EA_Mako

Hey @Stivano_San,

If you see a suspected cheater, please report them by using the appropriate tools. We can't take any action against such accounts on Answers HQ, and such posts can lead to harassment.

If you didn't ...

@x_ririx21 

No, in your situation these were on different EA accounts originally per your original post.

Progress from different EA accounts can never be merged regardless of whether that was linked before or after October 26th.

@PremiumBuddd 

Sorry if I've misunderstood. You won't receive the content from the original EA account if you had unlinked a platform, but if you're just looking to use that platform on a new EA account without bringing over your progress, that's fine.

That should be the portion I've bolded below.

If you've unlinked a platform from one EA account and linked it to another,...

Hi @shilk,

Cross Progression means you'll be able to access the content/progress on a single EA account with all the platforms connected to that same EA account.

It does not allow progress to be transferred between separate EA accounts. This has never been possible I'm afraid.

Hey folks,

If you had progress on two separate EA accounts, that cannot be merged or transferred to another EA account.

Cross Progression allows you to access the content on a single EA account with the platforms connected to that EA account, and cannot be used to transfer progress to a different EA account entirely.

If you've unlinked a platform from one EA account and linked it to another, you will be able to access the content on that newer EA account with any linked platforms, but those will not bring any content from the original EA account.

If you lost progress due to the unlink and were wanting that to be restored, you'll need to ...

Hey @shilk,

Progress is stored on the EA account where it was first unlocked, not on your individual platforms such as Xbox or Steam.

Unlinking a platform from the EA account will result in a loss of progress as outlined here and in the warning that must be accepted to proceed with an unlink. 

Progress cannot be merged from one EA account to another, which is w...

Hey @dpasomnk,

To clarify, if you had progress on separate EA accounts, this was never able to be merged even before October 26th. This is not what's changing with Cross Progression.

Progress is stored on the EA account level, not individual platforms like Steam, Xbox, PlayStation, Switch, etc.

Cross Progression is allowing you to access the content on an EA account with any platform connected to that same account, not bring over progress from a different EA account.

If you had ...

Thanks for the post @ApexQuid!

We're aware of this happening and the team is investigating. 

Hey @Fusiada,

Progress is stored on the EA account where it was first earned, not your individual PlayStation or PC accounts.

This means that if you unlink a platform from the EA account, it will no longer have access to that content. This would be why you're not seeing any progress after unlinking both accounts and connecting them to a separate EA account.

Progress cannot be transferred between EA accounts, so the only way to restore that progress would be to re-link each platform to its original EA account.

If you're unable to go through that process to get them re-linked, you can re...

Hey @TOBYKOOLEN, 

Sorry to hear you're having some trouble getting back in-game.

This issue is one we're currently working on addressing, but in the meantime changing your console language should help get around this until it's fixed up.

Check the link below for more details and to keep an eye out for updates!

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