errors you've been seeing. A good place to start off would be with the basic connectivity steps from the EA Help website. 

If you're still ...

@Azano4 

Got it, thanks! If you had the game installed previously on a different HDD before switching the drives, I'm curious if there might be something left over in the registry that's causing issues. You can try running something like CCleaner to see if that helps, but keep in mind it would be at your own risk. 

If that's something you're interested in trying check out the ...

Hey @dragold227, 

Did you use the option to synchronize the system time over the internet, or did you manually enter the date & time? If you manually set it, can you try using the option to sync it via the internet to see if that helps? 

/Kent

Hi @Azano4, 

Have you ever had Apex Legends installed on your PC in the past, or is this the first time you've ever tried installing the game? 

/Kent

Hey @BGursky59, 

When you've got the chance I'd recommend getting in touch with the EA Help team so they can take a look at your account. I'm afraid that missing content isn't something we have the ability to investigate here on Answers HQ. 

You can find more details on how to set up a case with the team over at the ...

Hi @PurpleScottish, 

Let's take a look and see if we can help get you back online. There are some steps we can try which may help with the issues you're seeing. When you have the chance I'd recommend starting off with the basic connectivity troublesh...

Hi @dragold227, 

Were you able to check and make sure your Switch console is set to the correct date and time? That should help with the Code 100 error.

/Kent

Hi @Praetor_Pavel, 

I appreciate it! Thanks for the additional information. Have you ever made any changes to your page file settings in Windows? Sometimes changing those settings can lead to weird issues with Apex Legends as well. 

/Kent

@kinarugu00_zip 

I see, thank you!

Do you play on PC? If so, have you tried repairing the game to see if that helps? If you use Origin you can repair by right-clicking on Apex Legends in the Origin Library and choosing the Repair option from the menu. 

If you use Steam please try verifying the integrity of the game files. For more information on how to verify the files visit the ...

Hello @kinarugu00_zip, 

Did you see any error messages when the game crashed? If so, can you share the full error message that you received? 

/Kent

@tomterfick12, 

I appreciate you giving that a try. Do you have more than one PS4 connected to the same network? If so, can you try setting a static IP address on your console to see if that helps as well? I've seen some cases where IP address conflicts on the network can cause similar issues. 

You can find more information on how to set up a static IP address over at the ...

Hi @ThinkYuBFGTBU,  

Let's take a look and see what we can do. Are there any other consoles connecting to the same network as your Switch? 

/Kent

Hey @PickMeUpLifeline, 

I'm sorry to hear that, but it sounds like you were sent here incorrectly. Issues like this aren't something we can tackle on Answers HQ. Please try following up with the EA Help team when you can and see if they can take another look. 

In the meantime I'll see what I can do to help stop situations like this from happening again in the future. 

/Kent

@AiT0Rz 

Sure thing! If it's still just refusing to let you get past training please let me know. 

/Kent

Hi @AiT0Rz, 

I spoke with someone else recently who was having a similar issue. It made them play through the training a few times, but then it eventually allowed them to queue up for a regular match. For now, my best recommendation is to keep trying and hopefully it will let you play normally after a bit. 

/Kent

Hi @BrentoXP, 

When you have the chance please reach out to the EA Help team so they can pull up your account and take a look. That's something they should be able to help out with. 

For more information on how to set up a case with them check out the EA Help website. If you prefer you can also ...

Hi everyone,

Thanks for the reports!

The Apex Legends team is currently investigating some issues with the no-fill options. Thanks for your patience while it's under investigation. 

/Kent

@tomterfick12 

Ah, I see what you mean now. Thanks!

Can we try setting a different DNS on your PS4 to see if that helps with this error? In some cases using a different DNS can help with issues like this. You can update the DNS on your console using the steps below: 

1. Open the PS4 Settings and go to Network 
2. Select Set Up Internet Connection 
3. Choose Wi-Fi or...

@Spymth 

You're welcome! Happy to help. 

/Kent