EA_Mako

Hey @aspectt,

 

Sorry you ran into some trouble with that pack. Fortunately as @XHelperZ mentioned, the contents are added to your account immediately when you click to open a pack, regardless of whether you see the animation play out.

 

This means you won't miss out on the contents even...

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Hey @RolbioDukra,

 

I'm afraid we cannot make any changes to your account via the forums.

 

If you're ever in a situation where your coins do not show up in-game, please be sure to grab these screenshots and ...

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Hey @YoBuns23,

 

I'm afraid we are unable to review any account actions on the forums, sorry.

 

If your friend feels the action was placed on their account incorrectly, they'll need to submit a new appeal to have our Term...

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Hey @IPlayzGames1,

 

If you've had a friend in your account several times, I'd definitely make sure you've gone through these security steps and have kept your new login information private.

 

Ultimately the ac...

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Hey @Solaire50,

 

I'm afraid this is currently normal, as Apex does not have cross-progression. 

 

Your progress will still be there on Switch, but will not transfer over to a separate platform.

 

The team is working to bring cross-progression to the game at some point, though we don't have any other details or specifics on when that will be or how that will work just yet, sorry.

 

Please keep an eye out and we'll be sure to provide more details once that feature is a bit closer. 

Hey @Ermgaem,

 

Were you able to check this page to make sure your account meets all the other criteria as well? It sounds like you've hit the major points but may be worth checking through that info.

 

Just to verify, I'd also be sure you restarted your game after re...

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@dmoney219219
Glad to hear that did the trick. Thanks for the update, enjoy Eclipse!

Hey @dmoney219219,

 

If you restart your game and log in a second time, does the correct version of this badge pop up for you?

 

I've seen some cases where the initial login is only showing your rewards as of the first split, so it may be worth relogging again to see if that correctly updates.

 

There is a separate issue we're tracking where that's still not provided correctly, so let us know if logging back in again doesn't do the trick. Thanks! 

Thanks for the post @GolDBloth!

 

When reporting bugs in the future please create a new topic on this board instead, as that format will help us gather some additional info to have these looked into further.

 

Thanks for passing this along!

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Hey @Fitz09,

 

I'm afraid we wouldn't be able to provide any additional details about an account action on the forums, sorry.

 

You should have received an email with some general information regarding the action so it may be worth checking your junk, trash, and spam folders as well as any promotional or social tabs to make sure that wasn't missed.

 

If you're still not finding that or would like to appeal the action, you'll need to contact our Terms of Service team ...

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Hey @IGoEasy231,

 

Sorry to hear you had lost some time and coins on the wrong account here!

 

Whenever you go through the process to unlink an account that will cause progress to be lost however, and I'm afraid we don't have a way to transfer t...

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Hey @DaveGames_2000,

 

If you haven't already done so, you can create an appeal here to have our Terms of Service team take another look at this action.

 

We are unable to review these appeals on the forums, but the...

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Hey @P0WnobodyN0W,

This actually sounds like you're running into a separate issue. Having your currencies flashing and being unable to select other legends is a slightly different situation that's currently being investigated.

Hey @thenewsage,

 

This sounds like your account may have been re-linked to a different EA Account when you signed back in manually.

 

That would cause your cosmetics to be lost, as those are tied to the EA Account where they were originally unlocked.

 

If you're unable to ...

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Hey @ren0000124486767,

 

The timestamp can change for a variety of reasons, most likely this was just when your case was sorted to a new queue on the backend of things for the appropriate team to investigate.

 

The main thing to keep an eye out for would be the status of the case itself, as you should be receiving an email once the team finishes the investigation and sends you a reply.

 

That should be reflected in your case h...

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Hey @AKMPP,

 

The 6th section of our User Agreement points to the Rules of Conduct, which can be seen ...

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Hey @Altreine,

 

If the in-game chat contains violations of the Terms of Service and is reported, then it's absolutely possible that player would be actioned for it.

 

If you come across someone harassing via voice chat, please feel free to mute and/or report them as well so they can be similarly investigated and have the appropriate actions taken.

 

For any actions you feel may have been incorrectly placed on an account please ...

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Hey @2796563,

 

I'm afraid we are unable to review any bans or suspensions on the forums.

 

Please create an appeal here so our Terms of Service team can take a look for you.

 

They will reach back out via email once the investigation is complete, so be sure to keep an eye on your account email for the reply, thanks! 

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Hey @WORDIEWORDMAN22,

 

If you've already reset your EA Account password here but are still seeing that message, your account may need some additional verification to get this cleared up.

 

Please ...

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