EA_Kent

@TwoDCubeee 

Good to know. Thanks for following up!

/Kent

Hi there, 

From what you're describing I am wondering if this might be connection-related. Can we try out some connectivity troubleshooting to see if that helps? A good place to start off would be with the basic connectivity steps from the EA Help website. 

If you're still seeing any issues with the game loading or lagging after that check out the platform-specific steps as well: 

- ...

Hi @WizardTizzle, 

Would you mind if we try running through some connectivity troubleshooting to see if we can help stop this from happening? A good place to start off would be with the basic connectivity steps from the EA Help website. 

@YoungBoiMohammed 

How did it go? Are you still seeing any error messages? 

/Kent

@BaYaMhijau-xd 

Thank you for following up! Have you had the chance to try starting up your PC in a Clean Boot to see if that makes any difference at all? If there is something else running that might be interfering that may help get around it. 

For more details on how to set one up check out the ...

@Graham_Crackrs 

Got it, thanks for following up. I'll pass this along for a look. 

/Kent

@GreyTeam-17 

Are these friends who are also playing on Steam, or do they play on different platforms? 

/Kent

@Ttorify 

Thank you for following up and letting me know! 

/Kent

@alyleaf_bs 

Nice, thanks for letting me know you got it fixed! I'm glad to hear it. 

/Kent

Hi @YoungBoiMohammed, 

Have you had a chance to try repairing or reinstalling Easy Anti-Cheat to see if that helps at all? For more information on how to do so check out the Easy Anti-Cheat website. 

Please let me know how i...

Hey @Nqkic, 

I saw some similar reports yesterday, and repairing the game fixed it for most of the people I was seeing. When you have the chance please give it a shot and see if it helps. If you're still running into any crashing issues afterward please let me know. 

Thanks!

/Kent

Hi @plsalchme, 

I'm afraid there is no cross-platform progression in Apex Legends. Your progress and items are unique to each platform, so if you start playing on PC it would be a new account. Your Xbox progress would not transfer. 

/Kent

Hi @bryankk14, 

There are some things we can try which might help with the errors you've been seeing. A good place to start off would be with the basic connectivity steps over at the EA Help website. Those can tackle a lot of the most common issues we see, but if you're still having trouble afterward check out the platform-specific steps as well: 

- ...

Hey @ChickingYT, 

If you haven't already can you try starting up your PC in a Clean Boot to see if that makes any difference at all? I'm curious if there might be something else running that's related to this issue, and a Clean Boot may help get around it if that's the case. 

For more details on how to set one up check out the ...

Hey @ChickingYT, 

If you haven't already can you try starting up your PC in a Clean Boot to see if that makes any difference at all? I'm curious if there might be something else running that's related to this issue, and a Clean Boot may help get around it if that's the case. 

For more details on how to set one up check out the ...

Hey @BaYaMhijau-xd, 

I appreciate the info!

Have you had a chance to try setting a different DNS in Windows to see if that makes any difference at all? I've seen some cases in the past where using a different DNS can help with similar issues. 

You can update the DNS through the Windows TCP/IP Settings. If you choose the Manual option you can enter a DNS of your own choosing. You can find more information on how to get there over at the ...

@alyleaf_bs 

Thanks for giving that a shot. 

What happens if you start your PC in a Clean Boot before you launch Apex Legends? I'm curious if there might be something else interfering, and that may help get around it if that's the case. 

You can find more details on how to set up a Clean Boot at the ...

Hi @sandythenarwhal7, 

I'm afraid there is no cross-platform progression for Apex Legends. Your progress would be separate for each platform. 

/Kent

Hey @stoprasism1, 

I'm sorry, but account bans are not something we can investigate here on Answers HQ. The Terms of Service team would need to determine if the account ban can be overturned. If you've already contacted them that's all you need to do right now. They will follow up with you via email as soon as possible. 

The TOS team reviews appeals like this on a per-case basis, so the length of an investigation can take some time depending on how many cases they are working through. Unfortunately I don't have any way to see exactly how long an investigation may take, but please watch your email for their reply.