EA_Mako

Hey @hellothere782372,

 

I'm glad to hear things have been going well for you lately, though I'm afraid we cannot review or change any bans on the forums.

 

Any appeals will need to be directed to our Terms of Service team for consideration, which you can do with ...

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@Griminvain wrote:

I have no intention in discussing anything with anyone. It's a question not a statement to be discussed. Also it's a direct question which by the way EA asked me to post in here not in twitter. So I'm doing so... 

 

 

Important Note: this isn't a community targeted question or discussion !

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Hey ...

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Hi @v7igtnz1scny,

Yes, it's possible your original account had its email updated or changed, and that same email was used for the current account.

You will need to speak with support about this as we cannot make any changes on the forums.

Hi @v7igtnz1scny,

That is not the case for the account you're posting with, I'm afraid.

If you're not using a different email it's possible your original account had its email updated or changed, and that same email was used for the current account.

You'll need to continue working with support in this case to try and locate and update the original account to recover that progress.

Hey @v7igtnz1scny,

 

It looks like the EA account you're posting from was just recently created, so if you've played at all in the past that seems to have been on a different account.

 

Your progress is saved on the EA account, so re-linking a Steam account from another EA account to this one would not transfer that progress.

 

The only way to restore that previous progress would be to ...

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Glad to hear it @MaxIceCast!

 

Thanks for the update, enjoy your games! 

Thanks @MaxIceCast,

 

This looks as though your GPU drivers may be significantly out of date, can you head over to AMD's website here to try grabbing the latest drivers?

 

I'd try a clean install of the drivers before restarting and checking again for any change.

Locking this one here as we're unable to assist directly beyond the info provided above, thanks all.

Hey @jepalmer0,

I'm afraid you would need to reach back out and continue discussing this through support, as we're unable to make any account changes here on the forums.

An advisor would need to take another look at this, sorry for the extra trouble.

Hey @shorthairguy,

 

I've edited your post to remove the order information to prevent it from showing any account information here on the forums.

 

We are unable to make any account changes here, but it does appear the order info you attached was for a different account than the one you're posting with in this case.

 

At that point you will need to ...

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Hey @JOPODROBITEL_123,

 

I'm afraid I don't have any updates for you about the available currency options here, but this is something we've passed along to be looked into again. 

 

As far as connecting your EA account to another Steam account, this should be possible if your EA account has not already had a different Steam account linked. Currently each EA account can only have one of each other platform linked over its lifetime.

 

...

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Hey @jlyons1823,

 

Sorry to hear you haven't received your Apex Coins yet. 

 

If it's been more than 24 hours and they still haven't shown up, we do just need to verify some information about your purchase before we're able to assist. If the purchase was made through our own systems it's typically fairly easy to verify, but if that was made through another store we would need to get some extra information as we don't otherwise have access to another company's transaction info.

 

This is not something we're able to check into on the forums I'm afraid, but you'll just need to ...

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Hey @MaxIceCast,

 

Are you able to try the steps in this post to see if there's any change?

 

If you're still running into the same issue after that point please attach a DxDiag file so we can get a bit more information here, thanks!

Hey @2ccfb6c85a8d5330,

 

If you've recently unlinked another account from your EA Account, the only way to recover that progress would be to ...

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Hey @iQuenix,

 

I'm afraid we aren't able to review your account or verify whether or not it's been flagged for any particular activity here on the forums, sorry.

 

If you do receive any flags or account actions you'll need to appeal them with our Terms of Service team ...

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Heya @XHelperZ,

The team's aware of the ever so aptly-named button here, thanks for the post!

Hey @chenghan666,

 

We're unable to review the account activity and information leading to a ban on the forums. That's only done by our Terms of Service team.

 

If our Terms of Service team has declined to remove the ban after multiple appeals, that will be final and not something we can change here either, sorry.

 

 

Hey @chenghan666,

 

We are unable to review or change any bans here on the forums.

 

If you believe your account was actioned incorrectly, you can submit an appeal here.

 

Our Terms of Service team will reach back out to you via email once they've completed their investigation so please keep an eye out on your email for further updates after...

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Happy to clarify @Gamagury!

Hey @Gamagury,

 

If you think someone else has accessed your account, please be sure to go through these security steps to the best of your ability to make sure they no longer have access. 

 

After that point you'l...

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