EA_Kent

@Faayyde 

Hmm, gotcha. If it starts happening again can you let me know? 

/Kent

@Faayyde 

Hmm, gotcha. If it starts happening again can you let me know? 

/Kent

@Cactus_Ducc 

No worries, thanks for following up! Have you had a chance to try setting a different DNS in Windows to see if that helps at all? I've seen cases in the past where using a different DNS can make a difference with issues like this. 

You can update your DNS through the Windows TCP/IP Settings. For more information on how to get there check out the ...

@NoHow666 

Got it, thanks. I'll pass this along for a look. 

/Kent

@jluna89s 

Got it, thanks! I appreciate the additional details. I know the team has been looking into various audio issues for some time, and it sounds like this is most likely related. 

/Kent

Hey @NoHow666, 

Do you know if that particular player has been playing Apex Legends on any other platforms using the same EA Account? 

/Kent

Thank you for the report and the video clip!

/Kent

Hi @FreeHamburger16,

Thank you for the report! We've passed this along to the team for investigation. 

/Kent

Hey @jluna89s, 

We've been getting reports of similar audio issues for a while. Is this something that happens consistently under the same circumstances? 

/Kent

Hi @CoolGuyHami, 

Are you trying to transfer your account progress from PS4 to PC? I'm afraid that isn't possible. There is no cross-platform progression for Apex Legends. If you start playing on PC you would be playing on a fresh account. 

/Kent

@TheOneTrueWizard, 

Have you tried verifying the integrity of the game files for Apex Legends in Steam to see if that makes any difference at all? For more info on how to verify the files check out the Steam Support website. 

Let me know how that goes when you've got the chance. T...

@TheOneTrueWizard, 

Have you tried verifying the integrity of the game files for Apex Legends in Steam to see if that makes any difference at all? For more info on how to verify the files check out the Steam Support website. 

Let me know how that goes when you've got the chance. T...

Hey @Graham_Crackrs, 

Thanks for following up! That UO trace looks solid. There's no measurable packet loss, and the ping doesn't look out of the ordinary. Have you tried setting a different DNS in Windows to see if that makes any difference at all? 

You can update the DNS through the Windows TCP/IP Settings. For more info on how to get there check out the ...

@1miszuki 

You can find more details on how to set up a case with the phone support team over at the EA Help website. Keep in mind, they will also most likely have to defer this to the Terms of Service team as well. 

/Kent

Hey @TheShadowboy1, 

Have you tried repairing the game to see if that helps at all? If there's a problem with the textures that might help to fix it. If you're playing through Origin you can right-click Apex Legends in your game Library, and you'll see a Repair option when the menu pops up. 

If you're using Steam try verifying the integrity of the game data to see if that helps. You can find more info on how to verify it over at the ...

Hi @1miszuki, 

Account bans are not something we can investigate here on Answers HQ. The Terms of Service team would need to review your account and determine if the ban can be overturned. If you've already submitted a case to the TOS team that's all you need to do right now. They will follow up with you via email as soon as they can. 

/Kent

@Faayyde 

I don't think I've seen this message myself. EAC refers to Easy Anti-Cheat, so I'm guessing it means that it's trying to launch EAC alongside Apex Legends. You've been playing Apex Legends before now without any issues? 

/Kent

@Faayyde 

I don't think I've seen this message myself. EAC refers to Easy Anti-Cheat, so I'm guessing it means that it's trying to launch EAC alongside Apex Legends. You've been playing Apex Legends before now without any issues? 

/Kent

@AliceMurray666 

Thanks for letting me know! I'm glad to hear you were able to get it working. 

/Kent

@ThePerfectAnswer

Ah, I see! Thanks for following up to let me know. I'm glad you were able to figure out what was happening. 

/Kent