EA_Kent

@ltkitten 

Nice! That's good to hear. Thanks for following up and letting me know. 

/Kent

@adam_kira 

Try resetting your account password if you haven't already given that a shot. It often helps get past the "invalid account" message. You can find more info on how to reset it over at the EA Help website.

@darkenforcer948 

Thank you for following up!

If you're still having some trouble getting the static IP address set up, it might be best to try reaching out to your internet provider to see if they can help out with that. They might be able to offer some guidance on the ports that need to be used. 

/Kent

Hi @darkenforcer948.

Just a heads-up I moved your post over to the Technical Issues board. 

In some cases this can happen if there's an IP address conflict with multiple devices connecting to the same network. When you've got a chance I'd recommend setting a static IP on your PCs/Consoles to see if that helps at all. 

The ...

Hey @arbormyst. 

The packet loss starts happening pretty early in the trace, almost as soon as it leaves your home network. When you have a chance can you try changing the DNS settings in Windows to see if that helps at all? I've seen cases where using a different DNS can help with issues like this. 

You can change the DNS in the Windows TCP/IP Settings. For more info on how to get there check out the Microsof...

@Dpezzah 

No worries! Thanks for taking the time to follow up. 

I'm glad to hear it's been working better for you after that. If it does happen again don't hesitate to give us a shout. 

/Kent

@AIopias 

You're welcome!

That's good to hear. Thanks for following up and letting me know it helped! 

/Kent

@DogtorFirulais 

You're welcome! 

Thanks for following up and letting me know. I'm glad to hear it's working better for you now! 

/Kent

@AIopias 

I really appreciate you giving that a shot. Can we also try setting a different DNS on your PS4 to test and see if that makes any difference at all? I've seen some cases where that can help out with packet loss issues like this. 

To update the DNS on your PlayStation follow the steps below: 

1. Open up the Settings on your PS4, then go to Network. From there go to Set Up Internet Connection, and select either WiFi or LAN cable...

@Jack_Zotti 

As far as I know there will not be any cross-platform saving once cross-play goes live. 

/Kent

Hi @wx35acdf. 

When you've got a chance can you try resetting the password for your EA Account to see if that helps at all? That can often help get past the "invalid account" error message. 

For more details on how to reset the password check out the ...

Hi @nikolassominguez. 

When you have a chance can you try resetting the password for your EA Account to see if that helps? That will usually help get around the "invalid account" error message. For more details on how to reset it check out the ...

Hi @Dpezzah. 

I wonder if there might actually be a connection issue of some kind causing this to happen. Can we try out some troubleshooting steps to see if it helps with the issues you've been seeing? 

A good place to start off would be with the basic connection steps from the EA Help website. If the same issues keep happening after that check out the ...

Hi @Jack_Zotti. 

I'm afraid it isn't possible to transfer your progress between platforms in Apex Legends. Your progress on Xbox can't be moved over to PS4 or vice versa. 

/Kent

Hi @ltkitten. 

When you've got the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. I'm afraid that missing content isn't something we're able to look into here on Answers HQ. 

For more information on how to create a case with them check out the ...

@DogtorFirulais 

Thanks! I appreciate that. 

Looking at the Diagnostics section in the DxDiag you attached it looks like there might be some issues with the Xbox Gaming Overlay. Can you try disabling this to see if that makes any difference at all? 

To turn off the Xbox Game Bar follow the steps below: 

1. Go to your Windows Settings and click Gaming

2. Click Game Bar

3. Click the toggle button below Record clips, Screenshots, and broadcast using Game Bar so that it's set to Off

@Pippiwho 

Very interesting. That's good to know. 

I appreciate you taking the time to write this up!

/Kent

@EvilScotsman000 

Thanks! I appreciate that. 

Looking through the diagnostics section in the DxDiag I noticed there were some errors coming from a few Windows processes. When you have the chance would you mind running the Windows System File Checker to see if that helps at all? If these freezes are related to a missing or corrupted system file that may help fix the issue. 

For more info on how to run the tool check out the ...

@AIopias 

Thanks for giving it a shot for me. 

I'd like to try out some connectivity troubleshooting steps to see if it helps with the issues you've been seeing. A good place to start off would be with the basic connectivity steps over a...