EA_Mako

Hey @marwanameen200,

  If you don't have access to the email address currently registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.   If you create a new case here and select Game Support > The EA app > I want to update my EA Accoun... Read more

Hey @KKXIXXI,

 

If you no longer have access to the email associated with your EA account, our support team can help verify and update that information as needed.

 

Without access to the account, you would not be able to unlink the Xbox profile to link it to a different EA account.

 

Additionally, your progress is stored on the EA account, not individual platforms like Xbox. That would mean if you were to unlink the Xbox account and get that linked to a different EA account, you would lose all your progress in Apex.

 

Instead, it's typically better to just update the login information if this was linked to an email you can't access. 

 

If you ... Read more

Hey @Akfoc,

 

If you're trying to play on a system that has been hardware banned, you would need to have the original account holder appeal the ban with our Terms of Service team to see if that can be removed.

 

This would only be possible if the original account that was actioned has that overturned on appeal. We would not be able to assist otherwise, I'm afraid.

 

If you're in contact with that individual, you can have them ...

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Hey @JustCheekYT,

 

If you have multiple PlayStation accounts linked to the same EA account, you won't be able to go through the unlinking process on your end. 

 

In that case you'll need to get in touch with the support team directly as we're unable to make changes to your account via the forums.

 

If you ... Read more

Hey @Chinamades,   Sorry to hear someone else has seemingly gotten into your account. If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.   For banned accounts you'll need to ... Read more

Hey @crazythunder92,

 

If you haven't already done so and this took place recently, I would definitely check through these security steps to make sure your account and system are secure. 

 

Beyond that however, if an account was incorrectly linked during that time you'll need to get in touch with our support team so they can help get that corrected...

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Hey @ModernVerse,

 

This is something that's been brought to the team's attention from a few others as well, and the feedback has absolutely been passed along.

 

Thank you for the post making sure we were aware of this situation!

Hey @antcopia1,   It looks like you've unlinked the Xbox account from its original EA account and had later connected it to this EA account instead.   Sadly that will not do what you're hoping here, as progress cannot be transferred from one EA account to another.   This is detailed a bit further in the warning when unlinking any account as well as in our Cross Progression announcement and guides below.   If you're looking to restore any lost progress, you would need to re-link the platform to its original EA account. Please ... Read more

Hi @ImJohnKindred,

I can understand where you're coming from on that point, however we do not share specific information regarding which particular program was detected or when, as that type of info is extremely valuable to others who would wish to bypass our detection methods.

The broader category for the ban (such as cheating) with general guidelines of what type of behavior that typically entails would be as specific as we're able to get in these types of cases. ... Read more

Hey @ImJohnKindred,

 

While I understand why you'd be looking for other avenues, the only team able to review or change account actions would be our Terms of Service team.

 

It sounds as though you've already filed multiple appeals with them, which would be the only way to have something like this reviewed.

 

If they've completed multiple in...

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Hey @Linkles12,

 

There was an issue with the event packs where they would automatically open if the opening screen was left, whether that was intentional or due to a queue popping/crash, etc.

 

The items from the remaining packs are still added to your collection, so you've not missed out on any actual cosmetics - just the opening screens.

 

Apologies for the concern and confusion here, but fortunately the items did all end up in your collection properly.

Hey @Midnight9746,

 

Thanks for the report!

 

We're aware this has switched back to Orientation matches after the Final Fantasy event, but that should be corrected within the next 10 - 15 minutes or so.

 

Let me know if you're still running into this after that point, apologies for the disruption! 

Hey @Storm_Bird456,

 

First off, congrats on finishing up Loba's prestige skin! 

 

The finisher is temporarily disabled, but it will be returning so you can pop that on and take it for a spin.

 

Feel free to follow along with Respawn's announcement for any additional updates, though at this time we don't have a more specific ETA to share, apologies.

No worries @14lyrics, always happy to clarify!

Hey @warabitank,

 

Apologies for the concern here. We have seen an issue that can cause certain event packs to be automatically opened if that screen is left, such as when your queue pops.

 

Fortunately the items are added to your collection and are not lost, though sadly the pack opening animation would be missed in that case. 

 

For this latest pack that was purchased with Gil, you received:

 

Flatline skin (Rare)

Alternator skin (Rare)

Holospray (Epic, Event)

 

You may need to check through your collection if the new item notification is not appearing, but it ...

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Hi @14lyrics,

Did you purchase 5 individual packs, or the actual four-pack?

Individual packs do not have this same guarantee, only the four-pack itself.

@DEWEYCJ1234 

 

Please do not post your personal information on the forums. These are public boards and everyone can see anything you're posting here, including your and your friend's personal details.

 

Your friend will need to contact the support team using the steps I mentioned in my first post. You cannot do this for him, he needs to contact support using those steps and will have to verify some other information about the account so they can assist further.

... Read more