EA_Kent

@EzElliott 

Thanks for following up! I'm glad to hear you were able to figure out what was happening. I appreciate you sharing this. 

/Kent

Hi @LeVinRouge1, 

The Terms of Service team investigates appeals like this on a case-by-case basis, so I'm afraid it can take some time to complete an investigation. Unfortunately we don't have the ability to see exactly how long it may take, but the Terms of Service team will follow up with you via email as soon as they can. 

/Kent

@labellebri835 

Thanks for letting me know! I'm glad to hear it helped. 

/Kent

Hi @PixelatedFoetus, 

I'm afraid that missing content isn't something we can look into over Answers HQ. Please reach out to the EA Help team so they can pull up your account and take a look. For more details on how to create a case with them check out the EA Help website. 

If you pre...

Hey @gfrost7, 

You can use the same EA Account on multiple platforms, but Apex Legends doesn't have cross-platform progression. I'm afraid your progress won't carry over from one platform to another. 

/Kent

Hi @DarkThunder2579, 

Are you still seeing the same thing when you're trying to play Apex Legends? If so, can we try out some troubleshooting to see if we can help stop this from happening? 

A good place to start off would be with the ...

Hi @75438976, 

I'm sorry, but account issues are not something we can investigate over Answers HQ. I can only recommend getting in touch with the EA Help team to see if they can help verify the account and update the email address. 

For more information on how to set up a case with them visit the ...

Hi @HoppyPanda0727, 

Were you able to try running through the steps in the links in my previous post? Are you still seeing the same issues afterward when you're trying to play? 

/Kent

Hey @whatsthepreuss, 

If you're still running into this same message I'd recommend getting in touch with the EA Help team so they can take a look at your account. For more information on how to create a case with them visit the EA Help website. 

You can also speak with EA Help over ...

@WesoPR 

I appreciate you giving it a shot. Have you tried setting a different DNS on your PlayStation to see if that makes a difference? In some cases using a different DNS can help with issues like this as well. To update the DNS on your console follow the steps below: 

1. Open your PS4 Settings and go to Network

2. Choose Set Up Internet Connection

3. Choose Wi-Fi or LAN Cable depending on what sort of connection you're using

4. Select IP Address Settings (automatic)

5....

@laeioun

Would you mind sharing a DxDiag when you've got a chance? For more information on how to pull one up visit the EA Help website. Once you have the text file please attach it to this thread. Thank you!

/Kent

Hey @Shugatraa,

When you have a chance I'd recommend getting in touch with the EA Help team so they can take a look at your account. For more info on how to reach them visit the EA Help website. If you prefer you can also speak with them over ...

Hey @WallahiPVP, 

I'm afraid we don't have a way of adding those bonuses retroactively. If the accounts were unlinked at the time the rewards were available unfortunately it wouldn't be possible for us to go back and add them. 

/Kent

Hey @dandyperson1, 

Is it this specific friend you're not seeing online, or is it everyone on your friends list? 

/Kent

Hi @arkhamgaminghd, 

Which platforms are you and your brother playing on? 

/Kent

@KiwiDraws 

Thanks for giving it a shot. 

Have you had a chance to try changing the DNS on your PS4 to see if that makes any difference at all? I've seen some cases where using a different DNS can help with issues like this. To change the DNS settings on your PS4 follow the steps below: 

1. Open your PS4 Settings and go to Network

2. Select Set Up Internet Connection

3. Choose WiFi or LAN Cable depending on what type of connection you're using

4. Select IP Address Setti...

Hey @Hansen2525, 

Connection speed is just one of many things that can cause connection issues. There are some other things we can try which may help with this. When you have the chance can you try changing the DNS on your PS5 to see if that helps? I've seen some cases where setting a different DNS can help with issues like this. To update the DNS follow the steps below: 

1. Open your PS5 Settings and go to Network 

2. Select Set Up Internet Connection

3. Choose Set Up Manually

4. Choose WiFi or ...

@KiwiDraws 

When you're on the title screen for Apex Legends you should see an option to change datacenters there. Have you tried connecting to any others to see if you're still having these same issues? 

/Kent

Hey @LanaariK, 

Have you had a chance to try testing this with another controller to see if that makes a difference? I've seen some similar reports in the past, and there's often a controller issue that causes things like this to happen. 

/Kent

Hi there, 

If you've already reached out to the Terms of Service team about your account that's all you need to do for now. The TOS team will review your account and determine if the ban can be lifted. They will follow up with you via email as soon as possible. 

The TOS team reviews appeals like this on a case-by-case basis, so I'm afraid we don't have a way of seeing how long an investigation may take. It can vary depending on the number of cases they are working through. Please keep an eye on your email for their reply. 

/Kent