EA_Mako

Hey @shoumengs,

I'm afraid we cannot assist with any account actions here on the forums.

Hey @Sn0wman44,

Just taking a look over the account here, I think @sketchseven is actually spot-on with their earlier post.

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@sketchseven wrote:

How close to 500 were you?

 

Apex Legends has a Prestige system now, where your rank is essentially reset and you have a slightly more detailed level badge than before. I jus...

Hey @mosman427,

Sorry to hear you had lost your items here, can you clarify what happened a bit further?

Have you recently unlinked your Xbox or EA accounts, or ...

Hey @TheWolfyu,

Suspicious activity can certainly include situations where it appears your account is being accessed from multiple locations in a short period of time, such as through a cloud gaming service.

You would just need to speak with support to verify some information to get that cleared up, however it's not something we would be able to review or discuss on the forums.

If you're still having trouble currently, please feel free to ...

Hey folks,

Just closing this off for anyone coming across the thread later or who may be unaware.

This was previously resolved and should no longer be occurring, thank you for the posts!

Hey @silver3141,

Just to make sure I'm understanding correctly, it sounds like this was your situation.

EA account 1: PSN account + progress

EA account 2: Steam account + progress

Then you had mentioned moving your Steam account to the EA account that had all your prior progress, but you're now seeing your Steam account is level 1. That would be due to this:

EA account 1: PSN account + progress, Steam account

EA account 2: Steam progress

Progress cannot be moved from one EA account to another, so when you unlinked the Steam account that progress remained behind. This would be why you're not seeing anything when ...

Hey @abc860900265,

We are indeed rolling out Cross Progression over time, so if you haven't yet seen an in-game notification letting you know that it's arrived for your specific account, that has not yet taken place.

As long as those platforms are both linked to the same EA account you should be perfectly fine once Cross Progression is enabled on your account.

Feel free to che...

Hi @Snuw_178,

I'm afraid we cannot bypass these types of restrictions on accounts.

Additionally, keep in mind that progress is saved at the EA account level, not the individual PlayStation account.

This means that even if you were able to link your PSN account to a new EA account, your items and progress would not transfer.

If you've already unlinked your PlayStation account from the original EA account to try linking it to another, you'll need to re-link that with the original EA account to try restoring any progress that may have been lost.

More info about this situation can be found here:

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Hey @Stivano_San,

If you see a suspected cheater, please report them by using the appropriate tools. We can't take any action against such accounts on Answers HQ, and such posts can lead to harassment.

If you didn't ...