EA_Kent

@StarfishySeastar 

Good stuff! Thanks for checking in and letting me know. 

/Kent

@CarcinusMaineus 

From the video you linked it looks like you're getting prediction errors when the game starts hitching up like that. It might actually be connection-related rather than a problem with the mouse. Can we try out some connectivity troubleshooting to see if that helps at all? 

A good place to start off would be with the ...

Hi @villagershark9. 

Did you try resetting your EA Account password using the steps in my previous post? If not, please give that a shot when you can. It can often help out with the "invalid account" error. 

If it's still giving you the same error after setting a new password please reach out to the EA Help team so they can take a look. They should be able to help fix this for you. The links in my post above have more details on how to get in touch with them. 

/Kent

@nerdslayer97 

Nice! Thanks for letting me know you were able to figure out what was causing the issue. I'm glad to hear it's no longer happening! 

/Kent

Hi @benjaminjack175.

When you have the chance please reach out to the EA Help team so they can pull up your account and look into the missing Twitch Prime rewards. I'm afraid that isn't something we would be able to investigate here on Answers HQ. 

You can find more details on how to submit a case with them over at the ...

Hi @BigBullyBoii. 

When you have the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. They'll work on verifying the account with you to see if they can get that email address updated. 

For more details on how you can set up a case with them check out the ...

Hi @Blackdragon4151. 

Whenever you open a pack the contents are automatically captured and added to your account, so even if you disconnect or you don't see the pack opening animation the pack contents will be added. When you have a chance double-check and see if anything new has been added since you opened up the pack. 

That said, if you haven't yet received an heirloom from opening packs you most likely just haven't opened enough to trigger the bad luck protection. Once you open the 500th pack you'll see the heirloom shards added. 

/Kent

Hi @nerdslayer97. 

When you've got a chance can you try starting up your PC in a Clean Boot before you launch Apex Legends? That way if there's something else running on your PC that's causing some issues with the sound that may help to get around it. 

For more details on how to set one up check out the ...

Hey all,

Thanks for the updates on this. I'm sorry to hear the same problem is still happening. 

When you've got a chance could you share a DxDiag here so I can take a look? For more info on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thanks!

/Kent

@StarfishySeastar 

Gotcha. 

It's possible that one of those updates may have made some changes. How has it been going since you adjusted it yourself? Seeing any crashes? 

/Kent

Hey @keithkj123. 

I'm afraid we don't have a counter for pack openings. This is something that's come up quite a few times in the past though. If you haven't yet pulled an heirloom you most likely just haven't opened enough packs to receive one. 

Once you open up pack 500 you'll get the Heirloom shards, assuming you don't pull some out of a pack before then. 

/Kent

@DragonCuddles 

Good to know, thanks for the update!

/Kent

@StarfishySeastar 

Thanks for following up!

I'm not really sure what may have caused the page file settings to change if you didn't manually make changes to them yourself. Did you make any hardware changes to your PC recently? 

/Kent

Hey @Maxthurr. 

Were you able to get a Clean Boot set up? Are you still running into any issues with the game freezing up? 

/Kent

Hey @slouwskowper. 

Did you have the chance to try setting up a Clean Boot? Are you still having any of the same issues? 

/Kent

Hey @dbake4624. 

It sounds like your EA Account was most likely already banned for another reason outside of Apex Legends. Unfortunately it's not something we would be able to look into ourselves here on Answers HQ. 

Your best bet would be reaching out to the Terms of Service team so they can investigate. They'll review your account and determine if the ban can be lifted. For more information on how to create a case with them check out the ...

@Sir_Michaelot 

Ah, I see. Thanks for the details!

I appreciate you following up and letting me know how you were able to get it fixed. 

/Kent

@Usman_Abdullah12 

Thanks! I appreciate that. 

Looking at the diagnostics section in the DxDiag file you attached a couple things do stand out. I noticed the Xbox game overlay appears to be crashing, as does your AMD Radeon software. These crashes may be related to the crashes you've been seeing with Apex Legends as well. 

First I'd recommend disabling the Xbox game bar in Windows to see if that helps. Go to your Windows Settings, then click on Gaming. You should see an option there for the Game Bar. When you click that there will be toggle switch to turn it off. 

Also, be sur...

Hey @slouwskowper. 

Let's take a look and see if we can help get this figured out. 

When you have a chance can you try starting up your PC in a Clean Boot to see if that helps at all? If there's something else running on the PC that might be causing this to happen, a Clean Boot may help. 

For more info on how to set one up check out the ...

Hi @Maxthurr. 

When you have the chance can you try setting up a Clean Boot on your PC to see if that helps at all? If this is being caused by something else running on your PC that may help stop the mouse issues. 

For more information on how to set one up check out the ...