EA_Mako

Hey there,
 
This thread is quite old and is being locked here to avoid further necroposting.
 
If you've only appealed once, you're welcome to submit a new appeal to have another member of the Terms of Service team review that situation, however we cannot review this or make any changes on the forums.

Hey @herFetjath,

 

As @PartTimeWarrior7 mentioned, if you believe your account was banned incorrectly you're absolutely welcome to appeal the ban.

 

A member of our Terms of Service team reviews each appeal so while they may use templates in their responses to ensure consisten...

Read more

Hey @a7926256f1186a3f,

 

I'm afraid we cannot review or change any suspensions or bans via the forums.

 

If you believe a ban was placed on your account incorrectly, you can appeal this with our Terms of Service team using the link below.

 

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 ...

Read more

Hey @wolfofanubis,

 

As mentioned in your earlier thread, we cannot assist with any account related issues on the forums. 

 

You'll need to go through the steps in that earlier thread or continue speaking with support to have this addressed.

... Read more

Hi @silvius888,

This has been reviewed by our Terms of Service team multiple times, which is why you're now having the cases declined.

As they've completed multiple reviews and declined to remove the action, that is final and not something we'll be able to change here either.

Hey @yofavBrazil,

 

This happens if you unlink an account, as your progress is saved on the original EA account where it was first earned.

 

This is mentioned in a disclaimer whenever an account is unlinked, but we have some additional information about it below as well.

 

Unlink your platform accounts from your EA Account

 

---

...

Read more

Hey @silvius888,

 

I do see a number of replies were sent regarding your initial request a couple months back. 

 

It may help to check any spam, junk, or trash folders if you never noticed these just to make sure they're not being filtered out automatically.

 

You may also be able to view those from your case history page.

 

Beyond that however, do keep in mind that the information from your ...

Read more

---

Under investigation. Accepting as solution for visibility purposes only.

---

 

Hey everyone, thanks for the posts reporting this issue.

 

As mentioned by @XHelperZ, the Weapon Mastery screen has been temporarily disabled while we're working to address an issue.

 

We'll update the thread with more info as we receive it, or feel free to keep an eye out below for updates as well!

Hey @rakan0101,

 

I'd definitely take some time to go through these security steps as well, to the extent you're able. 

 

After that you can reach out to our Terms of Service team to have the ban reviewed again us...

Read more

Hey @yurtseven2009,

 

If the wrong account is linked and you're unable to unlink it, our support team will need to help get the account updated.

 

If you create a new case here and select Game Support > The EA app > I want to update my EA Account information, you should be able to get i... Read more

Hi @LilWhiteRabbit0,

We do not permit account sharing, so we wouldn't be able to assist with getting around an account ban to help someone other than the registered account owner access an account, I'm afraid.

You're able to submit multiple appeals for our Terms of Service team to consider, but if they've already reviewed the appeals and declined to removed the penalty, we wouldn't be able to make any changes here either.

Hey @LilWhiteRabbit0,

 

Unlinking accounts used for Apex can actually have a number of side effects as seen here, so generally speaking we'd suggest avoiding this altogether where possible. 

 

If you have a sibling wanting to play, they sho...

Read more

Hey @kikboxerbo1,

 

If you only received part of a bundle, please be sure to get in touch with our support team so they can check into this for you.

 

You'll need these screenshots available, so be sure to have those when contacting support below.

 

... Read more

Hey @yesterdae,

 

Thanks for the report! Keeping in mind that we cannot action individual players via the forums, I've edited your post to remove the screenshots displaying player names.

 

If you're ever unable to report someone in-game, please feel free to report them via the Other Options > EA Help ...

Read more

Hey folks,

 

Please check the latest update from Respawn below, and thanks for hanging in there while we're working to get this cleared up.

 

 

Hey folks,

 

We're tracking a number of additional reports of this happening as well.

 

We've passed along the reports and the team is currently investigating, thanks for making sure we were aware of this issue!

Hey folks!

 

We have seen some other reports of the Rev Shell not tracking damage appropriately.

 

This has been passed along for investigation, thanks for the posts to make sure we were aware of the issue!

---

Under investigation. Accepting as solution for visibility purposes only.

---

 

Hey everyone,

 

Thanks for the reports about the performance on Switch since the update.

 

This has been passed along for further investigation and we'll update the thread with any new info as we get it.

 

Edit: We should be seeing a hotfix to address this shortly, thanks for the continued patience all!

Hey folks,

 

Thanks for the posts!

 

We've seen other reports about the damage not properly tracking in this case as well.

 

This has been passed along for investigation, thanks for making sure we were aware! 

---

Under investigation. Accepting as solution for visibility purposes only.

---

 

Thanks for making sure this was brought to our attention folks!

 

We've seen this affecting a handful of similar challenges as well and have passed it along for further investigation. 

 

We'll update the thread once we have any new info, thanks for hanging in there in the meantime.