EA_Kent

@WesoPR 

Got it, thanks. Can we try out some troubleshooting to see if we can stop this from happening? In some cases I've seen the game freeze like this because of connectivity issues. I think that would be a good place to start. 

When you've got the chance please try running through the ...

Hey @WesoPR, 

Is this something that seems to be happening at a certain spot in-game, or is it just random? 

/Kent

Hey @ttv_sunled, 

If the purchase was made from a third party retailer I'm afraid it would be up to them to issue a refund. That said, purchase issues are not something we can really look into here on Answers HQ. If there is specific information you need in order to request a refund I'd recommend following up with the EA Help team to see if they can help with that. 

For more details on how to set up a case with them visit the E...

Hi @Ozakax, 

When you have the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. For more details on how you can set up a case with them check out the EA Help website. 

If you prefer you can also speak with them over ...

@iPsychlops 

Thanks for following up. If you do see this happening again please feel free to give me a heads-up. 

/Kent

Hi @badaslinky123, 

Have you checked your PlayStation privacy settings to make sure they're set to allow invites and friend requests? For more information on how to adjust these settings check out the PlayStation Support website. 

/Kent

It looks like the Apex Legends team is already tracking this issue on the Dev Tracker. Hopefully this will be sorted out soon. Thanks again for the report!

/Kent

@beanlipe 

Thanks for the report on this!

/Kent

Hi @iPsychlops, 

The Apex Legends team put out some fixes last night that should have fixed issues like this that were happening with the Fight Night boxing ring. Has this happened to you again since? I'm curious if this particular situation is still happening. 

/Kent

Just to confirm, is everyone here playing on Xbox, or is anyone seeing this happening on other platforms as well? 

/Kent

Thanks for the updates, everyone. I'll pass this along for a look. 

/Kent

@nyausoft2 

Much appreciated! Are you currently running any sort of RBG lighting software on your PC? I noticed you had some Razer devices connected.

I have seen some cases in the past where Easy Anti-Cheat has had some trouble with this type of software, so I am curious if that might be a factor here as well. What happens if you try setting up your PC to start in a Clean Boot before launching the game? If this is software-related that might help to get around the issue. 

For more details on how to set up a Clean Boot check out the ...

@KiwiDraws 

Have you tested this with any of the other US datacenters? Does the ping still fluctuate no matter which one you're connected to? 

/Kent

Hey there. 

That's definitely strange. Did you ever change your Gamertag on that account? Is it showing up as a different Gamertag linked up with the same EA Account? 

/Kent

@notwootnik 

I appreciate you giving that a shot. Another step we can try is setting a different DNS on the PS4. In some cases using a different DNS can help with issues like this. 

To change the DNS on your PlayStation follow the steps below: 

1. Open the PlayStation Settings and go to Network

2. Choose Set Up Internet Connection

3. Select WiFi or LAN Cable depending on what type of connection you're using

4. Select IP Address Settings (Automatic)

5. S...

Hey @ItzCamzcam_TTV, 

It can take several matches to get the ranks synced back up, but eventually it should correct itself. Unfortunately we don't have the ability to manually sync them up, but if you keep playing ranked games it should sort itself out after a bit. 

/Kent

Hi @FYRE_BKB, 

Are you also playing on PS4, or do you play on a different platform? 

/Kent

Hey all,

Thanks for the reports!

/Kent

Hey @ardistel_hero, 

When you have the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. They'll see if it's possible to unlink the accounts. 

For more information on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them over ...

Hi @Graham_Crackrs, 

It's definitely strange that it would route you to other datacenters even after you've manually chose to connect to Oregon. Can we try running through some troubleshooting steps to see if we can stop this from happening? 

First, I'd recommend starting off with the ...