EA_Kent

Hi @HaVy24. 

I've heard some similar reports. When you have the chance I think it would be best to reach out to your ISP to see if they have any insight on what might be happening. 

/Kent

Hi all,

If you're still having trouble logging in after resetting the password I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. 

For more information on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them via ...

@Kauer 

Do you have a case number from when you reached out to them? If so, would you mind sending it to me here so I can take a look? 

/Kent

Hi @Kauer. 

I'm sorry, but account bans are not something we can help with here on Answers HQ. The Terms of Service team would need to review the account and determine if the ban can be overturned. 

For more information on how you can set up a case with them check out the ...

@HITMAN604047 

I see!

Thanks for letting me know it's working for you now. Did you try any steps in particular, or did it just start working on its own? 

/Kent

@jeepybeepy 

Got it, thanks!

When you have a chance can you try repairing Apex Legends in Origin to see if that makes any difference at all? If you right-click on the game in your Origin library you'll see a Repair option when the menu comes up. 

Let me know how that goes once you've had the chance to try it out. Thanks again!

/Kent

Hi @PumPumBusta. 

Were you able to try repairing Easy Anti-Cheat? Are you still having any trouble with Apex Legends not starting up? 

/Kent

@greatstrife99 

Thanks for following up!

Glad to hear it's been working better for you. If it starts happening again feel free to give me a shout here. 

/Kent

Hey @PumPumBusta. 

It sounds like this may be an issue with Easy Anti-Cheat. When you have the chance can you try repairing it to see if that helps at all? For more details on how you can repair it check out the Easy Anti-Cheat website. 

...

Hi @greatstrife99. 

I don't think I've seen that particular engine error before. Have you had a chance to try repairing Apex Legends in Origin to see if that makes any difference at all? That can help out with some of the more common stability issues we see. 

If you right-click on Apex Legends in your Origin Library you'll see a Repair option when the menu comes up. Let me know how that goes when you have the chance. Thanks!

/Kent

Hey @KizziFox. 

What happens if you start up your PC in a Clean Boot before you launch Apex Legends? Does it still crash? If there's something else running on the PC that could be related to the crashes that might help to get around it. 

For more details on how you can set one up check out the ...

Hi @itsLianLu. 

I'm afraid that we aren't able to refund Apex Coins after they've been spent. 

/Kent

Hi everyone, 

Are you all playing on PS4? If not, which platform do you play on? 

/Kent

Hi @brokoli010. 

It sounds like you're in the process of creating an EA Account. The Public ID is your EA Account ID, basically like a username. It's what would appear publicly as your username for Origin. 

/Kent

Hi @wiked71. 

Have you had a chance to play since the Season 6 update? Are you still having any of the same issues as before? 

/Kent

Hey @skrenchy. 

When you've got a chance can you try repairing the game in Origin to see if that helps at all? That can take care of a lot of stability issues. 

If you right-click on Apex Legends in your Origin Library you'll see a Repair option when the menu comes up. Let me know if you're still running into crashes after that. Thanks!

/Kent

@CarcinusMaineus 

Got it, thanks. 

Can you try something for me when you have a chance? I'm curious what would happen if you set up a Clean Boot on your PC before launching Apex Legends. For more details on how to set one up check out the ...

@wiked71 

I appreciate it! Just let me know how it goes once you've had the chance to give it a try. 

/Kent

@ParmesanSeekerrr 

Nice! Thanks for getting back to me and letting me know it helped. I'm glad to hear it's working for you now. 

/Kent

Hey @wiked71,

Crashes like that are definitely rough to deal with, especially when you're trying to grind ranked. 

Have you had the chance to try out the connection troubleshooting steps I linked in one of my earlier posts in this thread? In some cases crashes like that can actually happen because of connectivity issues, and those steps may help. 

Let me know if it keeps happening after that. Thanks!

/Kent