EA_Kent

Hi @LETM3WlN. 

The bad luck protection for heirlooms has not been removed. When Heirloom Shards were introduced it was changed so that you would receive 150 shards to buy an Heirloom from the store rather than just getting a random Heirloom. 

Unfortunately we don't have a way of seeing how many packs that have been opened. Once you hit 500 packs you'll get the Heirloom Shards after you open up number 500. 

/Kent

@TG_Hidden 

Gotcha, thanks!

Were you able to try out any of the connectivity steps I linked before? There are also some PS4-specific steps that may help as well. Let me know if you're still running into the same issues afterward. 

/Kent

@ashattack65 

Nice! Thanks for letting me know you were able to get it to go through. 

/Kent

@darkenforcer948 

Thanks for following up! I appreciate the details. 

Were you seeing any issues in-game yourself when this happened? It was only on her side where the issues were coming up? 

/Kent

@KiZiah526 

If you're on a teen account there might be some parental controls set up to prevent in-game purchasing. That's something that would need to be changed from the parent account in the privacy settings. 

/Kent

@witchclass 

I'm afraid that's not something we would be able to do. The EA Help team should be able to look into your account and see what they can do to help. 

If you're still having trouble setting up a case with them I'd recommend clearing out your browser cache...

@KiZiah526 

Gotcha, thanks!

It sounds like this might be happening due to an age restriction on the EA Account. If the date of birth on the account is under a certain age it would block the ability to make purchases until it ages up to an adult account. 

/Kent

@witchclass 

Were you unable to get a case set up to speak with the EA Help team? 

/Kent

Hi @vvayvvard. 

Apologies for the delayed reply on this. 

I see this happen sometimes when there's a rank reset. Usually if you play a few ranked matches it will sync the ranks back up in the lobby so they match. 

/Kent

@TelestoBixbee 

You're welcome! 

Thanks for letting me know it worked for you. 

/Kent

Hey @VanKlaisss. 

What happens if you try starting up your PC in a Clean Boot before you launch Apex Legends? Are you still having issues with your keystrokes not registering? 

For more info on how to set one up check out the ...

Hey @TelestoBixbee. 

There are a couple things we can try that might help with this. 

First, I'd try switching to a different datacenter to see if the skin comes through after that. I've seen a couple reports of that helping. If it's still not there afterward try going into the firing range and spend a few minutes in there. Back out to the lobby again and see if the skin is there after that. 

Let me know how it goes when you've had a chance to give it a shot. Thanks!

/Kent

@Infinitegameryt3 

You're welcome! 

/Kent

@darkenforcer948 

This page has a list of how to set up a static IP for different platforms: 

https://portforward.com/networking/staticip.htm

Hopefully that helps. Let me know ho...

Hi @Infinitegameryt3. 

If you actually cancel the download I'm afraid you would have to start over from the beginning. If you pause it instead your download progress will be saved, so the next time you start it back up it will pick up where it left off. 

/Kent

Hi @witchclass. 

If you're still not seeing the Twitch Prime loot on your account I'd recommend getting in touch with the EA Help team so they can take a look. 

For more info on how you can set up a case with them check out the EA Help website. You can also speak with them via ...

Hi all,

If you're still running into these same errors even after resetting your password please reach out to the EA Help team so they can pull up your account and take a look. 

You can find more details on how to set up a case with them over at the EA Help website. If you prefer you can also speak with them over ...

Hi @HawkEthan5. 

Are you sure you're not hitting the shortcut to lock Windows while you're playing Apex Legends? If you hit the Windows key and L keys at the same time on your keyboard that will lock Windows. 

/Kent

Hey @mikeykline. 

Are you still not able to see the skin? If so, can you let me know which platform you're playing on? 

/Kent

Hey @KiZiah526. 

Which platform do you play on? Also, where are you located, if you don't mind me asking? 

/Kent