EA_Kent

@SizzlinSuitor 

Got it! Thanks for following up. 

When you have the chance would you mind sharing a DxDiag so we can take a look? You can find more details on how to pull one up over at the EA Help website. Once you have the text file please att...

Hi @Fisssh_Squid, 

That's not really a call we can make ourselves, I'm afraid. I think it would be best to check out the EA Help article on asking permission to use EA Content for more info on how to get in touch with someone who can help. 

Hi @willthehammer123, 

Have you tried repairing or reinstalling Easy Anti-Cheat to see if that makes any difference at all? I've seen some cases where issues with the EAC installation can cause issues when the game is trying to launch. 

For more details on how to repair or reinstall EAC check out the ...

Hi @lokeyshouldie, 

If you still aren't seeing the coins from the bundle please reach out to the EA Help team so they can pull up your account and take a look. I'm afraid that missing content isn't something we can investigate through Answers HQ. 

You can find more details on how to create a case with them over at the EA Help website. You can also speak with the EA Help team over ...

Hi @SQD1_Pals1,

The Terms of Service team investigates ban appeals case-by-case, so if they are working through a high case volume an investigation can take some time. Unfortunately we don't have a way to see exactly how long that could take. 

Please keep an eye on your email, and the TOS team will follow up with you as soon as they can. 

/Kent

Hey @yoshii1i, 

Have you been keeping an eye on your hardware temperatures while Apex Legends is running? What you're describing sounds like your GPU might be throttling itself, which can happen when it gets too hot. 

/Kent

Hey @Ginger_PC, 

Which driver version are you currently running? Would you mind posting a DxDiag when you've got the chance? You can find more details on how to grab one over at the EA Help site. Once you have the text file please attach it to this thread. 

Hey @deathnotice172, 

Unfortunately this isn't something we would be able to investigate here on Answers HQ. It would be best to get in touch with the EA Help team so they can pull up your account and take a look. They may be able to see what happened with those crafting metals. 

For more information on how to set up a case with them check out the ...

Hmm, I see. That is definitely strange. Are you running Apex Legends through Origin, or do you play through Steam? 

/Kent

@-deyx18- 

Gotcha. Let me know how it goes once you've had the chance to give it a shot!

/Kent

Hi @KS_Timyijo, 

It sounds like something isn't allowing the game to save your settings changes. Do you play on PC? If so, I've seen some cases where security programs can block the game from editing the files where these settings changes are saved. 

If you haven't already can you check and make sure there is an exception for Apex Legends in your security software? 

/Kent

Hi @Raton_CZ, 

I've seen some other reports of stuttering on the most recent NVIDIA drivers. Some people have mentioned that rolling back to earlier drivers has helped. When you have the chance can you give that a try and see if it makes a difference for you? 

Please let me know how it goes once you've had the chance to give it a shot. Thanks!

/Kent

Hey all,

If you need to reach out to the Terms of Service team regarding a ban, check out the following article on the EA Help website for more details on how to submit a case: 

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

/Kent

@-deyx18- 

Thank you! I appreciate that. 

Have you had the chance to try starting up your PC in a Clean Boot to see if that helps at all with the FPS issues? If there's anything else running that might be causing the FPS drops that may help to get around it. 

For more details on how to set one up check out the ...

Hi @KUBA_033_B, 

Can we try running through some troubleshooting to see if we can help out with the ping issues you've been seeing? When you've got the chance I'd recommend starting off with the basic connectivity steps from the EA Help website to see ho...

@-deyx18- 

Thanks for giving that a shot. When you have the chance could you post a DxDiag so we can take a look? For more details on how to grab one check out the EA Help website. Please attach the text file here once you have it. 

Thanks again,...

Hey @CallMeGabe411, 

That sounds like it could either be a hardware or a graphics driver issue. Have you checked to see if your drivers are up to date? You can find more info on how to update them over at the EA Help site. 

If you're still ...

Hi @Jack_Guzzle, 

I appreciate the report. I've seen some other similar posts recently. I'll pass this along. 

/Kent

Hey @cantonc, 

For issues with Prime Gaming I'd recommend getting in touch with the EA Help team so they can take a look at your account. I'm afraid that isn't really something we can do here on Answers HQ. 

You can find more details on how to set up a case with them on the EA Help website. Y...

@Super-Microsoft 

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