EA_Mako

Hey @ttdhjfb,

 

We are unable to discuss the specifics of your account actions on the forums, or make any changes to your account itself.

 

If you believe your account was actioned incorrectly, you'll need to appeal this with the Terms of Service team using the steps linked below.

 

https://help.ea.com/en/help/account/information-about-locked-or...

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Hey @XenolithCem,

 

If you have already created multiple appeals and our Terms of Service team declined to remove the action on the account, that will be final and not something we can change here either.

 

Similar to ...

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Glad to hear it @FrianBantana, thanks for the update!

Hi @FrianBantana,

 

The EA Help home page should be the correct page for that link, but instead of heading to "My Cases" from there, try going through the products listed under the Game Support section and either selecting or searching for The EA app.

 

You should have a variety of topics available to open a case with at that point, either I need help logging into my EA Account or I want to update my EA Account information should let you get in touch with support regarding this particular situation.

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Hey @MoooMZQ,

 

If you believe your account was incorrectly banned, you'll need to appeal this with our Terms of Service team using the link below.

 

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-su...

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Hey @1pocbi7tjhjd,

 

I'm afraid there is not a way to sell coins that have been claimed on an account, sorry.

 

Additionally, we aren't able to assist with selling 3rd party codes on other sites or provide any links or suggestions in that regard as such sites would not be authorized.

 

...

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Hey @simonl0l,

 

Are you seeing any error messages pop-up when trying to launch the game?

 

Generally if you're not seeing anything happen at all after pressing play, the game is likely being blocked by anti-virus or security programs.

 

It would be best to check and make sure you've set Apex and Steam or the EA app as exceptions in your system's security programs and firewall as needed.

 

The following link may help point towards some other options to check along these lines as well.

 

...

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Hey @EliteAlpha53,

 

You can take a look at the following link for more information about refund eligibility.

 

How to get a refund for EA games

 

Do keep in mind that in most cases, older purchases will not be eligible for a refund. If the account is currently banned or ...

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Hey @peytonio555,

 

Just to clarify, the actual error here is, "Core item already owned", which is an error that appears when you're unable to purchase a bundle because you already own one or more of the individual items in that bundle. 

 

Generally we would see this in situations where one of the skins is owned, for example, preventing the bundle from actually being purchased.

 

If you had actually been charged for the full bundle with the prior purchase attempt and haven't received it, our support team will need to check into this further.

 

You can open a new case using the steps on the ... Read more

Hey @Ricky7777U,

 

Apex Legends Mobile has closed, but I'm afraid even while it was active there was not a way to transfer your progress from a mobile account to another platform, sorry.

 

Progress you made in the past or on other platforms cannot be moved to your PSN account unfortunately, so you will be starting fresh with that account.

Hey @LilSycko,

 

Our team would disagree, hence the ban.

 

If you believe that's incorrect, the only way to appeal this will be with the link I'd previously included above to have another member of the Terms of Service team review the situation again.

 

We cannot change account actions on the forums, so I'll be locking this down here, thanks. 

Hey @LilSycko,

 

Just to clarify, your freedom of speech applies to the government restricting this, not private companies.

 

In this case you'll be held accountable to the Rules of Conduct outlined in our User Agreement, which you can review here: ...

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Hey @Nakosou,

 

I'm afraid we cannot make any changes to your account via the forums, including changing or removing bans.

 

You'll need to create an appeal to have the Terms of Service team take another look at the situat...

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Hey @ziggybugadug,

 

If you're unable to get through these steps to unlink an account or the option just isn't available, our support team will need to help get an account unlinked.

 

You can ...

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Under investigation. Accepting as solution for visibility purposes only.

---

 

 

Thanks for the reports everyone, this has been passed along to the team for further investigation.

 

We'll provide any updates in this thread once we have some news to share!

Hi @elizeus77,

Can I ask which platform you're playing on?

Hey everyone, thanks for the posts.

 

Just to make sure I'm understanding correctly, you're all using the 3rd tier of Valkyrie's prestige skin (Apex Interceptor) and have equipped the Blade Barrage finisher, but this keeps reverting to a standard finisher in-game and the Blade Barrage finisher is automatically unselected after the match? Is that right?

 

We'll get that passed along to be checked into, thanks!

@RoronoaDLuz 

If the wrong account was linked there, you can try contacting support directly to see if they're able to assist with a re-link, but that's not something I'd be able to verify or change here.

 

You can create a new case here so an advisor can take a look!

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Hey @RoronoaDLuz,

 

This can happen when you go through the process to unlink an account that's played Apex, as outlined here: 

 

Unlink your platform accounts from your EA Account

 

You can try ...

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Hi @bdog410,

You will need to contact support so they can help get the account properly updated in this situation, so please be sure to create a new case so they can take a look.

https://help.ea.com/en/contact-us/new/ ... Read more