EA_Kent

Hey @Spymth. 

Have you checked your hardware temperatures to make sure your CPU and GPU aren't getting too hot? What you're describing sounds like throttling, which can happen when your PC temperatures get too high. 

/Kent

Hi @nataliadcc, 

I wonder if the connection to the game is actually dropping when this happens. Can we try out some connection troubleshooting to see if that helps at all? When you've got a chance I'd recommend starting off with the basic con...

Hi @tomterfick12, 

Can we try out a few things to see if we can help get past this error you've been seeing? When you have the chance I'd recommend starting off with the basic connectivity troubleshooting steps to see how that goes firs...

@BabywithaShotgun 

Thanks for following up. That's good to know. 

/Kent

Hey @LorRussdawg, 

If you haven't already please reach out to the Terms of Service team so they can pull up your account and take a look. I'm afraid that we don't have the ability to assist with account bans on Answers HQ.

You can find more information on how to create a case with them over at the ...

@TheMahn4440 

Got it, thanks! I'm curious if there might be something else running on the PC that's preventing Apex Legends from starting. When you have the chance can you try setting up a Clean Boot to test and see if that helps at all? That way if there's something else running that could be preventing the launch we may be able to bypass it. 

For more information on how to set one up check out the ...

@KS_Timyijo 

Got it, thanks! When you have the chance would you mind verifying the integrity of the game files in Steam to see if that helps? For more information on how to verify the files check out the Steam Support website. 

Once you've had the chance to give it a try please let me k...

Hey there,

If you're running into lag and high ping issues we should try a few things to see if we can help fix that. When you have the chance can you try running through the basic connectivity steps from the EA Help website? Those can help with a lot of common issues, so it's a good place to start. 

If you're still having any problems after that check out the platform-specific steps as well: 

- ...

@ThorJuerYT 

Thanks for letting us know! 

/Kent

@TheBloodyDay 

Thanks for following up! If it starts happening again feel free to let me know, and we can try some other troubleshooting to see if we can help fix the issue. 

/Kent

@SizzlinSuitor 

Thanks for giving it a shot. What is the full error message you've been getting? Would you be able to share a screenshot of what you're seeing? 

/Kent

@TheRebelKyle 

Gotcha, thanks! Are you currently using a VPN or anything at the moment? If so, can you try disconnecting it to see if that makes a difference at all? I know sometimes that can cause issues with the in-game store. 

Let me know if that makes any difference for you. Thanks again!

/Kent

Hey @VeryTroubled, 

Can we try running through some connectivity troubleshooting to see if we can help with the connection errors you've been seeing? A good place to start off would be with the basic connectivity steps from the EA Help ...

Hi @zombierap55, 

I'm sorry, but missing content isn't something we can investigate here on Answers HQ. I can only recommend getting in touch with the EA Help team so they can take a look. 

You can find more details on how to set up a case with them on the EA Help website. You can also s...

Hey @TheRebelKyle, 

Are you just not seeing the option to make a purchase in-game at all? If you go to the Steam store page for Apex Legends are you seeing any options to purchase anything there? 

/Kent

@SizzlinSuitor 

Much appreciated! Were you able to try starting up your PC in a Clean Boot to see if that makes any difference at all? If there's anything else running which could be interfering with EAC that may help to get around it. 

For more information on how to set up a Clean Boot check out the ...

@TheMahn4440 

Got it, thanks! What else have you been able to try in particular? I just want to make sure we can avoid repeating any steps if we don't need to. 

Also, would you mind sharing a DxDiag when you have the chance? You can find more details on how to pull one up over at the ...

Hey @braves1991, 

Normally the coins should come through with the other items in the bundle. Unfortunately missing content isn't something we would be able to investigate through Answers HQ. I think it would be best to follow up with the EA Help team to see if there's any way they can help get the coins added to your account. 

You can find more information on how to set up a case with them over at the ...

Hi @TheBloodyDay, 

Would you mind if we try running through some connection troubleshooting to see if we can help with the lag issues you've been having? When you have the chance I'd recommend starting off with the basic connectivity troubleshooting steps first to see how that goes. 

If you're still having any trouble afterward check out the platform-specific steps as w...

@Raton_CZ 

Thanks for following up and letting me know! 

/Kent