Hey @320bee14dc2ab5bf,
Any ban you're seeing would be applied to the account itself, so simply using a new or different computer wouldn't allow you to enter the game from a banned account.
If you believe the ban was applied to the account incorrectly, you'll need to appeal that action with our Terms of Service team using the following link.
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Hey @Autisticpanda3,
Sorry to hear about the trouble you've been running into with your account name.
We are not able to discuss or change any details about your account or the action taken here on the forums as these are public boards.
That said, one other thing to consider is that when a name is reported, we also have to take into consideration how it's commonly used or viewed by other members of the community, even if that may not be the intention.
Whether that's the case in this situation I wouldn't be able to say, however it's worth noting.
As far as the ac...
Read moreHey @Salosieppo,
Aim assist is not adjusted depending on your account age or experience, nor is there any sort of "black list" preventing certain accounts or gamertags from winning.
Unlinking an account can occasionally lead to various in-gam...
Read moreHey @dotrat116,
If you've been running into this issue when attempting to link your account, it sounds like that may already be linked to an older, separate account.
Our support team would need to take a look in that case t...
Read moreHey there,
This thread is quite old and is being locked here to avoid further necroposting.
Feel free to create a new thread if there's a subject you're wanting to discuss that doesn't have a more recent topic, thanks!
Hey @amrashka,
Dive trails are temporary and will only last the season after they're earned.
A season 12 Dive Trail would have been available during Season 13, but now that we're in Season 16 you'd only have access to whichever Dive Trail you may have earned for Season 15.
At this point it would be normal not to have access to a Season 12 Dive Trail I'm afraid, sorry for any confusion. You can check out ...
Read moreHey @i59qxyru4u11,
If you believe an action was applied to your account incorrectly, you'll need to create an appeal to our Terms of Service team using the following page:
https://help.ea.com/en/help/account/informati...
Read moreHey @the-boss7303,
Thank you for the feedback, though I've edited the post to remove any player names as we cannot address these types of reports via the forums.
Hey @VoidDaniel01,
While you're using Steam to sign in, it may be worth checking to see if you're able to launch the game through the EA app as this can sometimes help trigger those coin purchases to appear.
If you're still not seeing them otherwise, please be sure to contact support for assistance in this case, as we're unable to make any adjustments to your account or coins from the forums.
They'll need to verify ...
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Please be sure to contact support for assistance in this case, as we're unable to make any adjustments to your account or coin balance from the forums.
They'll need to verify this proof of purchase information before continuing, so please be sure to have ...
Read moreHey @Lord_AzZam,
Do you have any other peripherals currently plugged in, such as headphones, chargers, or a wireless dongle? Can you try disconnecting everything aside from the controller you're using to see if that makes a difference when trying to sign in?
Aside from that, I'd definitely suggest going through these t...
Read moreHey @Blazinown,
I believe there may be some confusion with these packs. They don't actually contain Apex Coins, but rather the Crafting Metals in-game currency.
The last of these packs I see being opened back on March 3rd contained 600 Crafting Metals which were added to your account correctly.
Fortunately it doesn't appear anything went missing in this case, and you should have those Crafting Metals still available to use. 
...
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Hey @wz7rbh2iicte,
I'm afraid we are unable to review or change any bans or suspensions on your account via the forums, sorry.
If you feel a suspension was placed on your account incorrectly, please create an appeal here and our Terms of Service team will review that situation for you.
The ToS team will contact you via email once they'...
Read moreHey @IGORS7999,
I'm afraid we are unable to review any account bans or suspensions on the forums, as we cannot view, discuss, or change any account details here.
Only our Terms of Service team is able to review an appeal...
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Hey @Craig_H0rner,
Please keep in mind that in order to receive the final reward from collection events you need to unlock all items during the event.
You will not be eligible for the final reward if you complete the collection after it has ended, even if you received the cosmetics from the event packs.
For example, the new Imperial Guard collection event started today and will run through until March 21st. All 24 cosmetics must be unlocked before this date to receive the new Heirloom, simply ...
Read moreHey @pandasoup8,
Sorry to hear you haven't gotten those coins to show up yet.
Just to check, have you tried fully logging out of Steam and back in, not just restarting the launcher?
It's definitely been long enough that those should have shown up, so since you haven't seen them it would be best to reach back out to support. Unfortunately we are unable to make any changes to your account on the forums.
The verification they'll need is outlined on ...
Read moreHey @YoloGoodLuck,
If you're seeing this message after completing a password reset as outlined on this page, it's likely the platform you're using is logged in or linked to a different EA account.
At that point it would definitely be best to ...
Read moreHey @Kamil93,
If you're not receiving your EA Play rewards, please contact support directly.
You can find more information on how to reach support over at the EA Help website. They'll need to take a closer look at your account to help determine eligibility and correct any issues at that... Read more
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