EA_Kent

Hey @MQCH0, 

There are some other troubleshooting steps we can try which may help with this. 

A good place to begin would be with the basic and ...

Hi @Exile400, 

Let's try running through some troubleshooting to see if we can help out with the freezing issues you've been seeing. 

From what you're describing it sounds like the connection to the game is getting dropped somewhere. A good place to start out would be with the basic and ...

@storm_Gone1 

That's definitely weird. Are you running the game through Origin or Steam? 

Hey @beastman115935, 

I appreciate you following up and letting me know! Give me a shout if anything changes. 

Hey @silentabduction, 

Which platform do you play on? 

Hey @FeistyFlamex, 

Apologies for the delayed response on this. 

If you're still running into the same stuttering, can we try out a few things to see if we can help fix it? A good place to start out would be with the basic and ...

Hey @beastman115935, 

Which platform are you playing on? 

Hey @SaucyBoyFin, 

Apologies for the late reply on this. 

Did you also try flushing your DNS to see if that makes any difference? I've seen a few people mention recently that it's helped with some similar issues. You can flush the DNS using the steps below: 

1. Press the Windows key + R to open the Run command. 

2. Type CMD in the field and click OK to open the Command Prompt

3. Type in the command ipconfig /flushdns and press Enter

Let me know if you're still getting the same issues afterwar...

@randi1718_2 

Thank you! I appreciate the info. 

That's definitely weird. Are you seeing any of the in-game performance icons popping up when this starts happening? 

@braddahbrett 

That's definitely weird. 

Do you have any other devices connected to your Xbox? If so, can you try disconnecting them all to test and see if that makes any difference? 

Since this is an old post that was inactive for a couple years I am going to lock it to prevent further necro-posting. 

If you need some help with a similar issue please feel free to create a new thread, and we can take a look. Thanks! 

@kimma1993 

Thanks for confirming! 

Since this is an older thread that was inactive for a pretty long time, I am going to lock it to prevent further necro-posting. 

If you need some help with missing content please reach out to the EA Help team so they can take a look. You can find more info on how to set up a case with the team at the EA Help website. You can also speak with them over ...

@MissssRooty 

Did you ever unlink any platform accounts from your EA Account before you noticed the missing content? 

@randi1718_2 

Can you share a bit more info on exactly what you're seeing? Does it seem like the game itself is lagging, or is it only your movement that is slowing down? 

Thanks for the updates!

When you have the chance could we try setting a different DNS on your PS4 to test and see if that makes any difference? You can change the DNS using the steps below: 

1. Open the PS4 Settings and go to Network 
2. Select Set Up Internet Connection 
3. Choose Wi-Fi or LAN Cable depending on how your console is connected to the internet 
4. Select Custom 
5. Choose Automatic under IP Address Settings 
6. Choose Do Not Specify...

@JochenVsp 

You should be able to see it at the main title screen. At the bottom there will be an option to select a different datacenter. 

Hey @cordova0715, 

Can you let me know which platform you're playing on? 

@JochenVsp 

I appreciate you giving it a try. 

Which datacenter are you normally connecting to? Have you tried switching to any others to test and see if that makes any difference? 

Hey @LoganGaming01, 

That's definitely weird. 

What happens if you start up your PC in a Clean Boot before you launch Apex Legends? I'm curious if that would have any effect on the audio issues. 

You can find more info on how to set one up at the ...