EA_Mako

Hey @iisorexv,

 

You can check your case history here for updates, or to resume a case you've previously opened if you still haven't heard back yet.

@shahrlkamal01 

If you've already created a case, you can keep an eye on your case status here for a reply.

 

That's not something we'd be able to look into further via the forums, so you'll need to wait to hear back from the support team. Thanks for the patience in the meantime.

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Hey @shahrlkamal01

 

From the limited amount I can see here, the only shards this account received were the ones used to redeem the Wraith heirloom you mentioned, about two weeks ago.

 

If you received more some time after that point, you'll want to reach out to support directly so they can check into this further.

 

You can open a new case using the steps on the ... Read more

Hey @iisorexv,

 

If you haven't received the coins from a bundle but have received everything else, please reach out to support directly so they can assist further.

 

We're unable to make any account changes via the forums, but you can open a new case using the steps on the EA Help website to g...

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Hi @csuli2000,

This was previously working on Storm Point, so with the map rotating back to Storm Point for now you should be able to make some progress.

We're working to get things fixed up for the other maps as well, thanks for the patience!

Hey @thefate787,

 

As mentioned by @Kstan777, this is something that can happen when you unlink another platform account from your EA account.

 

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Under investigation. Accepting as solution for visibility purposes only.

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Hey everyone!

 

We're currently investigating reports of the node tracker not properly spawning on maps other than Storm Point.

 

Once we have any additional information to share regarding a fix we'll be sure to provide an update, thanks for hanging in there while we're taking a look.

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Under investigation. Accepting as solution for visibility purposes only.

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Thanks for the additional reports everyone!

 

We're currently investigating reports of the node tracker not properly spawning on maps other than Storm Point.

 

Once we have any additional information to share regarding a fix we'll be sure to provide an update, thanks for hanging in there while we're taking a look.

Hey @Squirrel3393,

 

Thanks for the report. 

 

Just to clarify, which map(s) were you playing where the Node Tracker didn't spawn?

Hey @olivjake,

 

Thanks for the post! We're currently checking into some reports of this not working properly on Broken Moon and World's Edge.

 

Just to confirm, are you seeing this happen on other maps as well?

Hey @I-Own-Ur-F8,

 

@dSKyNafinchin is correct! Getting the guaranteed heirloom (or in this case the Valkyrie skin) from a collection event will not reset your progress towards getting an heirloom from other packs.

 

Collection packs do not count towards this, so you'd be in the ...

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Hi @Shirtless_Fuse,

Thanks for the post! We've passed this along and the team's currently looking into this one.

Hey @ColoradoWest37,

 

If your account has been compromised, you'll need to reach out to our support team directly for assistance recovering the account. We're unable to make any changes here as we cannot discuss or verify account details on a public forum.

 

Note that you will be able to open a new case even if you don't currently have access to the account, such as if someone changed the registered email address.

 

I would be sure to go through as many of ...

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Hey folks, this should now be resolved and we're seeing matchmaking back up and running normally.

 

Please give that another try when you're able and let us know if you're still seeing issues connecting to a match.

 

Thanks for the patience while this was being addressed!

Hey there, this thread is from quite a few years ago and the situation you're running into today is not the same as was originally discussed.

 

Please feel free to follow along in the below thread for more updates as we have them, this is a situation we're currently working to resolve.

 

Solved: Stuck at matchmaking - Answer HQ (ea.com)

 

I'm locking this one to avoid further confusion due to the age, thanks.

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Under investigation. Accepting as solution for visibility purposes only.

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Hey there, thanks for posting to make sure we were aware of this!

 

We are currently working to get this fixed up.

 

Thanks for the patience while we're looking into this.

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Under investigation. Accepting as solution for visibility purposes only.

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Hey folks, thanks for the posts!

 

We are aware of the issues currently finding a match and are working to get that fixed up.

 

If we have any updates to share I'll be sure to pass them along here, thanks for the patience while we're looking into this.

Hey @EggInTea,

 

Sorry for the confusion here. The message you're seeing doesn't say your account is currently linked, but rather that it was previously linked to another Steam account, which is what you've mentioned as well.

 

Each EA account can only have one other platform account linked over its lifetime, as outlined ...

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Hey @NevrSwitch,

 

Sorry to hear you've had some trouble getting your Apex Coins to show up.

 

It does look like a large number of cases have been created here, which can actually delay things rather than speeding them up as our support will need to check into and close out duplicate cases before this can be addressed.

 

I'd definitely suggest keeping any further replies to a single case to help avoid other delays here. You can keep an eye on your ...

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Hey @KeiizQ,

 

Just to confirm, were you trying to reset the password on your EA account with these steps?

 

If you're seeing this message, we'd want to be sure that you're resetting the password specifically for the EA account rather than a linked account, like Xbox or PSN accounts.

 

If you're unable to complete that password reset or completing it still won't allow you to sign in, it would be best to get in touch with our support team so they can take a look over your account directly.

 

You can fin... Read more