EA_Kent

@Whyte_Boi_864 

I get where you're coming from, but there are also a lot of people who play Apex Legends without ever running into issues like this. It doesn't affect everyone the same way, and I just want to see if there's anything we can do to help stop this from happening. I know it's a really frustrating issue, and I don't want it to be something you have to keep dealing with if we can help it. 

Have you tried changing the DNS on your Xbox to see if that makes any difference at all? Sometimes using a different DNS can help with issues like this. You can change the DNS on Xbox using the steps below: 

1. Open the Xbox Settings and go to Network

2. Select Advanced Settings

3....

Hi @craZ-nixa, 

I'm afraid that missing content isn't something we can investigate here on Answers HQ. Please get in touch with the EA Help team when you've got the chance so they can pull up your account and take a look. 

For more information on how to set up a case with them check out the EA Hel...

Hey @ODDGAMER4200, 

Are you still seeing that you've been removed from the Club? In the past when we saw this happening it was actually just a visual error, and the account hadn't actually been removed from the Club. After a bit it would update to show that it was still a member. I'm curious if that might be happening here as well. 

/Kent

Hi @woein, 

When you have the chance please reach out to the EA Help team so they can pull up your account and take a look. I'm afraid that missing content isn't something we can investigate here on Answers HQ. 

For more information on how to set up a case with them check out the EA Help website. ...

Hi @NeedToFight, 

This issue is still under investigation, but I'm afraid we don't have any details on when this might be resolved. Once we do have more information to share on this we'll be sure to let everyone know. 

/Kent

Hi @kyddprime2, 

Please reach out to the Terms of Service team when you've got the chance so they can review the account. They would need to determine if the ban can be overturned. 

For more information on how to set up a case with them visit the EA Help w...

Hi @Syforce6, 

When you have the chance please reach out to the EA Help team so they can pull up your account and take a look. I'm afraid that issues like this are not something we can investigate here on Answers HQ. 

For more information on how to set up a case with them check out the EA Help webs...

Hey @Star_Seeker1013, 

Were you able to try running through those troubleshooting steps I linked in my last post? Are you still having issues with lag after that? 

/Kent

@nyausoft2 

Ah, I see. Thanks for following up and letting me know! I'm glad to hear you were able to get it figured out. 

/Kent

@birthdayguest 

Thank you for giving it a shot!

How is your Xbox currently connected to the internet? Is it using a network cable, or is it connected via wifi? 

/Kent

Hey @birthdayguest, 

I know that dealing with disconnections like this is really frustrating, especially when you're playing ranked. Can we try running through some troubleshooting steps to see if we can help stop this from happening again? 

When you have the chance I'd recommend starting out with the ...

@jnub64 

I saw that as well. The team is looking into it. Thanks for the heads up! 

/Kent

Hey all,

Thanks for the reports on this. The team is currently investigating. 

/Kent

Hey @Doc2FX, 

Apex Tracker is a third party website that isn't operated by Respawn or EA. If you have any concerns about something related to the stats that are appearing on the site I'd recommend getting in touch with the operators of the website so they can take a look. 

You can find more info on how to reach them over at their ...

Hey @TriDubz, 

I'm sorry, but we don't have the ability to recover coins after they've been spent. 

/Kent

Hey @Missippi_River, 

Which platform do you play on? 

/Kent

Hey @Star_Seeker1013, 

It's definitely odd that it would be doing this every time you try to respawn. I'd like to try running through some troubleshooting steps to see if we can help stop this from happening. 

A good place to start off would be with the ...

Hi @ImpishPillow, 

I'm afraid that account issues like this are not something we can investigate here on Answers HQ. When you have the chance please reach out to the EA Help team so they can pull up your account and take a look. 

For more information on how to set up a case with them check out the ...

Hi @Cactus_Ducc, 

There are some other things we can try which might help out with the issues you've been seeing. First, can you try setting up a Clean Boot on your PC to see if that makes any difference at all? If there's anything else running on the PC that could be related to these connection issues that may help to get around it. 

For more details on how to set up a Clean Boot check out the ...