EA_Mako

Hey @hskbeware,

 

Sorry you're having some trouble getting this to show up.

 

Which platform do you play on, and which country are you in?

 

We are looking into an issue that may prevent PS5 players from seeing the patch in North America currently, but please let us know if that doesn't apply to your situation. 

 

Edit: ...

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Glad to hear that did the trick @anemicdolphinog, thanks for dropping back in with the update.

Enjoy the cosmetics!

Hey there,

 

Just looking over the account, I'm not seeing any Apex Coins present on either the PC or Xbox accounts before the Cross Progression merge took place.

 

Was there potentially another account that was used in the past as well? 

 

Otherwise, it looks like each account only had Legend Tokens and Crafting Materials prior to the merge, which were fortunately all successfully combined onto the current Cross Progression account. Any Apex Coins on these accounts appear to have been spent well before Cross Progression took place here.

 

If you had more recent coins that aren't appearing, you can grab ...

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Hey @VivekPlayz1234,   If you don't have access to the email address registered to the EA account, you won't be able to make any changes or unlink any accounts.   For this, you'll want to reach out to our support team directly so they can help update those accoun... Read more

Hey @Dresd2,   Sorry to hear someone else had gotten into your account. If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.   After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account d... Read more

Hi @xlydiaa,

Glad to hear you were able to figure out what was causing this to happen for you and get back in-game.

Thanks for posting and sharing this info to help make sure others are aware of this possibility!

Hey @shoumengs,

 

I'm afraid we cannot assist with any account actions here on the forums.

 

If your account was hacked and you have not already done so, please be sure to go through as many of these security steps... Read more

Hey @Sn0wman44,

 

Just taking a look over the account here, I think @sketchseven is actually spot-on with their earlier post.

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@sketchseven wrote:

How close to 500 were you?

 

Apex Legends has a Prestige system now, where your rank is essentially reset and you have a slightly more detailed level badge than before. I jus...

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Hey @stradis,   Sorry to hear someone else had gotten into your account. If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.   For b... Read more

Hey @mosman427,

 

Sorry to hear you had lost your items here, can you clarify what happened a bit further?

 

Have you recently unlinked your Xbox or EA accounts, or ...

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Hey @TheWolfyu,

 

Suspicious activity can certainly include situations where it appears your account is being accessed from multiple locations in a short period of time, such as through a cloud gaming service.

 

You would just need to speak with support to verify some information to get that cleared up, however it's not something we would be able to review or discuss on the forums.

 

If you're still having trouble currently, please feel free to ...

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Hey folks,

 

Just closing this off for anyone coming across the thread later or who may be unaware.

 

This was previously resolved and should no longer be occurring, thank you for the posts!

 

Hi @thanosrightleg,

You'll need to reach out to support directly so they can take a look at the account and see what other options may be available to help out.

You can create a new case here to speak with support so they can check into this further:
https://help.ea.com/help/faq/using-ea-help ... Read more

Hey @silver3141,

 

Just to make sure I'm understanding correctly, it sounds like this was your situation.

 

EA account 1: PSN account + progress

EA account 2: Steam account + progress

 

Then you had mentioned moving your Steam account to the EA account that had all your prior progress, but you're now seeing your Steam account is level 1. That would be due to this:

 

EA account 1: PSN account + progress, Steam account

EA account 2: Steam progress

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Progress cannot be moved from one EA account to another, so when you unlinked the Steam account that progress remained behind. This would be why you're not seeing anything when ...

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Happy to clarify, @abc860900265!

Hopefully you'll see that arrive sooner rather than later as we continue the rollout, but a bit of impatience in the meantime is certainly understandable.

Sounds like you'll have a great squad ready to go when it hits! ... Read more

Hey @abc860900265,

 

We are indeed rolling out Cross Progression over time, so if you haven't yet seen an in-game notification letting you know that it's arrived for your specific account, that has not yet taken place.

 

As long as those platforms are both linked to the same EA account you should be perfectly fine once Cross Progression is enabled on your account.

 

Feel free to che...

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Hi @Snuw_178,

I'm afraid we cannot bypass these types of restrictions on accounts.

Additionally, keep in mind that progress is saved at the EA account level, not the individual PlayStation account.

This means that even if you were able to link your PSN account to a new EA account, your items and progress would not transfer.

If you've already unlinked your PlayStation account from the original EA account to try linking it to another, you'll need to re-link that with the original EA account to try restoring any progress that may have been lost.

More info about this situation can be found here:

...

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