EA_Mako

Hey @iGoSaiko,

 

We cannot review any bans or suspensions via the forums, sorry.

 

Please be sure to create an appeal using the steps outlined below and our Terms of Service team will investigate the situation for you.

 

...

Read more

Hey @WhizTheShowman,

 

This was an email that went out to a number of players that had previously open cases or reports.

 

The wording of this email indicating you sent a message to an email no longer being monitored is incorrect however, apologies for the confusion.

 

More specifically, a previously open case or report has been closed, and this was purely a notification with unfortunately inaccurate message text, sorry about that.

 

This wouldn't require any action on your end at all as the intention was informational, but you can check your ...

Read more

Hey @Legend_T_Razor09,

 

If you had unlinked an account and re-linking the same account has not restored that content, you'll need to speak with our support team so they can take a look at which links were interrupted and see if something else may have broken there as well.

 

We're unable to assist with that type of issue on the forums directly, and as this thread is also quite old I'll be locking it here, thanks!

 

You can find more information on how to reach support over at the ... Read more

Hey folks, thanks for the reports!

 

We are investigating this, however as a temporary workaround it may help to switch back to DX11 if you're currently testing the DX12 version of Apex.

 

Steps and more info can be found in this thread ...

Read more

---

Under investigation. Accepting as solution for visibility purposes only.

---

Hey everyone,

 

Thanks for the posts! This is something the team is aware of and looking into.

 

In the meantime however, if you're currently running the DX12 version of Apex please try switching back to the DX11 version or changing to a higher model detail as a temporary workaround since we're seeing this predominantly affecting players using the current DX12 beta.

 

As a reminder, if you're looking to check out the DX12 beta you can do so with the following steps, while swapping back to DX11 would just involve removing these commands.

 

---

 

How to try DX12

A graphics card with a minimum DirectX Feature Level of 12_0 is required to launch the game with DX12. To determine your Feature Levels, open the Run dialog (Windows Key+R) and type “dxdiag”. Feature Levels ...

Read more

Hi @dajuicygraphix,

If you've reached out through the link above, our Terms of Service team will investigate and reach back out to you via email once they've completed their investigation.

We cannot assist with this or expedite an appeal via the forums, sorry. If you've already created an appeal please keep an eye out for that reply.

Hey @dajuicygraphix,

 

If you'd like to appeal a ban on your account, you will need to reach out to our Terms of Service team using the information linked below.

 

https://help.ea.com/en/help/account/information-about-l...

Read more

Hi @mikalajamika,

Glad to hear you were able to recover and secure the account!

As far as the ban itself, you'll need to contact our Terms of Service team using the link in my previous post, as they'll need to take a look at the ban from their end.

Hey @mikalajamika,

 

If you had a linked account stolen in the past, I'd definitely make sure you've had a chance to go through these security steps at some point since then.

 

While you've since recovered your Steam account, you'll want to contact our Terms of Service team ...

Read more

Totally understandable, @KYSOMT.

It would be nice to have the option when dealing with these types of things so you're not feeling any obligation over something that was out of your hands in the first place.

My taste in skins is a bit off from the people I usually play with, so I'd feel bad for sure if one of them got me a skin I really had no desire to equip, 100%.

Have a fantastic rest of your week as well!

Hey @wolong94,

 

There are additional regional requirements and restrictions when gifting that would likely make an account ineligible for this.

 

If you don't live in a particular country, changing your account details to work around that is not something I would suggest so you can avoid running into any issues with the account going forward. The information on your account needs to be accurate especially in relation to purchases.

 

Feel free to check out the ...

Read more

Thank you for taking the time to write out this feedback, @KYSOMT.

 

I'm not aware of any imminent plans for this but we'll pass it along as having to remove all your friends certainly isn't an ideal alternative.

@Shreckoncrack 

Gotcha! Hopefully that was just a temporary issue while everyone was loading up the new update, thanks for letting us know it's cleared up for you.

 

If that does happen to reappear definitely let us know! 

Locking the thread down here as it's not something that can be addressed on the forums, thanks all.

Hi @darumaWMA,

Afraid that would not be possible for us to provide via the forums, or if you've not heard back from the tournament team, sorry.

You're welcome to try reaching out via the email again, but currently the available functionality for everyone would be what's included in the Custom Lobby options at the moment.

We're happy to pass along feedback on the other options you'd like to see, though that's not something I would expect to see change in the near future.

Hey @Lgs-lazy,

 

Are you still running into this issue?

 

Please be sure you have the Steam overlay enabled as this can cause issues making in-game purchases if disabled.

 

The Steam support page here has more information regarding getting this option enabled if needed.

Hey @darumaWMA,

 

As @XHelperZ  mentioned, the Custom Lobby option is now available directly in-game, and you'll no longer need to reach out to the email from that page for approval.

 

There are minimum player requirements depending on the mode you're trying to play, but aside from those you should be able to create your own Custom Lobbies at will to play with your subscribers. ...

Read more

Hey @iamalittlefrog,

 

I'm afraid we are unable to assist with account issues like this on the forums.

 

Typically speaking, in-game purchases like this will be final and not something our support team is able to reverse.

 

You can reach out to support directly to see if they have any alternative options available, though this is generally not an option unfortunately.

 

You can find more information on how to reach support over at the ... Read more

Hey @itsfynnion8,

 

Sorry to hear about the trouble you've been having on your new system.

 

I'm afraid we cannot make any changes or discuss account details here on the forums, nor would we be able to provide or allow information regarding bypassing any account actions to take place here.

 

I do see you've already mentioned creating an appeal...

Read more

Hey @luk333,

 

I'm afraid we cannot make any changes to your account on the forums, including linking or unlinking any other platform accounts.

 

You can follow these steps to look into unlinking an account, though please be sure to check the additi...

Read more