EA_Kent

@TonOncleSaBol 

You're welcome! Thanks for letting me know it helped. 

/Kent

Hey @TonOncleSaBol, 

When you have the chance please check and make sure that your Nintendo Switch is set to the correct date and time in the system settings. I've seen some cases where having the wrong date or time on the console can cause this error. 

Let me know if you're still running into the same error message after that. Thanks!

/Kent

Hey @NRG_British, 

It can vary depending on where the purchase was made, but usually the EA Help team will need to verify proof of purchase with you and then add the missing coins. They'll request specific information and screenshots in order to facilitate this. If they were unable to verify proof of purchase with you then they wouldn't be able to add the content. 

Also, purchases made from some retailers can't be supported in this way. In those cases the best thing to do would be to reach out to the retailer where you made the purchase to see if they can assist with refunding the purchase or offering a repl...

@tomterfick12 

Hmm, gotcha. It is weird that it would only happen if you're the party leader. Does it happen when you're grouped up with particular people, or is it just any time you're in a party regardless? 

/Kent

@NRQ_ShadowCrow 

You're welcome! 

/Kent

@JethroMcBear89 

Gotcha, thanks! If it's only happening when you're playing without headphones I'm wondering if it might be an issue with audio settings. It sounds like the chat audio might be going out on a channel that wouldn't be coming through your TV speakers. 

Have you checked your console's audio settings to see if it's set up to match your speaker configuration? If it's putting out audio to channels that don't actually have any speakers to go through that might be why you can't hear certain things. 

/Kent

Hey @xiOpiye420, 

Were you able to try rolling back to an earlier driver to see if that makes a difference for you? 

/Kent

@TheMahn4440 

Thanks for giving it a shot! 

Do you have Valorant installed on your PC at the moment? I've seen some cases where issues like this can happen when Vanguard, the anti-cheat for that game, is installed alongside Easy Anti-Cheat. If you do have Vanguard on this PC can you try removing it to test and see if that makes a difference? 

/Kent

@Lygerk_p 

Got it, thanks!

The slo-mo server issues are something the Apex Legends team has been investigating since Season 8 went live. They added it to the Apex Tracker, so that...

Hey @nataliadcc, 

I appreciate you giving that a try!

What happens if you try setting a different DNS on your PlayStation? I've seen some cases where that can help with similar issues. To update the DNS follow the steps below: 

1. Open the PS4 Settings and go to Network

2. Select Set Up Internet Connection

3. Choose Wi-Fi or LAN Cable depending on how your console is connected to the internet

4. Select Custom

5. Choose Automatic under IP A...

Thanks for giving that a shot!

I know this is outside of the norm for the usual troubleshooting, but do you have an old GPU stashed away? If so, I'd be curious to see if this same issue happens with a different video card installed. Obviously that's a bit of an ordeal, and I'd really only recommend it if you're comfortable giving it a shot. 

If you're comfortable with that it's something that might be worth a try to test and see if the same issue still happens. 

/Kent

Hi @NRQ_ShadowCrow, 

This is an issue the Apex Legends team has been investigating since Season 8 started. I'm afraid I don't have any details on when this might be fixed, but it was added to the A...

Hey @JethroMcBear89, 

Is this happening when you're grouped up with people on other platforms, or is the same thing happening every game regardless of who you're grouped with? 

/Kent

Hi @Kat_atonical, 

There are some other things we can try that can help with issues like this. A good place to start out would be with the basic connectivity steps from the EA Help website. 

Those steps can tackle some of the more common issues we see, but if it's still giving you trouble afterward check out the ...

Hey @Lygerk_p, 

What sort of connection issues have you been seeing? Can you share a bit more information on what's been happening? 

/Kent

Hi @Praetor_Pavel, 

Have you tried rolling back to an earlier NVIDIA driver to test and see if that makes any difference at all? I've spoken with a few people who were having similar issues, and in some cases using a previous driver can help with the hitching/stuttering issues. 

If that's something you can try out please let me know how it goes. Thanks!

/Kent

@KS_Timyijo 

Thank you for giving that a try as well. What happens if you set up a new Admin User in Windows and use that account to launch Apex Legends? I'm curious if that would make any difference with the game settings not saving. 

For more information on how to create a new Admin user in Windows check out the ...

Hey all,

Thanks for the information! You've definitely run through some pretty extensive troubleshooting leading up to this. @Ginger_PC I know you mentioned you already reinstalled Windows, but there is something else I'd like to test to see if it helps. 

What happens if you try launching Apex Legends through a different Admin user in Windows? For more information on how to set up a new Admin user account check out the ...

Hey @Spymth. 

Have you checked your hardware temperatures to make sure your CPU and GPU aren't getting too hot? What you're describing sounds like throttling, which can happen when your PC temperatures get too high. 

/Kent

Hi @nataliadcc, 

I wonder if the connection to the game is actually dropping when this happens. Can we try out some connection troubleshooting to see if that helps at all? When you've got a chance I'd recommend starting off with the basic con...